What Is Employer Branding and Why Should Franchisors Care About It?
Learn 10 ways to position your franchise as an Employer of Choice and strengthen your employee recruitment and retention efforts.
What Makes a Great Franchise Business Coach and How You Can Make Them More Successful
One of the most difficult - but also most crucial - roles on your support team is the franchise business coach (FBC). Experts shared their perspectives on what makes a great FBC and how to get the most out of the three-way relationship between the franchisor, franchisee, and FBC.
A Newcomer’s Take on Franchising: Perspectives from the Multi-Unit Franchising Conference
FBR Client Consultant Courtney Stillings recaps takeaways from franchise leaders about the future of franchising from the 2021 Multi-Unit Franchising Conference in Las Vegas.
How Fibrenew Harnesses the Power of Third-Party Validation
Learn how Fibrenew uses their recognition as an FBR award-winner to grab the attention of candidates and, in turn, how they use that third-party validation as a powerful tool to educate candidates about what to expect.
Franchise Talent War: Which Brands Will Win and Which Will Be Left Behind?
FBR's new study of employee engagement in the franchise sector reveals key insights about corporate franchise roles, including compensation, satisfaction and productivity.
How Franchisee Satisfaction Helped Save Restaurants During the Pandemic
The pandemic has been a game-changer for restaurants, but what we’ve learned is that one of the biggest factors why some food franchises succeeded and why others failed during COVID has been largely ignored.
Experts Share 20 Franchise Operations Missteps That Hurt Your Brand
Franchise suppliers weigh in on the 20 biggest mistakes franchisors make when it comes to franchise operations, from training & support to franchisee relations, to field visits.
The Future of Franchise Field Support
After more than a year of remote work, operations teams found alternative ways to support their franchisees. Now, as we return to in-person visits, franchise ops teams are tasked with deciding what support changes are worth keeping and how they can continue to find new ways to increase value to their franchisee network.
Why Franchisee Satisfaction Is the Number 1 Driver for Kitchen Solvers
In this conversation with Kitchen Solvers' Zach Nolte he explains how they use FBR’s survey to put quantifiable metrics around franchisee satisfaction, and use the survey data to show their franchisees that they are listening and making changes based on their feedback.
7 “Danger” Areas That Franchise Operations Teams Need to Watch
What are the lowest rated areas by franchisees and what can franchise operations teams do to improve them? Find out how field support teams can help improve performance by focusing on these key areas of risk.
The 3 Things Keeping Franchise Operations Leaders Up at Night
Franchise operations leaders are facing new and different challenges as we emerge from the pandemic. It's no surprise that labor issues top the list for many, but that's not the only one. FBR held a recent roundtable event where operations execs shared some of the things that keep them up at night - and what they're doing about them.
The 3 Biggest Franchise Development Challenges for 2021
Many franchise brands are experiencing full pipelines that led to faster growth in 2020 and 2021, but others are struggling to find candidates to continue growing the brand. Here are the strategies to generate growth that franchise development leaders shared at FBR's recent roundtable event.
How PuroClean Captures the Enthusiasm of Franchisees and Turns It into Opportunity
Tim Courtney, VP of franchise development for PuroClean sat down with FBR to talk about the opportunity he saw when he first joined the team to capture the enthusiasm of PuroClean’s owners and turn that into an advantage on both the development and operations sides.
Two Men and a Truck Succeeds Where Other Franchise Companies Fail
Randy Shacka, president of Two Men and a Truck talked with FBR about how they deliver on satisfaction, trust, and values by being intentional and building strong relationships.
The Top 5 Drivers of Franchise Performance [New Research]
How - and where - can you make the biggest impact on overall franchise performance? Our latest research identified the 5 key areas that have the most significant impact.
How Cruise Planners Continued to Grow Despite a Travel Industry Standstill
The travel sector took a major hit during the pandemic, but that’s not stopping Cruise Planners. Founder & CEO Michelle Fee shares how pent-up demand for travel combined with innovative support strategies are creating opportunity.
Putting Others First Is What Puts Visiting Angels on Top
Visiting Angels Vice President David Ritterling talks with FBR about why building a system of people who love people translates into a winning business model.
