Why the Best Choose FBR

Since our founding in 2005, Franchise Business Review has had the privilege to work with over 400 leading franchise brands – clients representing every industry and business model in franchising. Regardless of whether you are a large, national franchise system with 5,000 franchisees or a startup franchisors with just a few franchisees, we have a satisfaction performance solution to fit every need and budget. Here's what our clients say...


“We need to understand how our franchisees are feeling and we want to hold ourselves to a higher standard. With Franchise Business Review, we are able to benchmark Snap-on against our past performance and hundreds of other systems as well. With the use of rapid continuous improvement, Franchise Business Review helps us improve our system.”

Barrie Young
President, Sales and Franchising, Snap-on Tools


“At FOCUS Brands, our daily mission is to make our constituents happy. FBR and its team help us do just that – and more. Growing from a single brand in 2002 to five brands in 2008 (Carvel, Cinnabon, Schlotzsky’s, Moe’s Southwest Grill, and Seattle’s Best Coffee International), we realized that we could no longer conduct our annual franchisee satisfaction survey in house, and reached out to FBR for help. We look forward to continuing our relationship for many years to come.”

Jennifer Dempsey
Director of PR / Communications, FOCUS Brands


“Franchise Business Review has helped us set the bar in franchisee satisfaction and we plan to keep this as our top priority as we build the Budget Blinds brand internationally.”

Chad Hallock
CEO, Budget Blinds


“Franchise Business Review provides a terrific service as third-party validator of the strengths and weaknesses of any franchise program. We love their approach… it is statistically valid and reliable. At CertaPro, we need this type of feedback to continue to be a great franchisor!”

Charlie Chase
President/CEO, CertaPro Painters


“We are honored and humbled with our results and truly appreciate Franchise Business Review’s assistance to continue raising the bar”

Mike Good
CEO, Sotheby’s International Realty