Training & Support

Disrupting the Lifecycle

Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales.
Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.

Read more

Bringing Your Ops and Development Stars into Alignment

Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.

Read more

357 Franchise Field Audit Questions

Are you looking for inspiration on your field audit questions? Download FranchiseBlast’s “357 franchise field audit questions” now including Customer Service, Marketing, Food Safety and Quality, Cleanliness and Management.

Read more

Councils, Committees, and Advocates: Best Practices for Leveraging Franchisee Input and Rolling Out Changes

A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected — and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.

Read more

5 Creative Ideas for Discovery Days

Discovery days are an integral part of every brand’s development process. FBR’s President & COO Michelle Rowan shares shares the top five creative ideas shared by leaders from: Smoothie King, Mathnasium, College Hunks Hauling Junk, Right at Home, and InXpress in FBR’s Development Webinar Series.

Read more

4 Warning Signs of Franchisee Dissatisfaction

Using the data Franchise Business Review has collected from over 1,100 franchise brands, we’ve identified four warning signs that indicate that your franchisees are unhappy or disengaged – which means your system is at risk. FBR’s Michael Kupfer talks about what you need to watch out for.

Read more

3 Ways You’re Wasting Money

Nobody likes to waste money, but time and again, we see franchisors making simple mistakes that are costing them. In under three minutes, FBR’s President & COO Michelle Rowan shares three ways you could be losing money – without even knowing it. Watch now to find out if your system is at risk and learn how to fix it.

Read more

Recruiting Franchisees from Within

TWO MEN AND A TRUCK views recruiting franchisees from within as an extension of its core purpose, which is to move people forward. President Randy Shacka shares his best practices for growing and building the brand through its corporate staff and employees of existing franchisees.

Read more