How to Support Franchisees Facing a Labor Shortage
With some franchise sectors struggling to hire, how can franchisors create a culture that attracts employees to their brand? These 6 tips help franchise leaders create a culture where employees want to work.
You’ve Just Completed a Franchisee Survey. Now What?
It’s surprising how many companies participate in franchisee surveys then stick the report in a drawer. Why let this treasure-trove of business intel languish? These 7 easy steps will help you turn your data into action.
Franchise Advisory Councils: Pros and Cons
What are the pros and cons of a Franchise Advisory Council? Learn the risks and benefits when considering implementing an FAC in your franchise system.
Why Just Between Friends Went From Doing a Free Survey to Buying the Results
Co-founder and president Shannon Wilburn recalls the “a-ha” moment when she realized she was missing out on the goldmine of data in her FBR survey.
What Pet Supplies Plus Gets from FBR That They Can’t Get Anywhere Else
As part of our ongoing series highlighting our Top Franchises, FBR asked Pet Supplies Plus Franchise Development Specialist Christine Schultz some questions to uncover what it is that makes Pet Supplies Plus a best-in-category brand.
Want to Boost Franchisee Survey Participation Rates? Take a Lesson from Tropical Smoothie Cafe
Franchisors often ask us how they can encourage their franchisees to participate and boost survey participation rates. We recently unearthed this 2019 video of Charles Watson, CEO of Tropical Smoothie Cafe, inviting his franchisees to take our survey, and we couldn’t help but share!
How the #1 Rated Education Franchise Uses Franchisee Satisfaction Data to Get Better Every Year
Dennis Maple, president and CEO of Goddard Systems, Inc., explains how they use their annual FBR franchisee satisfaction survey to baseline against competitors as well as their own goals for success.
Why Do Some Brands Avoid Franchisee Surveys?
One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.
How Christian Brothers Automotive Has Changed the Way They Do Business Using Franchisee Satisfaction Data
Christian Brothers Automotive president Donnie Carr shares how their FBR survey results inform strategic planning throughout the organization from operations to development to franchisee support and franchise culture.
Franchise Development Marketing in a Post-COVID-19 World
If you cut your franchise development marketing budget last year, it’s time to pump it back up to pre-pandemic levels. If you have franchise candidates stuck in the pipeline, here are five proven tactics to nurture those leads.
Franchisee Vision Plans: The Most Effective Tool You’re NOT Using
Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.
5 Things You Need to Know Before Surveying Franchisees
Whether this is your first time reaching out to formally measure franchisee satisfaction and feedback, or you’re planning for your next annual survey, there are a few simple things you should know first.
Why MaidPro’s Satisfaction Awards Are a #1 Selling Point
We talk with Maddi Park of MaidPro as part of our ongoing series highlighting the 2021 Franchisee Satisfaction Award winners. Maddi discusses how they make franchisee satisfaction data an integral part of their franchise marketing strategy.
The 4 Most Important Things Franchise Leaders Can Do for Their Employees
What can franchise leaders do to keep employees engaged while the workplace and workspace continue to evolve through the pandemic? Learn the four things franchise franchise organizations should be doing for their employees to increase engagement in the COVID-19 world.
Why Soccer Shots Asked Franchisees for Feedback During the Pandemic Shut Down
Justin Bredeman, CEO of Soccer Shots, talks with FBR about why they were committed to surveying franchisees amidst the challenges of the pandemic, how they used the survey data to identify areas for improvement and measure performance, and the post-pandemic outlook.
Employee Satisfaction vs. Employee Engagement: What’s the Difference?
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between employee satisfaction and engagement - and why it matters.
How TeamLogic IT Adapted Their Franchisee Support Model to Achieve Significant Network Sales
As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.
How Payroll Vault Measures Success Using Franchisee Satisfaction
In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.
Attn: Smart CEOs
The pandemic disrupted many businesses - some struggled to survive while others were able to drive innovation. So where does that leave franchise CEOs who are committed to the health of their system? Implementing these three strategies with a critical focus on people is crucial for success.
