• TeamLogic IT Franchise Leadership Team

How TeamLogic IT Adapted Their Franchisee Support Model to Achieve Significant Network Sales

By |2021-05-26T13:06:18+00:00February 17th, 2021|Uncategorized|

As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.

  • Sean Manning and Payroll Vault team at ribbon cutting

How Payroll Vault Measures Success Using Franchisee Satisfaction

By |2021-05-26T13:06:18+00:00February 11th, 2021|Uncategorized|

In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.

  • World's Best CEO mug

Attn: Smart CEOs

By |2021-05-26T16:50:42+00:00February 10th, 2021|Uncategorized|

The pandemic disrupted many businesses - some struggled to survive while others were able to drive innovation. So where does that leave franchise CEOs who are committed to the health of their system? Implementing these three strategies with a critical focus on people is crucial for success.

  • Showing Gratitude to Employees with a thank you note

7 Simple Ways to Build Employee Engagement

By |2021-05-27T17:21:04+00:00January 22nd, 2021|Uncategorized|

FBR's employee engagement research has shown that nearly a third of all franchise employees (29%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.

Why Your Franchisees Will Love a Survey, and You Will Too

By |2021-05-04T15:33:23+00:00January 22nd, 2021|Uncategorized|

In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.

  • Peloton "Together We Go Far"

Lessons from Peloton for Franchising

By |2021-01-21T14:23:53+00:00January 21st, 2021|Uncategorized|

Peloton’s “Together we go far” slogan encapsulates a culture and strategic growth that most franchise systems (and all businesses) strive for. Community isn’t something you can force to happen, but Peloton seems to have fostered something special, and a lot of that could be applied to our own organizations. 

  • Roadblock to Employee Engagement

5 Roadblocks to Employee Engagement

By |2021-05-27T17:21:04+00:00January 20th, 2021|Uncategorized|

Employee engagement is important to the success (or survival) of an organization, and while it’s become increasingly hard to foster engagement when some (or all) of your team is remote, it’s also more important than ever in helping to retain your top talent.

The Grinches In Your Franchise System

By |2021-05-26T16:41:19+00:00December 15th, 2020|Uncategorized|

The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.

3 Reasons You Should Attend the 2020 MOD Conference

By |2021-05-26T17:08:26+00:00September 15th, 2020|Uncategorized|

Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.

  • Culture speedometer

Franchise Culture in 2020 Is Different – Like Everything Else

By |2020-11-11T16:40:28+00:00August 27th, 2020|Uncategorized|

While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started

  • multi+unit+franchisee

6 Ways to Attract More Multi-Unit Franchisees and Close the Deal

By |2021-05-26T16:24:50+00:00June 26th, 2020|Uncategorized|

What’s always been common practice in food franchising—requiring franchisees to commit to opening multiple units as part of their franchise agreement—is now becoming common outside of food. But attracting multi-unit franchisees and keeping them happy isn’t as easy as just changing your franchise agreement. Here are six tips for attracting multi-unit franchisees and ensuring your system is set up for success.

  • Franchise+peer+group+members

How to Get Peer Groups Back on Track

By |2021-05-26T16:46:51+00:00June 11th, 2020|Uncategorized|

Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.

  • paper ship leading fleet

Cultivate a Data-Driven Organization from the Top Down

By |2021-05-27T14:29:42+00:00June 5th, 2020|Uncategorized|

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

  • Woman on phone in home office

Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis

By |2021-01-07T19:19:17+00:00May 30th, 2020|Uncategorized|

Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.

  • Piggy+bank+with+hourglass

The ROI of Franchisee Satisfaction Surveys

By |2021-05-26T18:09:33+00:00May 28th, 2020|Uncategorized|

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

  • Business people shaking hands

How to Work with Independent Franchisee Associations

By |2021-05-26T18:12:32+00:00May 14th, 2020|Uncategorized|

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.

  • Hands+holding+puzzle+pieces

5 Signs of a Successful Franchise Advisory Council

By |2021-05-26T18:13:43+00:00May 13th, 2020|Uncategorized|

In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.

Smart Ideas Project 2020: The Path Forward from COVID-19

By |2021-05-26T18:16:52+00:00May 8th, 2020|Uncategorized|

Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.

  • Franchise+Peer+Group+Meeting

How to Implement Franchise Peer Performance Groups

By |2021-05-26T18:18:29+00:00April 30th, 2020|Uncategorized|

Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.

  • Woman on video call with colleagues

Maintaining and Rebuilding Company Culture During and Beyond COVID-19

By |2021-05-27T14:29:43+00:00April 10th, 2020|Uncategorized|

Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.

  • Tipping Point: Best Practices for Closing More Deals

Caring for Your Business, Yourself and Others During COVID-19

By |2021-05-26T18:26:01+00:00March 30th, 2020|Uncategorized|

Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.

  • content+marketing

COVID-19 Franchise Resources

By |2021-05-26T18:32:43+00:00March 27th, 2020|Uncategorized|

Within days of COVID-19 becoming a health and economic crisis, numerous organizations and companies made resources available to provide assistance and forums to connect us and guide us through this. To make them easier to access, we’ve compiled a list of the COVID-19 franchise resources we’ve come across. The list is not exhaustive and we are updating as more resources become available.

