8 11, 2018

[FREE PLANNING TOOL] Research Supplier Checklist

This handy checklist is a free tool to help you compare the services and benefits of survey providers - either internal or third-party - to make sure you’re getting the most for your investment of time and money.

2 10, 2018

6 Easy Communication Tips for Keeping Franchisee Relationships On Track

While customer service is a mainstay within any business - and especially franchising - so is communications. And like customer service, excelling at communications is often nothing more than getting back to the basics. Learn six basic tips for ensuring effective franchisee communications that lead to stronger franchisee relationships.

7 09, 2018

Best Franchises to Work For?

We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!

4 09, 2018

5 Must-Have Resources for Emerging Franchise Brands

We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.

29 08, 2018

Is Your Brand Being Sabotaged?

There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.

9 08, 2018

Operational Excellence: The Driver of Sustainable Franchise Growth

We see so many brands that grow quickly but don’t have the operations support in place to sustain it. Join us in Tampa on September 12 for the IFA's Operations Seminar, where top ranking brands in franchisee satisfaction will share techniques and insight on how to achieve grow your brand strategically through operational best practices.

27 07, 2018

Franchise Culture as a Foundation for Success

Franchise culture NEEDS to be an operational priority - starting with leadership, but really for everyone in your organization. The challenge is knowing where to start. Join FBR at the IFA Operations Seminar in Tampa this fall to learn the secrets of creating a winning culture from leading franchisors.

3 07, 2018

5 Things You Need to Know When Planning a Survey

Whether this is your first time reaching out to formally measure franchisee satisfaction and feedback, or you’re planning for your annual survey already in place, there are a few simple must-know rules of thumb to help maximize participation and make the most of the data you collect.

31 05, 2018

What All Franchise Brands Can Learn From Food

Perhaps no other franchising sector is as competitive and battle-tested as food. Every year, we release our annual report on the top food franchises based on franchisee satisfaction. The brands in this report have maintained double-digit growth and high franchisee satisfaction through some of the toughest years in franchising history. Franchisors from all types of sectors can learn a lot from what these brands do (and don’t do) to be successful.

23 04, 2018

Innovation in Franchising Goes Way Beyond Tech

Yogi Bear's Jellystone Park Campground started in 1969 and is most known for its family-friendly, outdoor entertainment - and of course, the iconic Yogi Bear character - but they are anything but old-school. Find out how they use innovation to drive sales and profitability.