About Michelle Rowan

Michelle is the president of FBR, chair of the International Franchise Association Women's Franchise Committee, and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups and is also a mentor of UNH college students. When she is not at work she is usually reading, playing outside, or hanging out with her husband and daughter.
19 10, 2020

The Future of Franchisee Onboarding and Training

Virtual onboarding and training may be here to stay post-COVID. Here's a look at the 4 major challenges that poses for franchisors and recommendations for overcoming them.

9 09, 2020

Virtual Franchise Event Round Up

Now that we know most of us won’t be back together until 2021, how do we stay sharp and find new ideas and connections in franchising? If you’re looking for something that goes above and beyond just a web conference, these are some virtual events worth checking out.

2 09, 2020

5 Questions Private Equity Investors Need to Ask Before Investing in a Franchise

This year’s pandemic has brought a lot of change to the franchise industry - particularly an increase in acquisitions. If you are a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.

27 08, 2020

Franchise Culture in 2020 Is Different – Like Everything Else

While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started

9 07, 2020

6 Things Private Equity Investors Need to Know About Franchising

More private equity firms have turned their focus to potential investments in franchising, and with the impact of Covid-19 it’s likely we will see even more consolidations and purchases in the next year. Here are six things private equity investors need to know before acquiring a franchise brand.

26 06, 2020

6 Ways to Attract More Multi-Unit Franchisees and Close the Deal

What’s always been common practice in food franchising—requiring franchisees to commit to opening multiple units as part of their franchise agreement—is now becoming common outside of food. But attracting multi-unit franchisees and keeping them happy isn’t as easy as just changing your franchise agreement. Here are six tips for attracting multi-unit franchisees and ensuring your system is set up for success.

11 06, 2020

5 Ways Franchise Leaders Can Support Employees and Franchisees in the Fight Against Racism

With protests continuing across the country, it’s clear we need systemic change to end racism. Franchising is positioned to lead the way by supporting franchisees and employees. Here are five ideas we’re sharing from what we’re reading and hearing from people in our industry.

5 06, 2020

Cultivate a Data-Driven Organization from the Top Down

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

3 06, 2020

10 Myths About Franchisee Surveys Debunked

Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.

30 05, 2020

Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis

Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.