  • Franchise Update Leadership & Development Conference Main Stage

Creating a Culture of Growth

By |2021-05-26T19:27:43+00:00October 24th, 2019|Uncategorized|

Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.

  • Meet+franchisees+where+they+are+in+the+franchisee+lifecycle

Coaching for the Franchisee Lifecycle: Meeting Your Franchisees Where They Are

By |2021-05-26T19:42:26+00:00September 3rd, 2019|Uncategorized|

One of the biggest challenges of the franchisee lifecycle is keeping tenured franchisees engaged. Join us at the IFA's Franchise Operations Conference this fall to learn how successful franchisors are using franchisee satisfaction data to make continuous improvements to their training and support to break franchisees out of their performance plateaus.

  • Using+Franchise+Audit+Questions+to+Support+Franchisee

357 Audit Questions to Turn Your Compliance Check into a Support Tool

By |2021-05-26T19:53:41+00:00July 30th, 2019|Uncategorized|

Do your franchisees feel supported during compliance checks? Most franchisors will say “no”. But it doesn't have to be that way! FranchiseBlast has collected 357 franchise audit questions from top franchisors to help you "audit your audit" and elevate the compliance check from an exercise in “catching” franchisees doing something wrong, to “coaching” them to make the business be its best.

  • attracting+candidates+with+social+media

How to Use Social Media to Attract Franchise Candidates

By |2021-05-26T19:59:09+00:00July 23rd, 2019|Uncategorized|

Social media has become an indispensable tool in franchise recruiting, with more and more franchise organizations using social platforms to attract new franchisees. With the ability to hone in on the exact type of operators they want to bring on board, franchise organizations are able to save time looking for the right qualified candidates. Meanwhile, prospective franchisees are using social media to research brands. Learn best practices for using social media not just to build brand awareness, but to attract and qualify franchisees.

Top 3 Secrets to Innovative Franchise Social Media

By |2021-05-26T20:11:16+00:00May 22nd, 2019|Uncategorized|

Creating an impactful social presence isn’t necessarily at the top of the list of business requirements for franchise organizations. Very often, it’s tucked into the “nice to have” category, when in actuality, it should be a must for any franchise that wants to grow. Learn how to instantly improve your outcomes by implementing these three easy strategies for innovative franchise social media.

  • Office+Pride+podcast+series

How Office Pride Commercial Cleaning Services Is Using Podcasts in Training

By |2021-05-27T13:36:02+00:00April 15th, 2019|Uncategorized|

Wouldn’t it be nice if your training sessions were available whenever you had the time to listen – maybe when you’re stuck in traffic or working on mundane tasks? Welcome to the age of podcasts. Learn how Office Pride Commercial Cleaning is using podcasts to help franchisees be more successful by providing training and support - when and where it fits their schedule.

  • Woman holding a smiling face emoticon

Got Satisfaction?

By |2021-05-27T17:21:04+00:00March 29th, 2019|Uncategorized|

FBR’s CEO Eric Stites provides an inside look at employee satisfaction in the franchise sector in the latest issue of Franchising World. Find out which employees are least satisfied, where the biggest pay gaps exist, and the risks posed by Gen Z.

  • IFA Convention 2019

5 Tips to Make the Most of the IFA Convention

By |2021-05-27T14:11:35+00:00January 16th, 2019|Uncategorized|

The International Franchise Association’s (IFA) Convention is THE franchising event of the year. FBR's President, Michelle Rowan, share a few tips she's picked up over the years for making the most of your time there - no matter if you're a seasoned veteran or first time attendee.

  • Star+Awards

Takeaways from the 2018 Star Awards

By |2021-05-27T17:33:56+00:00December 5th, 2018|Uncategorized|

Each year, Franchise Update invites franchise brands to compete in the Star Awards, which recognize franchising’s top sales teams at the annual Franchise Leadership and Development Conference. Find out which of the winning brands excelled in franchisee satisfaction and what the research revealed.

  • Content+marketing

Content Marketing for Franchises: The 3 Most Common Challenges and How to Overcome Them

By |2021-05-27T17:13:26+00:00November 2nd, 2018|Uncategorized|

It’s clear that content marketing works. You know you need it to be relevant, but executing is another story. No matter the size of the system, franchisors share the same challenges when it comes to implementing and maintaining an effective content marketing strategy. This list of helpful resources and tips can help you get over the content marketing hump.

  • Homevestors+franchise

What Makes a Positive Organizational Culture?

By |2021-05-27T14:42:58+00:00October 5th, 2018|Uncategorized|

Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.

  • content+marketing

Creating a Content Marketing Strategy to Attract More Franchise Candidates

By |2021-05-27T14:45:16+00:00October 2nd, 2018|Uncategorized|

Content is an important piece of a successful marketing strategy; by now, most marketers know this. But in the content age, the internet is flooded with information. As a franchisor, you are not only competing with the other franchise brands in your space, you are competing with all the content producers who are fighting for a spot on page one of Google. So, how do you create a successful content marketing strategy that will attract more candidates?

  • franchising@work

Best Franchises to Work For?

By |2021-05-27T14:48:41+00:00September 7th, 2018|Uncategorized|

We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!

  • customer+satisfaction

Is Your Brand Being Sabotaged?

By |2021-05-27T14:51:53+00:00August 29th, 2018|Uncategorized|

There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.