Franchisee Satisfaction Research

About Our Research

Franchise Business Review conducts market research and trend analysis to provide franchisors with quantitative and qualitative data on franchisee satisfaction.

Franchise Business Review is the leader in measuring franchisee satisfaction and performance. Each year, we research hundreds of brands to provide them with independent, quantitative and qualitative data to help them identify and close performance gaps in their systems.

Using our data-driven approach and proprietary online data analysis tool, franchisors can analyze performance gaps in their system and identify strategic improvements that will to increased franchisee satisfaction, profitability, and overall brand success.

Learn about our methodology


Start Measuring Franchisee Satisfaction Today

Through our research, we produce:

  • Industry trend reports and best practices for franchisors
  • Detailed data reports and competitive benchmarking for franchise brands
  • Six annual guides to help prospective franchisees find the best opportunities in a given franchise industry segment

Learn more about why franchisee satisfaction matters

“The objective FBR methodology and comprehensive coverage of subjects has enabled us to have a measured approach and laser focus on continuous improvement in areas important to our franchisees.”

Dan Steward, President & CEO, Pillar to Post Home Inspectors