19 08, 2019

Franchisee Satisfaction as an Operations KPI

There is no metric that better predicts success or foreshadows issues within a system than the sentiment of its franchise owners. Measuring and managing franchisee satisfaction is the best way to build a system in which everyone wins.

3 07, 2019

This 4th Is a Good Time to Remember Positive Results Come from Listening with Respect (part II)

As we celebrate this fourth of July, FBR's president Michelle Rowan reflects on the freedoms we enjoy and the value of listening to and carefully considering the opinions of others in our communities, families, even our franchise systems, in order to drive positive change.

4 06, 2019

Innovation in Franchising: How Any Lab Test Now Is Seizing Opportunity in the Healthcare Sector

FBR sat down with Any Lab Test Now to talk about how they have seized a unique position in the healthcare consumerism sector and their approach to innovation in franchising, particularly when it comes to franchisee support.

1 05, 2019

How an Emphasis On Building Lasting Relationships Has Made Home Instead the #1 Senior Care Franchise

In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.

8 03, 2019

Be Notorious: What We Can All Learn from RBG on International Women’s Day

Celebrate International Women's Day with three simple, yet profound ideas gleaned from the legendary Ruth Bader Ginsburg. Franchise Business Review's President and COO, Michelle Rowan, explores lessons learned from the feminist icon, the value of women in her personal life and their role in the industry.

5 03, 2019

10-Step Checklist to Becoming a Top Performing Franchise

Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.

6 02, 2019

The Year in REVIEW: 2018

2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.

20 12, 2018

12 Days of Holiday Reading to Get You Motivated and Inspired

It’s the season of giving, and while a partridge in a pear tree would be nice, we thought a list of our 12 favorite books would be a tad more practical. The team at FBR compiled this list of the most inspiring and motivating books they’ve read this year so we could share them with you.

2 11, 2018

eBook: The CEO’s Guide to Creating and Maintaining a Positive Culture in Franchising

Despite it's critical importance, culture is frequently overlooked by leadership. This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.

11 10, 2018

6 Simple Things You Can Do to Build Employee Engagement

To retain your top employees - and attract the best new employees - leaders and managers need to set the expectation that meeting the needs of staff, developing their potential, and creating a environment that emphasizes passion and teamwork is of the utmost priority. Fortunately, it’s not hard! These six simple ideas can help you show your employees you care, and increase their enthusiasm and engagement.