Franchisee Satisfaction Awards

Call for Entries: Franchisee Satisfaction Awards

Franchise Business Review’s Franchisee Satisfaction Awards is North America’s only awards program honoring franchise brands for excellence in achieving franchisee satisfaction.

DEADLINE EXTENDED: Register by October 30 to qualify as a 2021 Top Franchise.

The Perks of Winning

  • Opportunities for lead generation and recruitment
  • Third-party recognition to speed validation
  • Broad media and PR exposure 
  • Industry recognition as a strategic thought-leader
  • Your benchmark ranking
  • Distribution of our reports at franchise expos throughout the year and online

Top Franchises 2021



Why the 2021 Awards Are More Important than Ever


The Franchisee Satisfaction Awards are open to all franchise brands that:

  • Are based in the U.S. or Canada
  • Have at least 10 franchise owners open and operating for more than six months
  • Participate in Franchise Business Review’s franchisee satisfaction survey between June 2019 and November 2020


We have won a ton of awards throughout the whole seven years we have been franchising–Entrepreneur magazine, Inc., etc–but the one we really look for the most is yours.

Chuck Bongiovanni, CEO, Care Patrol

Judging Criteria

Winners are selected based on survey data collected from their franchisees on 33 standard benchmarking questions. The 200 brands that have the highest overall franchisee satisfaction scores are named as a Top Franchise.

Scores for each benchmark question are determined using a weighted scale. For each franchise brand, the collective scores of the franchisees are used to determine an over FSI (Franchisee Satisfaction Index) score to determine their ranking.

Other factors considered include: size of the franchise system, percent of franchisees participating in the survey, and the age of the survey.

For more details, please see our complete research methodology.


Extended: October 30
Entry deadline for 2021 Top Franchises

Early November
Top Franchises winners notified

January 1, 2021
Top Franchises winners announced

February 21-24, 2021
Winners honored at IFA Convention, Las Vegas


The final deadline for entries has been extended to October 30, 2020. All brands that have surveyed with Franchise Business Review in the 18 months prior will be considered for the awards.

There are additional deadlines throughout the year for our quarterly reports, which identify the top franchises in various sectors.

January 31, 2021: Low-Cost Issue
Low-Cost Brands, Women in Franchising, Top Recession-Proof Brands

March 30, 2021: Food Issue 
Top Food Franchises, Franchise Rock Stars, Best Franchise Culture

June 30, 2021: Veterans Issue
Top Franchises for Veterans, Most Profitable Franchises, Top Multi-Unit Franchises


There are no fees to enter. Participation in Franchise Business Review’s research is FREE and completely confidential.

Franchise Business Review will only share the brands that choose to make their franchisee satisfaction scores public.

About the Franchisee Satisfaction Awards

Since 2006, Franchise Business Review has been recognizing excellence in franchising with the Franchisee Satisfaction Awards. Our awards are considered the gold standard in franchisee satisfaction.

Each year, we survey thousands of franchise owners across North America to determine their levels of satisfaction with their franchise brand. We compile a list of the top franchisees each year based on our Franchisee Satisfaction Index and publish a ranking of the top franchise opportunities based exclusively on owner satisfaction.

What It Means to Win a Franchisee Satisfaction Award

The brands that make up Franchise Business Review’s Top Franchises each year are more than just award winners. They’re the brands that support and train their franchisees and care enough to ask them what they really think.

Of all the franchisees we survey each year, only the very best make it onto our awards list.

Even more important than the brands on our annual awards list are the brands that aren’t. A franchise can’t buy its way onto our list through sponsorship or advertising dollars, and it’s not about the size of the system is or how fast it’s growing. What matters is performance and we measure it the only true way you can – by surveying the satisfaction of franchisees.