How FASTSIGNS Uses Continuous Feedback From Franchisees to Drive Innovation and Growth
FASTSIGNS' Mark Jameson talks with FBR about why franchisee satisfaction is one of the four key pillars of FASTSIGNS mission, how they use FBR’s data to bring in high quality candidates who are aligned with their culture, and how the pandemic drove rapid innovation in their business.
Boosting Franchisee Soft Skills to Get Hard Results
Getting franchisees to their "point of clarity" can turn around underperforming franchisees and drive greater system performance overall. Scott Greenberg, author of The Wealthy Franchisee, shares how to get franchisees into the right mindset to boost performance, increase satisfaction and grow your brand.
7 Simple Ways to Build Employee Engagement
FBR's employee engagement research has shown that nearly a third of all franchise employees (29%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.
Why Your Franchisees Will Love a Survey, and You Will Too
In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.
Lessons from Peloton for Franchising
Peloton’s “Together we go far” slogan encapsulates a culture and strategic growth that most franchise systems (and all businesses) strive for. Community isn’t something you can force to happen, but Peloton seems to have fostered something special, and a lot of that could be applied to our own organizations.
5 Roadblocks to Employee Engagement
Employee engagement is important to the success (or survival) of an organization, and while it’s become increasingly hard to foster engagement when some (or all) of your team is remote, it’s also more important than ever in helping to retain your top talent.
How NextHome Skyrocketed to the #1 Ranking Franchise for Franchisee Satisfaction
James Dwiggins, CEO of NextHome, talks with FBR about how their focus on caring and support enables them to maintain franchisee satisfaction amidst explosive growth, how their company culture guides strategic decisions, and the outlook for the real estate industry during COVID.
Uncovering the Best Franchises to Work For
Learn how the [email protected] Employee Engagement and Compensation Awards work, eligibility, how the winners are calculated and how you can make the list of the best franchises to work for.
How to Plan a Year of Content Marketing [+ Free Template]
Free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
21 Franchising Predictions for 2021
What does the future hold for franchising? We asked some of the thought leaders in franchising to look into their crystal balls and reveal their predictions for 2021.
How Streamline Brands Improved the Quality (and Quantity) of Franchisee Feedback
Learn how Streamline Brands uses FBR’s survey to build trust, drive strategic planning, and attract investors in this Q&A with co-founder and COO Paul Gerrard.
The Grinches In Your Franchise System
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
10 Ways to Combat Franchisee Disengagement
Franchisees typically tend to disengage somewhere around five years into the business. Follow these 10 tips to keep your franchisees satisfied and engaged long term, and drive growth for your system.
Franchise Buyers Increasingly Care About Franchisee Satisfaction
All franchise buyers do varying degrees of due diligence before investing in a brand. The difference is that today more and more prospective franchisees are looking at franchisee satisfaction data in addition to financial benefits, lifestyle, and the training and support they’ll receive. See what current franchisees have to say about franchisee satisfaction as a key factor in choosing a franchise.
What Candidates Look for When Choosing a Franchise
New franchisees discuss their franchise research process, what they looked for in a franchise and how Franchise Business Review’s satisfaction reports led them to Wild Birds Unlimited.
Beyond the List: Why the Data Is More Valuable Than the Recognition in 2021
FBR Franchisee Satisfaction Awards are a one-of-a-kind opportunity for exposure to candidates, but the data behind them is where the real value lies. Learn 4 ways franchisee satisfaction data can make your development process easier.
Franchise Culture: What Separates the Best From the Rest
Why Emerging Brands Need to Make Building a Positive Culture a Top Priority We have spent the last 15 years [...]
5 Must-Have Resources for Emerging Brands
Best practices from franchisors that are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees [...]
Franchise Horror Stories: 5 Ways to Separate Your Brand From the (Scary) Headlines
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
5 Social Media Tips for Franchise Marketing in Q4 2020
Social Joey's Jack Monson offers 5 tips to help franchise marketers maximize their social media strategy to grow their brands as we close out 2020.
3 Reasons You Should Attend the 2020 MOD Conference
Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.
