Franchisee Satisfaction Surveys Designed to Achieve Your Strategic & Financial Goals
Your franchisees hold the insights you need to drive growth and increase profitability. Unlock those insights with a franchisee satisfaction survey.
YOUR ROADMAP FOR SHORT- AND LONG-TERM GROWTH
Used by some of the healthiest brands in franchising, the Franchise Business Review Franchisee Satisfaction Survey uncovers what your franchisees really think. This information—gathered via our customizable survey and displayed in real-time on our easy-to-use analytics platform—is key to boosting performance at the individual unit level, improving operations to drive ROI, and awarding more franchises to the right candidates.
STRENGTHEN FRANCHISOR-FRANCHISEE RELATIONSHIPS
Brands with high franchisee satisfaction drastically outperform brands with low satisfaction on every key performance metric. Make sure you’re treating your franchisees like the partners they are. A formal process for consistently gathering feedback builds trust and creates more engaged franchisees—and engaged franchisees are a key indicator of the health of your entire system. The more satisfied your franchisees are, the more royalties, recommendations, and revenue you’ll generate.
WHY CHOOSE FBR FOR YOUR
FRANCHISE SATISFACTION SURVEY
Leading franchise brands rely on FBR because they not only get a high-level look at overall system health, but our subscription pricing options allow you to continually monitor growth opportunities, operational effectiveness, impact of changes, and more.
Unbiased Feedback
Inspire the trust and transparency needed for honest feedback with a formal process administered by an independent, third-partner.
Comprehensive Surveys
Cover the eight key areas that impact franchisees’ success using the industry standard Franchisee Satisfaction Index (FSI), plus include custom questions unique to your brand.
Industry Comparisons
Benchmark your performance against 1,300+ leading franchise brands. You can also compare performance to other franchises in your sector to identify areas of strength and opportunity.
Actionable Insights
Make data-driven decisions that drive growth. Our analytics platform offers advanced filtering and easy-to-understand reports that highlight key trends, potential issues, and areas for strategic improvement.
Continuous Improvement
Base your decisions off the most up-to-date feedback. Pulse surveys let you routinely measure franchisees’ engagement, dig deeper into areas of improvement, and track effectiveness of changes, initiatives, or programs.
Powerful Validation
Open to any brand at no cost, our Franchisee Satisfaction Awards recognize companies with the highest owner satisfaction. Thousands of potential franchisees start their search for the right opportunity using these lists of the top-ranked brands.
THE PROCESS
How the FBR Franchisee Satisfaction Survey Works
Launch Your Survey
Send us your franchisee contact list and we’ll do the rest. Surveys can be launched within 48 hours and we’ll partner with you to craft custom questions to gather feedback in areas unique to your system.
Get Real-Time Data
FBR collects data and generates custom reports within three weeks. Use the interactive reporting platform to see real-time results as they come in and uncover trends and insights. See a sample report >
Apply Insights
Celebrate what’s working and make system-wide improvements to boost performance at the individual unit level. We partner with you to ensure you understand your data and steps you can take to use it.
Automate Ongoing Feedback
Make sure you always have the most up-to-date data. Schedule an annual franchisee satisfaction survey to monitor the overall health of your system along with monthly or quarterly pulse surveys to check in on specific areas of improvement, new initiatives, and more.
THE FBR ANALYTICS PLATFORM
Don’t Just See Your Results. Use Them.
An easy-to-use interactive analytics platform
Gain real-time access to the insights you need to make decisions that drive performance. The Franchise Business Review platform gives you a faster, simpler way to identify what’s working and what needs attention.
The cloud-based analytics tool lets you:
- Easily filter data to pinpoint areas where your system is thriving and where you need to take action.
- Compare your brand to your industry peers or all of franchising.
- Create custom reports in seconds.
- Visually identify strengths and weaknesses using heatmaps.
Reports your entire team understands
Get the business insights your team needs to make smarter decisions that drive performance and growth. We’ll work with you to show you all the ways you can view your data to uncover the most impactful information.
And, because not everyone is a trained data scientist, we’ll provide you with an easy-to-read satisfaction report that you can share with your entire team. The report includes:
- Each question, response rate, and benchmark comparison to the 1,300+ franchise companies in our Franchisee Satisfaction Index
- Individual scorecards for each franchisee
- Open-text comments from franchisees, broken out by question and name (when provided)
Plus, when you conduct surveys year over year, you’ll gain additional insights like trends and shifts in satisfaction over time.
Get a First-Hand Look at How the Platform Works
MAKE YOUR DEVELOPMENT PROCESS EVEN EASIER
“We were trying to find a third party who could honestly tell us how we’re doing and after working with the FBR team, we realized quickly that the value we received had far exceeded our expectations. There is nary a better value proposition in franchising than the FBR surveys.”
Kris Stuart
Co-Founder & COO of Bloomin’ Blinds
