Avatar

About Michelle Rowan

Michelle is the president of FBR, chair of the International Franchise Association Women's Franchise Committee, and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups and is also a mentor of UNH college students. When she is not at work she is usually reading, playing outside, or hanging out with her husband and daughter.
  • Thank you note

7 Simple Ways to Build Employee Engagement

By |2021-01-22T19:29:02+00:00January 22nd, 2021|Uncategorized|

FBR's employee engagement research has shown that nearly a third of all franchise employees (29%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.

  • Peloton "Together We Go Far"

Lessons from Peloton for Franchising

By |2021-01-21T14:23:53+00:00January 21st, 2021|Uncategorized|

Peloton’s “Together we go far” slogan encapsulates a culture and strategic growth that most franchise systems (and all businesses) strive for. Community isn’t something you can force to happen, but Peloton seems to have fostered something special, and a lot of that could be applied to our own organizations. 

  • road barrier

5 Roadblocks to Employee Engagement

By |2021-01-20T15:33:33+00:00January 20th, 2021|Uncategorized|

Employee engagement is important to the success (or survival) of an organization, and while it’s become increasingly hard to foster engagement when some (or all) of your team is remote, it’s also more important than ever in helping to retain your top talent.

Virtual Franchise Event Round Up

By |2020-09-09T11:51:32+00:00September 9th, 2020|Uncategorized|

Now that we know most of us won’t be back together until 2021, how do we stay sharp and find new ideas and connections in franchising? If you’re looking for something that goes above and beyond just a web conference, these are some virtual events worth checking out.

  • Culture speedometer

Franchise Culture in 2020 Is Different – Like Everything Else

By |2020-11-11T16:40:28+00:00August 27th, 2020|Uncategorized|

While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started

  • multi unit franchisee

6 Ways to Attract More Multi-Unit Franchisees and Close the Deal

By |2020-06-26T13:36:50+00:00June 26th, 2020|Uncategorized|

What’s always been common practice in food franchising—requiring franchisees to commit to opening multiple units as part of their franchise agreement—is now becoming common outside of food. But attracting multi-unit franchisees and keeping them happy isn’t as easy as just changing your franchise agreement. Here are six tips for attracting multi-unit franchisees and ensuring your system is set up for success.

  • paper ship leading fleet

Cultivate a Data-Driven Organization from the Top Down

By |2020-12-29T17:42:54+00:00June 5th, 2020|Uncategorized|

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

  • Woman on phone in home office

Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis

By |2021-01-07T19:19:17+00:00May 30th, 2020|Uncategorized|

Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.

  • Business people shaking hands

How to Work with Independent Franchisee Associations

By |2020-05-14T12:55:58+00:00May 14th, 2020|Uncategorized|

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.

Smart Ideas Project 2020: The Path Forward from COVID-19

By |2020-05-08T10:54:57+00:00May 8th, 2020|Uncategorized|

Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.

  • Woman on video call with colleagues

Maintaining and Rebuilding Company Culture During and Beyond COVID-19

By |2020-07-10T14:07:01+00:00April 10th, 2020|Uncategorized|

Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.

Caring for Your Business, Yourself and Others During COVID-19

By |2020-03-30T09:46:32+00:00March 30th, 2020|Uncategorized|

Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.

  • Franchise Update Leadership & Development Conference Main Stage

Creating a Culture of Growth

By |2019-10-24T12:05:33+00:00October 24th, 2019|Uncategorized|

Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.

What’s Keeping Franchise Operations Up at Night?

By |2020-07-10T14:13:50+00:00October 2nd, 2019|Uncategorized|

What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.

  • Meet franchisees where they are in the franchisee lifecycle

Coaching for the Franchisee Lifecycle: Meeting Your Franchisees Where They Are

By |2020-07-10T13:43:29+00:00September 3rd, 2019|Uncategorized|

One of the biggest challenges of the franchisee lifecycle is keeping tenured franchisees engaged. Join us at the IFA's Franchise Operations Conference this fall to learn how successful franchisors are using franchisee satisfaction data to make continuous improvements to their training and support to break franchisees out of their performance plateaus.

  • Tactical soccer diagram

6 Creative Ways to Up Your Public Relations Game

By |2020-07-10T14:16:16+00:00August 1st, 2019|Uncategorized|

Are you using your franchisee satisfaction data in your public relations efforts? Looking for some inspiration? Get real-life examples and visuals of how creative franchisors are making satisfaction data the focus of PR and marketing strategies to get attention and edge out the competition.

