Franchise Business Review connects journalists and writers with story ideas, research on the latest trends in franchising, and expert commentary on the franchising industry.


Franchise Business Review connects journalists and writers with story ideas, research on the latest trends in franchising, and expert commentary on the franchising industry.


Franchise Business Review’s research and special reports are also regularly referenced by leading media outlets including The Wall Street Journal, Fox Small Business, CNBC, Bloomberg Businessweek, Franchise Update, Franchise Times, The New York Times, USA Today, and Check Out Featured News Below!


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5 Ways to Engage Franchisees and Drive Profitability During the Pandemic

Driving engagement is historically challenging for most multi-location restaurant brands and COVID-19 has only exacerbated that challenge. But despite everything, there are still ways to engage franchisees in order to drive profitability. Here are five tactics that restaurant brands of all sizes — concepts like Tropical Smoothie Cafe, Firehouse Subs, Capriotti's Sandwich Shop, and others — are using to help franchisees be successful.

How to Develop and Conduct Employee Surveys

With the upheaval of the pandemic in the workplace, it's become more important than ever to measure employee engagement and organizational culture. But if you're going to do it, it's important to do it right. Business News Daily talked with Eric Stites for tips on how to make the most of employee engagement surveys.


Franchise Business Review Names Nicole Dudley Director of Client Relations

January 13th, 2021|

Nicole Dudley, former Client Operations Manager, has been promoted to Director of Client Relations. In her newly expanded role, Nicole will continue to work to ensure clients’ research needs are met, as well as be responsible for helping to grow and oversee our customer service team and efforts, and support our clients and products as we grow.

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Looking for insightful commentary for your next story on the franchise industry? Speak with Franchise Business Review’s leadership.

Franchise Business Review Team Member Eric Stites

CEO & Managing Director

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Eric leads FBR’s research and consultants with clients in the area of franchise performance. He is an active member of the International Franchise Association (IFA), serves on the IFA’s VetFran and Franchise Relations Committees, and speaks frequently on topics related to franchise relations and best practices in franchising. He was recently featured in articled by CNBC, USA Today, Wall Street Journal, Money, QSR magazine, and more, and is a frequent speaker at conferences and events including IFA Convention, International Franchise Expos, New England Franchise Association, National Restaurant Association, and Quinnipiac University.

Business Review Team Member Michelle Rowan

President & CEO

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Michelle is the president of FBR, chair of the International Franchise Association Women’s Franchise Committee, and a Certified Franchise Executive. She serves on the IFA’s Women’s Franchise Committee and Leadership Conference Task Force, facilitated CEO Performance Groups and Executive Networking Groups, and is also a mentor of UNH college students. She speaks regularly at conferences and events, including IFA Convention, Springboard, Franchise Expo West, and more.

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