Business intelligence is all about using data to make informed decisions for your organization. It applies data analysis to glean actionable insights, identify risks and opportunities, and guide strategic plans. If you’re not collecting franchisee satisfaction data, you’re missing a critical piece of business intelligence. And that means you’re putting your entire system at risk.
Franchisee satisfaction is a primary leading indicator of current system health and a predictor of future performance and long-term system growth. If the brand you’re investing in doesn’t provide you with recent, detailed, third-party research on their franchisees’ satisfaction, it could be a red flag.
Learn some of the ways EmployBridge has successfully used their annual conference as part of an overall effort to improve and foster franchisee engagement.
If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.
Learn five key strategies to effectively use your survey results to strengthen personal connections with your franchisees, build a culture of transparency, and get franchisees excited about their future with the brand.
Franchisors that lead their sectors proactively seek feedback from franchisees, customers, employees and/or candidates because they understand doing so positively impacts their bottom line. Read on to learn a few ways to leverage survey data that you may not have considered.
We talk with franchise executives day in and day out about how to improve franchisee satisfaction, and the most common question I get, hands down, is: What are other brands doing to solve their challenges? It’s a great question. And one of the reasons I love working in the franchise industry is that so many [...]
This month I celebrate my 10th anniversary at Franchise Business Review (FBR). I also turned 40 this summer, which seems an ideal time to reflect on what I’ve figured out makes work a place I enjoy going to each morning.
The fourth of July makes me appreciate how fortunate we are to live in a country where opinions can be respectfully expressed without fear of imprisonment (or worse) and where open-mindedness prevails. Over the past few weeks several topics have hit the media that create lots of opinions and opportunities to take sides- the confederate [...]
I often joke we should create a marketing campaign around “Franchise Business Review. We make you look smarter!”. After reading How to Make the Most of Your First 100 Days as CEO, I think I’m on to something. The article outlines three steps all new CEOs who place a priority on the health and wealth [...]