Capitalization, Competency, and Commitment: A Franchisor’s Responsibility
Understand the key components of the franchisor's responsibility to franchisees and the elements required to build a high-performing franchise system.
Understand the key components of the franchisor's responsibility to franchisees and the elements required to build a high-performing franchise system.
List of funding options and community and mentorship organizations to share with LGBTQ+ franchisees and candidates.
There is tremendous value in having your franchise operations team attend industry events – and yes, we meant teams. Here are the top four reasons your whole franchise operations team should attend the FBR Summit.
Learn how to implement strategies for a consistent and outstanding customer experience throughout your franchise network.
The Summit is the ONLY event designed exclusively for franchise operations leaders and their teams that directly support franchisees.
Franchisee satisfaction can make or break the potential to scale a brand, yet it often goes overlooked by private equity firms.
Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.
With the elimination of the SBA's Franchise Directory, here are 5 ways you can increase the likelihood of candidates’ loans getting approved.
New research from the Franchising at Work study reveals how employees really feel about diversity, equity, and inclusion (DEI) in franchising.
Explore strategies for using social media platforms to recruit potential franchisees.
Enhance credibility and trust in your FBCs by uncovering insights from franchisee satisfaction survey.
Does Net Promoter Score work for franchises? Here's what you need to know about using NPS to ask for feedback from customers, employees and franchisees.
What are the pros and cons of a Franchise Advisory Council? Learn the risks and benefits when considering implementing an FAC in your franchise system.
Franchise brokers can be an important part of your franchise recruitment strategy, but most franchise brokers are working with a hundred or more brands. So how do you make sure your broker is recommending your brand over others when talking with potential leads? Find out how your franchisee satisfaction data can be the silver bullet to get your broker sending more candidates your way.
If you're a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.
Discover the pros and cons of employee engagement surveys. Learn how they can improve employee satisfaction, morale, and retention while identifying pitfalls to avoid.
One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). Find out what makes a great FBC and how to get the most out of the three-way relationship between the franchisor, franchisee, and FBC.
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between employee satisfaction and engagement - and why it matters.
It’s no secret that a happy and engaged team has a ripple effect. They are your brand ambassadors—while they are with your team, and just as importantly, after they move on. Here are five ways to show them you care on Employee Appreciation Day and all year round.
Learn how the Franchising at Work Employee Engagement Awards work, who's eligible how the winners are calculated and how you can make the list of the best franchises to work for.
Everything you need to know about using employee engagement pulse surveys to drive hiring and employee retention in your franchise system.
Discover how franchisors can integrate Franchise Business Review (FBR) insights into the EOS® framework to improve decision-making, enhance satisfaction, and drive business growth.
Download a free guide to learn how to implement an effective employee wellness strategy to create an environment where employees and your franchise organization thrive.
Download a free, customizable digital business card template, complete with step-by-step instructions on how to easily add it to your phone, to making networking easy at the IFA Convention.
What franchisors need to know about the true cost of employee disengagement and strategies to improve engagement and retention.
What’s in store for the franchise sector in 2025? Franchise thought leaders share their top predictions.
Get your free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
These are the top franchise workforce trends expected to shape franchising in 2025—and strategies to address them.
Driven by the attractive growth prospects and scalability of franchise models, private equity firms are increasingly focused on potential investments in the franchising sector. Here are six things PE investors need to know before acquiring a franchise brand.
Discover the essential elements that make a franchise development website effective in attracting and engaging potential franchisees.
Learn how to help franchisees build stronger franchise operations through increasing employee engagement—without overstepping or jeopardizing compliance.
Many franchise business coaches are confident supporting clients with operational issues but struggle with conversations about financial goals and KPIs. Arm them with these 41 questions to improve franchisees' financial performance.
Understand the pros and cons of multi-unit franchising and learn how to tell if your franchise system is growing too fast.
Looking for your next page-turner? Try out these recommendations from FBR president Michelle Rowan.
Attending franchising conferences is a significant investment of time and resources. Here's why smaller events sometimes offer the biggest returns.
