Franchise Business Review Unveils Top Franchise Leaders of 2018 Based on Franchise Owner Feedback

Portsmouth, NH – September 6, 2018 – Franchise Business Review, the leading market research firm in the franchise industry, specializing in franchisee satisfaction and performance, announces the release of this year’s Top 50 Franchise Leaders list. The list of 50 award winning brands was based on survey feedback from franchisees across 240 brands, collected between November 2016 and May 2018. Franchisees were asked over 30 questions regarding their brands, including questions about their franchise’s integrity, core values, culture and community – the intangible aspects that can make or break the franchise experience.

“Most of the franchises we talk to are investing in a business to make a profit, certainly,” says Michelle Rowan, president & COO of Franchise Business Review. “But they also want to feel that the executive team cares about their personal success and communicates openly and transparently. That’s how you develop relationships built on trust and respect.”

Featured franchise leaders include:

Interviews with the 2018 featured Franchise Leaders is available here.

“How can we expect our franchisees to give incredible customer experience if we don’t provide that to them?,” said Tony Lamb, founder and CEO of Kona Ice and one of 2018’s top franchise leaders. “When nine out of 10 franchisees that are in your system got into your system because they wanted to give back to their community or wanted to make their community a better place. I can only describe our culture in one word….PERFECT.”

Research on the 2019 Top Overall Franchises is now underway. Franchisors who are interested in participating should visit:

About Franchise Business Review

Since 2005 Franchise Business Review, a franchise market research firm that provides the only rankings of franchises based solely on actual franchisee satisfaction and performance, has provided prospective franchise owners with valuable insight from current franchisees and franchisors with data they leverage to improve their brands via its independent surveys of franchisee satisfaction and franchise buyer experiences.  Call (603) 433-2270 or visit for more information.


Sarah Brady
Editorial Director
(603) 373-1552
[email protected]