Resources for leaders and employees of franchise brands.

28 05, 2020

The ROI of Franchisee Satisfaction Surveys

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

14 05, 2020

How to Work with Independent Franchisee Associations

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.

13 05, 2020

5 Signs of a Successful Franchise Advisory Council

In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.

11 05, 2020

Vulnerability: 3 Personal and Professional Takeaways from Brené Brown

FBR's president Michelle Rowan shares her three personal takeaways from Brené Brown on vulnerability, as well as how they apply to franchising.

8 05, 2020

Smart Ideas Project 2020: The Path Forward from COVID-19

Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.

30 04, 2020

How to Implement Franchise Peer Performance Groups

Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.

13 03, 2020

4 Warning Signs of Franchisee Dissatisfaction

If you see any of these four warning signs of franchisee dissatisfaction, your franchise system could be in trouble. Learn what to watch out for and how to fix it.

12 03, 2020

Top Tips for Recruiting Franchise Employees on Social Media

Social media expert Karen Spaeder of Rallio shares four proactive strategies for recruiting franchise employees using social media to fill open positions more quickly with the best job candidates.

19 08, 2019

Franchisee Satisfaction as an Operations KPI

There is no metric that better predicts success or foreshadows issues within a system than the sentiment of its franchise owners. Measuring and managing franchisee satisfaction is the best way to build a system in which everyone wins.

24 04, 2019

10-Step Checklist to Becoming a Top Performing Franchise System

Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.