James Dwiggins, CEO of NextHome, talks with FBR about how their focus on caring and support enables them to maintain franchisee satisfaction amidst explosive growth, how their company culture guides strategic decisions, and the outlook for the real estate industry during COVID.
CASE STUDY: Learn how Any Lab Test Now implemented FBR's survey to increase response rates and, in turn, used the data to improve communication and franchisee engagement.
Learn how the [email protected] Employee Engagement and Compensation Awards work, eligibility, how the winners are calculated and how you can make the list of the best franchises to work for.
Free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
What does the future hold for franchising? We asked some of the thought leaders in franchising to look into their crystal balls and reveal their predictions for 2021.
Learn how Streamline Brands uses FBR’s survey to build trust, drive strategic planning, and attract investors in this Q&A with co-founder and COO Paul Gerrard.
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
New franchisees discuss their franchise research process, what they looked for in a franchise and how Franchise Business Review’s satisfaction reports led them to Wild Birds Unlimited.
FBR Franchisee Satisfaction Awards are a one-of-a-kind opportunity for exposure to candidates, but the data behind them is where the real value lies. Learn 4 ways franchisee satisfaction data can make your development process easier.
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between satisfaction and engagement - and why it matters.
Learn how 360clean was able to reduce the average deal length by two-to-four weeks using FBR’s lead generation and validation programs, and close five deals in five months during the pandemic.
Why Emerging Brands Need to Make Building a Positive Culture a Top Priority We have spent the last 15 years [...]
Best practices from franchisors that are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees [...]
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.
This year’s pandemic has brought a lot of change to the franchise industry - particularly an increase in acquisitions. If you are a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.
While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started
Listen to inspiring stories from two of franchising's most inspiring female leaders in the Her Success podcast series from the Women's Franchise Committee.
What can franchise leaders do to keep employees engaged while the workplace and workspace continue to evolve through the pandemic? Learn the four things franchise franchise organizations should be doing for their employees to increase engagement in the COVID-19 world.
More private equity firms have turned their focus to potential investments in franchising, and with the impact of Covid-19 it’s likely we will see even more consolidations and purchases in the next year. Here are six things private equity investors need to know before acquiring a franchise brand.
When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.
Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.
Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.
Franchise Business Review recently spoke with franchise executives from three leading brands to learn how they have successfully incorporated video into their communications with franchisees to boost participation in their annual franchisee satisfaction surveys. See what they shared.
Vic CiuffetelliCEO, ActionCOACHWhy did you decide to survey your franchisees with FBR? FBR is reputable and has recognition. Did you [...]
Zach NoltePresident, Kitchen SolversDid you use any type of survey before FBR’s? If so, was it internal or with another [...]
Seventy-four percent of franchise executives report that they do not verify assets, yet failing to verify assets before awarding a franchise can put franchisors in an unenviable position. Boefly's David Bassin shares why asset verifications play a critical role in vetting franchise candidates.
Integrating digital marketing overall development and marketing strategy is a no-brainer. But, did you know your franchisee satisfaction can be a secret weapon for converting prospective franchise buyers?
Paul PickettChief Development Officer, Wild Birds UnlimitedStrategically Leveraging Franchisee Satisfaction Data Helps Wild Birds Unlimited Soar Wild Birds Unlimited has [...]
Chuck LennonPresident, TeamLogic ITDid you use any type of survey before this? If so, was it internal or another vendor? [...]
Leann ReynoldsPresident, Homewatch CaregiversDid you use any type of survey before this? If so, was it internal or another vendor? [...]
Stephen SchoepkeIT Director, IAPPLorem ipsum dolor sit amet, ea assum efficiendi sea, an vis iudico utinam, in vim nusquam adolescens. [...]
There are some brands that go above and beyond the typical ways we suggest the award be promoted. Here are some of our favorite examples.
The new Google Review Extensions option gives you an opportunity to highlight third-party reviews and awards in your ads as well. What better differentiator to highlight than your status as a top-rated franchise opportunity by FBR?
The segment, part of the Nightly Business Report program, aired on November 11, 2015 and featured interviews with veteran franchisees of both Housemaster and Pinot's Palette, two of the highest rated brands in our 2015 Top Franchises for Veterans guide.
This month I celebrate my 10th anniversary at Franchise Business Review (FBR). I also turned 40 this summer, which seems an ideal time to reflect on what I’ve figured out makes work a place I enjoy going to each morning.
According to GuestMetrics, which gathers check-level data from the Point-of-Sales systems, the average guest check that includes food and a mainstream American beer is about $73.00, while a craft beer drinker’s food and beverage check totals $86.00.
The fourth of July makes me appreciate how fortunate we are to live in a country where opinions can be [...]
With the shadow of tax overhaul looming, the International Franchise Association and Franchise Business Review asked franchise executives to weigh in on several pending tax proposals and comment on tax reform in mid-October 2011. More than 400 franchisors and franchisees took part in the study, which uncovered the following key findings.