5 Questions Private Equity Investors Need to Ask Before Investing in a Franchise
This year’s pandemic has brought a lot of change to the franchise industry - particularly an increase in acquisitions. If you are a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.
How Wild Birds Unlimited Partners with FBR to Strengthen Franchise Development
Paul Pickett, Chief Development Officer at Wild Birds Unlimited shares how they use Franchise Business Review's survey data and tools to attract qualified franchise candidates, speed up their validation process. and assist with multiple store development.
Franchise Culture in 2020 Is Different – Like Everything Else
While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started
Stories of Success: FBR Talks with Female Franchise Leaders
Listen to inspiring stories from two of franchising's most inspiring female leaders in the Her Success podcast series from the Women's Franchise Committee.
6 Things Private Equity Investors Need to Know About Franchising
More private equity firms have turned their focus to potential investments in franchising, and with the impact of Covid-19 it’s likely we will see even more consolidations and purchases in the next year. Here are six things private equity investors need to know before acquiring a franchise brand.
6 Ways to Attract More Multi-Unit Franchisees and Close the Deal
What’s always been common practice in food franchising—requiring franchisees to commit to opening multiple units as part of their franchise agreement—is now becoming common outside of food. But attracting multi-unit franchisees and keeping them happy isn’t as easy as just changing your franchise agreement. Here are six tips for attracting multi-unit franchisees and ensuring your system is set up for success.
5 Ways Franchise Leaders Can Support Employees and Franchisees in the Fight Against Racism
With protests continuing across the country, it’s clear we need systemic change to end racism. Franchising is positioned to lead the way by supporting franchisees and employees. Here are five ideas we’re sharing from what we’re reading and hearing from people in our industry.
How to Get Peer Groups Back on Track
Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.
Cultivate a Data-Driven Organization from the Top Down
When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.
10 Myths About Franchisee Surveys Debunked
Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.
Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis
Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.
The ROI of Franchisee Satisfaction Surveys
Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.
Why Does FBR Offer a Free Franchisee Survey?
Franchise Business Review offers a free franchisee survey. Find out how and why we do it and how to get your free survey with no catch!
How to Work with Independent Franchisee Associations
Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.
5 Signs of a Successful Franchise Advisory Council
In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.
Vulnerability: 3 Personal and Professional Takeaways from Brené Brown
FBR's president Michelle Rowan shares her three personal takeaways from Brené Brown on vulnerability, as well as how they apply to franchising.
Smart Ideas Project 2020: The Path Forward from COVID-19
Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.
How to Implement Franchise Peer Performance Groups
Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.
Maintaining and Rebuilding Company Culture During and Beyond COVID-19
Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.
Caring for Your Business, Yourself and Others During COVID-19
Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.
COVID-19 Franchise Resources
Within days of COVID-19 becoming a health and economic crisis, numerous organizations and companies made resources available to provide assistance and forums to connect us and guide us through this. To make them easier to access, we’ve compiled a list of the COVID-19 franchise resources we’ve come across. The list is not exhaustive and we are updating as more resources become available.
3 Simple Steps to Building in Transparency (and Keeping Franchisees Satisfied)
Learn three steps you can take to build in transparency to keep existing franchisees satisfied and engaged, and attract new franchisees to your brand.
4 Warning Signs of Franchisee Dissatisfaction
If you see any of these four warning signs of franchisee dissatisfaction, your franchise system could be in trouble. Learn what to watch out for and how to fix it.
Top Tips for Recruiting Franchise Employees on Social Media
Social media expert Karen Spaeder of Rallio shares four proactive strategies for recruiting franchise employees using social media to fill open positions more quickly with the best job candidates.
Innovation, Technology and Food Franchising: Stats to Know in 2020
Where are food franchises headed? We take a look at the data and trends affecting the success of the food franchise sector and how it compares to other sectors. Here are the food franchise stats you need to know.
Creating a Culture of Growth
Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.
What’s Keeping Franchise Operations Up at Night?
What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.
3 Tips to Earn Franchisee Buy-In on Your Social Media Strategy
Learn how to get franchisees on board with your social media strategy - and increase satisfaction and support - using these tips from social media guru, Karen Spaeder of Rallio.