Learn how platform franchise brands can grow and strengthen their portfolios by making franchisee survey feedback a strategic priority.
Learn how to strengthen employer-employee relationships through employee listening within all levels of the franchise structure to build a more profitable and productive system.
Before you decide to postpone your franchisee survey, consider the potential risks of delaying or neglecting your annual franchisee satisfaction survey.
Not every brand is an award-winner (yet!), but they are still committed to franchisee satisfaction. Here's why they deserve to be recognized.
Research shows that the brands with the most satisfied franchisees set expectations about the time and money required to reach profitability long before a franchisee even joins the system.
JoBen Barkey is a featured speaker at the FBR Summit 2024 in Denver. He'll share the story of how he created a culture within his franchise business that allows him to pursue his passion for giving back. Get a preview with this Q&A.
What is a Performance Max campaign and how can it enhance your franchise marketing? The experts at Location3 explain when, why, and how to add PMax to your marketing mix.
Understand the potential impacts of the Employee Non-Compete Ruling for both franchisors and franchisees, and what you can do to make sure your franchise network is prepared.
Would you be ready if a crisis hit your franchise tomorrow? Implement these steps today to ensure you’re ready when the inevitable occurs.
Paul Pickett, Chief Development Officer at Wild Birds Unlimited shares how they use Franchise Business Review's survey data and tools to attract qualified franchise candidates, speed up their validation process. and assist with multiple store development.
Three franchising lessons we can take away from Queen Elizabeth in the latest season of Netflix's The Crown.
What are the lowest rated areas by franchisees and what can franchise operations teams do to improve them? Find out how field support teams can help improve performance by focusing on these key areas of risk.
With some franchise sectors struggling to hire, how can franchisors create a culture that attracts employees to their brand? These 6 tips help franchise leaders create a culture where employees want to work.
With more organizations focused on creating a positive culture, there is a place for kindness in business. With that in mind, we created a checklist of 30 “Random Acts of Kindness in Franchising” and we invite everyone to participate and celebrate others who spread kindness.
FBR and FranCareers brought together a group of franchise HR execs to find out what their biggest challenges and the solutions they've created to tackle them, These are the six biggest takeaways you should know.
Learn how to improve your franchise development process using data to educate and set realistic expectations with franchise candidates.
Franchise thought leaders share 12 things they think will happen in 2024. See the common themes that emerged.
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
A look at the economic factors affecting food franchise profitability—labor and food costs, inflation—and what franchisors can do about it.
Raise the performance of your franchise system with these 5 tips.
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
Learn four ways actively listening to franchisee feedback – even if it's negative – can make a positive difference.
FBR Client Consultant Mike Conlan shares a fresh perspective on franchising as a first-time attendee of FLDC.
It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.
Consistency is the key to success in various aspects of life and business, and the onboarding process for new franchisees is no exception. Learn how to integrate new franchisees into your brand while maintaining a consistent onboarding process.
By creating a culture of professionalism, collaboration and accountability, peer groups can help franchisees achieve measurable results and take their [...]
See how five highly successful brands are leveraging their Franchisee Satisfaction Awards as part of their franchise marketing strategies.
Ongoing training for franchisees is the cornerstone of a successful franchise system. Learn the five most effective types of franchisee training and what they should include.
Despite the seemingly endless meetings and ensuing headaches that accompany budget planning, there’s no escaping it. To make this year’s planning a little easier for you, we’ve put together the four most common budgeting mistakes that franchise marketing and development teams tend to make, along with ways to fix them.
We asked three franchisees if franchisee satisfaction was a factor in their decision to buy. Here's what they said.
One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.
Ah, franchise operations. A topic so saturated with generic advice, it's like telling a fish to just keep swimming. But [...]
Learn how to evaluate your franchise careers page to ensure it attracts qualify job candidates and communicates your employer brand and culture.
Learn 5 ways using artificial intelligence in franchising can help franchise brands streamline operations and power up franchise development and marketing.
