We’ve had the privilege¬†of working with hundreds of franchise systems to measure franchisee satisfaction.¬†We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.


  • Paul Pfeiffer, VP Operations, Hungry Howie’s
  • Dan Steward, President & CEO, Pillar to Post Home Inspectors
  • Tim Young, Director of Franchise Operations, Donatos Pizza
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