A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected — and rightfully so. Still, finding the optimal strategy¬†to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. These panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.

Panelists: 

  • John Covilli, Senior Vice President, Dale Carnegie
  • John Francis, Founder & President, Twin State Development, Inc.
  • Shannon Wilburn, Founder & President, Just Between Friends
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