About Michelle Rowan

Michelle is the president of FBR, chair of the International Franchise Association Women's Franchise Committee, and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups and is also a mentor of UNH college students. When she is not at work she is usually reading, playing outside, or hanging out with her husband and daughter.
11 09, 2017

Franchisee Satisfaction Data as Business Intelligence

Business intelligence is all about using data to make informed decisions for your organization. It applies data analysis to glean actionable insights, identify risks and opportunities, and guide strategic plans. If you’re not collecting franchisee satisfaction data, you’re missing a critical piece of business intelligence. And that means you’re putting your entire system at risk.

21 04, 2017

5 Ways to Protect Your Franchise Investment

Franchisee satisfaction is a primary leading indicator of current system health and a predictor of future performance and long-term system growth. If the brand you’re investing in doesn’t provide you with recent, detailed, third-party research on their franchisees’ satisfaction, it could be a red flag.

27 03, 2017

Franchisee Engagement at Conference: EmployBridge Sets the Tone for Franchise Success

Learn some of the ways EmployBridge has successfully used their annual conference as part of an overall effort to improve and foster franchisee engagement.

1 02, 2017

eBook: The [Franchise] Happiness Project

If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.

29 06, 2016

Five Strategies for Turning Low Satisfaction Scores into a Win

Learn five key strategies to effectively use your survey results to strengthen personal connections with your franchisees, build a culture of transparency, and get franchisees excited about their future with the brand.

31 05, 2016

Leverage Survey Data to Boost Your Brand’s Culture, Media Presence, and More

Franchisors that lead their sectors proactively seek feedback from franchisees, customers, employees and/or candidates because they understand doing so positively impacts their bottom line. Read on to learn a few ways to leverage survey data that you may not have considered.

11 04, 2016

Work Keeping You Up at Night? Rest Easy with the 2016 Ops Series

We talk with franchise executives day in and day out about how to improve franchisee satisfaction, and the most common question I get, hands down, is: What are other brands doing to solve their challenges? It’s a great question. And one of the reasons I love working in the franchise industry is that so many [...]

24 09, 2015

10 Things I’ve Learned That Make Working 40+ Hours, 50 Weeks a Year Better

This month I celebrate my 10th anniversary at Franchise Business Review (FBR). I also turned 40 this summer, which seems an ideal time to reflect on what I’ve figured out makes work a place I enjoy going to each morning.

1 07, 2015

This 4th is a Good Time To Remember Positive Results Come From Listening With Respect

The fourth of July makes me appreciate how fortunate we are to live in a country where opinions can be respectfully expressed without fear of imprisonment (or worse) and where open-mindedness prevails. Over the past few weeks several topics have hit the media that create lots of opinions and opportunities to take sides- the confederate [...]

29 05, 2015

Attn: Smart CEO’s

I often joke we should create a marketing campaign around “Franchise Business Review. We make you look smarter!”. After reading How to Make the Most of Your First 100 Days as CEO, I think I’m on to something. The article outlines three steps all new CEOs who place a priority on the health and wealth [...]