Moving the Franchisee Satisfaction Needle
Like most key performance indicators, when you measure franchisee satisfaction consistently, it starts to improve. Franchisees feel more engaged, relations improve, and support staff have detailed metrics to gage overall performance.
What you can get with our franchisee satisfaction program:
Satisfaction Snapshot (download sample)
A concise, single page report that gives a quick, high-level overview of franchisee satisfaction and engagement.
Detail Satisfaction Report (download sample)
A complete breakdown of each survey question, response rate, and answer percentages including both benchmark and custom questions.
Individual Franchisee Results (download sample)
A single page report that outlines each individual franchisee’s survey responses and all comments/feedback they have provided.
Competitive Benchmarking Data (download sample)
Compare your system to competitors within your industry sector based on aggregate data of all franchisee responses.
Satisfaction Trend Reporting (download sample)
Easily track your overall franchisee satisfaction over time and quickly identify any shifts and/or trends before they become a system-wide issue.
Shared Industry Best Practices
All our clients enjoy the benefit of shared best practices in franchise relations through newsletters, webinars, roundtables, and other exchanges.
Custom Survey Analysis and Consulting
Need further assistance breaking down your data or implementing a strategic action plan to grow franchise relations? We offer a assortment of custom reporting, analysis and consulting options to fit your needs and budget.
Many of our clients have surveyed their franchisees in the past. Franchise Business Review takes this to a higher level by providing more detailed reporting and data segmentation, competitive benchmarking, and a long-term trend analysis. And because Franchise Business Review is a third-party, franchisees often share much greater detail and feedback with us, while we typically generate a higher response rate as compared to internal surveying.
What’s your FSI? (download "Understanding FSI" sheet)
Having created the world's largest database of franchisee satisfaction information, we decided to put all this data to good use. So we created the Franchisee Satisfaction Index (FSI). Based on data from more than 400 leading franchise brands representing over 100,000 franchisees, our Franchisee Satisfaction Index helps benchmark your system’s performance to all franchise companies or simply just companies within your industry segment. FSI is such an accurate measure of franchisee satisfaction, many of our clients tie their staff’s compensation to their annual or quarterly FSI score.