Resources for leaders and employees of franchise brands.

12 03, 2020

Top Tips for Recruiting Franchise Employees on Social Media

Social media expert Karen Spaeder of Rallio shares four proactive strategies for recruiting franchise employees using social media to fill open positions more quickly with the best job candidates.

19 08, 2019

Franchisee Satisfaction as an Operations KPI

There is no metric that better predicts success or foreshadows issues within a system than the sentiment of its franchise owners. Measuring and managing franchisee satisfaction is the best way to build a system in which everyone wins.

5 03, 2019

10-Step Checklist to Becoming a Top Performing Franchise

Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.

6 02, 2019

The Year in REVIEW: 2018

2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.

8 11, 2018

[FREE PLANNING TOOL] Research Supplier Checklist

This handy checklist is a free tool to help you compare the services and benefits of survey providers - either internal or third-party - to make sure you’re getting the most for your investment of time and money.

11 10, 2018

6 Simple Things You Can Do to Build Employee Engagement

To retain your top employees - and attract the best new employees - leaders and managers need to set the expectation that meeting the needs of staff, developing their potential, and creating a environment that emphasizes passion and teamwork is of the utmost priority. Fortunately, it’s not hard! These six simple ideas can help you show your employees you care, and increase their enthusiasm and engagement.

2 10, 2018

6 Easy Communication Tips for Keeping Franchisee Relationships On Track

While customer service is a mainstay within any business - and especially franchising - so is communications. And like customer service, excelling at communications is often nothing more than getting back to the basics. Learn six basic tips for ensuring effective franchisee communications that lead to stronger franchisee relationships.

7 09, 2018

Best Franchises to Work For?

We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!

4 09, 2018

5 Must-Have Resources for Emerging Franchise Brands

We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.

29 08, 2018

Is Your Brand Being Sabotaged?

There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.