The Gender Pay Gap Is Real

By |2020-07-10T13:44:29+00:00April 30th, 2019|Uncategorized|

FBR’s newly released [email protected] study found that franchise salaries for women are lower than men, especially at the mid-level management and C-Suite levels. The question is why? FBR’s president Michelle Rowan explores some theories that may be contributing factors.

eBook: The CEO’s Guide to Creating and Maintaining a Positive Culture in Franchising

By |2018-11-02T10:04:30+00:00November 2nd, 2018|Uncategorized|

Despite it's critical importance, culture is frequently overlooked by leadership. This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.

  • franchise development

Development Drought? Tap into a New Well of Qualified Leads

By |2020-07-10T14:44:32+00:00August 13th, 2018|Uncategorized|

Unemployment rates have dipped to some of the lowest we’ve seen in nearly two decades, which means the stream of franchise candidate leads is slowing to a trickle at the same time many brands are hoping to accelerate development to keep up with customer demand. With franchisors all competing for a limited number of candidates, development teams need to get creative to find new leads. Try some of these out-of-the-box ideas.

  • franchise culture

Franchise Culture as a Foundation for Success

By |2020-07-10T14:09:39+00:00July 27th, 2018|Uncategorized|

Franchise culture NEEDS to be an operational priority - starting with leadership, but really for everyone in your organization. The challenge is knowing where to start. Join FBR at the IFA Operations Seminar in Tampa this fall to learn the secrets of creating a winning culture from leading franchisors.

  • Planning a survey

5 Things You Need to Know When Planning a Survey

By |2020-07-10T14:43:32+00:00July 3rd, 2018|Uncategorized|

Whether this is your first time reaching out to formally measure franchisee satisfaction and feedback, or you’re planning for your annual survey already in place, there are a few simple must-know rules of thumb to help maximize participation and make the most of the data you collect.

Development and Operations. Better Together.

By |2018-04-03T08:43:41+00:00April 3rd, 2018|Uncategorized|

Just like peanut butter and jelly, Batman and Robin, yin and yang...operations and development are better together. When they join forces, deals close faster and revenue rises. Register for FBR's Performance Series to hear leading franchisors share practical ideas for achieving alignment between teams.

  • franchisee satisfaction data as business intelligence

Franchisee Satisfaction Data as Business Intelligence

By |2017-09-11T09:42:23+00:00September 11th, 2017|Uncategorized|

Business intelligence is all about using data to make informed decisions for your organization. It applies data analysis to glean actionable insights, identify risks and opportunities, and guide strategic plans. If you’re not collecting franchisee satisfaction data, you’re missing a critical piece of business intelligence. And that means you’re putting your entire system at risk.

  • franchise investment

5 Ways to Protect Your Franchise Investment

By |2017-04-21T13:41:26+00:00April 21st, 2017|Uncategorized|

Franchisee satisfaction is a primary leading indicator of current system health and a predictor of future performance and long-term system growth. If the brand you’re investing in doesn’t provide you with recent, detailed, third-party research on their franchisees’ satisfaction, it could be a red flag.

  • The Franchise Happiness Project

eBook: The [Franchise] Happiness Project

By |2017-02-01T10:46:46+00:00February 1st, 2017|Uncategorized|

If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.

Attn: Smart CEO’s

By |2015-05-29T09:31:15+00:00May 29th, 2015|Uncategorized|

I often joke we should create a marketing campaign around “Franchise Business Review. We make you look smarter!”. After reading [...]

3 Ways You Are Wasting Money

By |2015-01-07T12:58:30+00:00January 7th, 2015|Uncategorized|

Prior to spending the bulk of your budget on advertising, online lead generation, or attending shows to generate interest from potential franchisees, it's crucial to address things your franchisees aren't happy about. Why? Because your franchisees’ feedback can make or break a deal when trying to bring a new franchisee on board.

Jimmy John’s Greatest Mistake

By |2014-04-07T00:00:00+00:00April 7th, 2014|Uncategorized|

The passion of Jimmy Liautuad is palpable. He’s got a big personality, and as he shared at Franchise Time’s Finance and Growth Conference in March, he’s had a great ride as CEO of Jimmy John’s Gourmet Subs—a brand he started back in 1983. But it hasn’t all been roses.