Coaching for the Franchisee Lifecycle: Meeting Your Franchisees Where They Are
One of the biggest challenges of the franchisee lifecycle is keeping tenured franchisees engaged. Join us at the IFA's Franchise Operations Conference this fall to learn how successful franchisors are using franchisee satisfaction data to make continuous improvements to their training and support to break franchisees out of their performance plateaus.
Franchisee Satisfaction as an Operations KPI
There is no metric that better predicts success or foreshadows issues within a system than the sentiment of its franchise owners. Measuring and managing franchisee satisfaction is the best way to build a system in which everyone wins.
6 Creative Ways to Up Your Public Relations Game
Are you using your franchisee satisfaction data in your public relations efforts? Looking for some inspiration? Get real-life examples and visuals of how creative franchisors are making satisfaction data the focus of PR and marketing strategies to get attention and edge out the competition.
357 Audit Questions to Turn Your Compliance Check into a Support Tool
Do your franchisees feel supported during compliance checks? Most franchisors will say “no”. But it doesn't have to be that way! FranchiseBlast has collected 357 franchise audit questions from top franchisors to help you "audit your audit" and elevate the compliance check from an exercise in “catching” franchisees doing something wrong, to “coaching” them to make the business be its best.
How to Use Social Media to Attract Franchise Candidates
Social media has become an indispensable tool in franchise recruiting, with more and more franchise organizations using social platforms to attract new franchisees. With the ability to hone in on the exact type of operators they want to bring on board, franchise organizations are able to save time looking for the right qualified candidates. Meanwhile, prospective franchisees are using social media to research brands. Learn best practices for using social media not just to build brand awareness, but to attract and qualify franchisees.
This 4th Is a Good Time to Remember Positive Results Come from Listening with Respect (part II)
As we celebrate this fourth of July, FBR's president Michelle Rowan reflects on the freedoms we enjoy and the value of listening to and carefully considering the opinions of others in our communities, families, even our franchise systems, in order to drive positive change.
8 Do’s and Don’ts for Writing Sponsored Content
Sponsored content can be a highly effective tactic to capture the attention and build awareness of your brand - when crafted effectively. If you’re thinking about adding it to your marketing strategy, follow these do’s and don’ts for writing sponsored content that performs well.
Innovation in Franchising: How Any Lab Test Now Is Seizing Opportunity in the Healthcare Sector
FBR sat down with Any Lab Test Now to talk about how they have seized a unique position in the healthcare consumerism sector and their approach to innovation in franchising, particularly when it comes to franchisee support.
Top 3 Secrets to Innovative Franchise Social Media
Creating an impactful social presence isn’t necessarily at the top of the list of business requirements for franchise organizations. Very often, it’s tucked into the “nice to have” category, when in actuality, it should be a must for any franchise that wants to grow. Learn how to instantly improve your outcomes by implementing these three easy strategies for innovative franchise social media.
Top Considerations for Transferring a Franchise Business
Even before franchisees commit to buying into your system, they need to have an exit plan in place. This article explains what franchisees need to consider when transferring a franchise business and the steps they should take when building a succession plan.
How an Emphasis On Building Lasting Relationships Has Made Home Instead the #1 Senior Care Franchise
In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.
The Gender Pay Gap Is Real
FBR’s newly released [email protected] study found that franchise salaries for women are lower than men, especially at the mid-level management and C-Suite levels. The question is why? FBR’s president Michelle Rowan explores some theories that may be contributing factors.
10-Step Checklist to Becoming a Top Performing Franchise System
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
How Office Pride Commercial Cleaning Services Is Using Podcasts in Training
Wouldn’t it be nice if your training sessions were available whenever you had the time to listen – maybe when you’re stuck in traffic or working on mundane tasks? Welcome to the age of podcasts. Learn how Office Pride Commercial Cleaning is using podcasts to help franchisees be more successful by providing training and support - when and where it fits their schedule.
Got Satisfaction?
FBR’s CEO Eric Stites provides an inside look at employee satisfaction in the franchise sector in the latest issue of Franchising World. Find out which employees are least satisfied, where the biggest pay gaps exist, and the risks posed by Gen Z.