Leadership

2019 Franchising@WORK Report

FBR’s CEO and Managing Director Eric Stites details the findings of the groundbreaking Franchising@WORK Employee Engagement and Compensation Study. Download now to get the report and access a 30-minute webinar explaining the results.

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The CEO’s Guide to Creating and Maintaining a Positive Culture in Franchising

Business culture exists in every company, whether it’s managed effectively by the leadership team, or is the result of neglect. But despite its critical importance, culture is frequently overlooked by leadership, and the result is a lack of clarity and purpose. This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.

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Creating a Positive Culture in Franchising

This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization’s culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.

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Franchisee Satisfaction and Your Bottom Line: Real-World Case Studies

We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.

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Councils, Committees, and Advocates: Best Practices for Leveraging Franchisee Input and Rolling Out Changes

A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected — and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.

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Rising Tides: How Sharing Unit Level Data System-Wide Benefits Everyone

We’ve often discussed the importance of collecting and analyzing unit-level data to help franchisees improve their profitability and grow their bottom line. This time, we focus specifically on WHY it’s important not just to collect the data, but to share it with the entire system. Our panelists discuss what they share, how they overcome franchisee pushback, and what benefits they’ve seen by making this data available system-wide.

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2018 Performance Series

Ops and development teams are often under the same executive leader, yet operate with their own goals and objectives. When they come together, it can be a match made in heaven. Designed for both Ops and Dev teams (and especially for them to attend together), this webinar series will shift mindsets to create a common vision and shared goals to grow your company. Top executives from leading brands will share their strategies and methods for aligning operations and development for success.

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5 Creative Ideas for Discovery Days

Discovery days are an integral part of every brand’s development process. FBR’s President & COO Michelle Rowan shares shares the top five creative ideas shared by leaders from: Smoothie King, Mathnasium, College Hunks Hauling Junk, Right at Home, and InXpress in FBR’s Development Webinar Series.

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4 Warning Signs of Franchisee Dissatisfaction

Using the data Franchise Business Review has collected from over 1,100 franchise brands, we’ve identified four warning signs that indicate that your franchisees are unhappy or disengaged – which means your system is at risk. FBR’s Michael Kupfer talks about what you need to watch out for.

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