It’s surprising how many companies participate in franchisee surveys then stick the report in a drawer. Why let this treasure-trove of business intel languish? These 7 easy steps will help you turn your data into action.
Employee engagement levels in franchising are the highest since 2018, but burnout and retention remain top concerns for franchisors. Here are the 5 franchise workplace trends to watch.
A sneak peek at what you can expect from the Executive Summit at the FBR Summit in Austin this October.
Learn how coaches can build credibility with franchisees and create a strong working relationship with legacy owners and top performers.
Which is more likely to lead you to a strong and powerful culture that will promote a healthy, profitable growing business? A culture that just happens or a culture that is planned?
The team from CareerPlug explains what it means to be a joint employer, why franchisors avoid it, and how they can do so while still providing valuable hiring resources to their network.
Gathering employee feedback in a franchise model can be complex, but it doesn’t have to be.
The red flags franchise leaders and HR pros need to watch for that could indicate you have a toxic franchise workplace culture —and what to do about it.
You'd be surprised at how many franchise businesses still rely on outdated practices like paper checklists, binders, endless phone calls, and physically driving from one location to another. Here's how you can bring your franchise operations into the 21st century.
How to overcome the traditional barriers keeping people of color and women from becoming franchise owners and create a diverse and inclusive franchise system.
4 ways AI can make franchise operations smoother and more efficient for franchisors, including helpful resources.
How PR teams can get more exposure for your franchise clients with the most important industry recognition in franchising.
If you’re conducting the survey on your own and finding that many of your employees aren’t participating, it may be a sign that something else is going on. Here's what it means and how it could affect employee engagement.
The Franchising at Work Awards recognize the franchise companies with the best company culture based exclusively on independent ratings from employees.
The International Franchise Association’s (IFA) Convention is THE franchising event of the year. FBR's President, Michelle Rowan, share a few tips she's picked up over the years for making the most of your time there - no matter if you're a seasoned veteran or first time attendee.
As a franchisor, it's important to increase your visibility and reach prospective franchisees. Learn more whether franchise portals are worth it and the best franchise portal options available.
As a franchisor, your ultimate goal is to build a strong brand, provide consistent experiences across locations, and support your franchise owners in their efforts to make money. But with so many moving parts, it can be challenging to know where to start.
Are you using your franchisee satisfaction data in your public relations efforts? Looking for some inspiration? Get real-life examples and visuals of how creative franchisors are making satisfaction data the focus of PR and marketing strategies to get attention and edge out the competition.
Business owners continue to name employee retention and hiring as one of the top challenges in running and growing their businesses, and yet many still aren’t taking the steps necessary to address it. Here are 7 reasons to reconsider.
FBR's latest research shows owner satisfaction remains high in the franchise sector. Franchisees report 10 percent jump in income.
2022 may be in the rearview mirror, but there were several posts that offered some great insights that are worth another look as we dive head first into 2023.
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the almighty question, “How much money can I expect to make?” Following these three tips can make your Item 19 accurate, precise, and engaging.
Unemployment rates have dipped to some of the lowest we’ve seen in nearly two decades, which means the stream of franchise candidate leads is slowing to a trickle at the same time many brands are hoping to accelerate development to keep up with customer demand. With franchisors all competing for a limited number of candidates, development teams need to get creative to find new leads. Try some of these out-of-the-box ideas.
FBR's employee engagement research has shown that a quarter of all franchise employees (25%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.
For many of us, New Year’s resolutions revolve around getting — or staying — healthy. But regardless of personal resolutions, for franchisors it also means building a healthier brand in 2023.
Franchisors and franchise suppliers weigh in with tips on how to best prepare your franchise for a recession in 2023.
Franchisors and suppliers across the franchise community share their personal experience and best practices for franchise founders.
Looking for a way to give back this holiday season AND help inspire others to take the leap to realizing their potential as successful business owners? Consider donating to one of these entrepreneurial nonprofits.
Try these five easy, low-cost tips to start increasing franchisee satisfaction, and maximize your franchise system's growth and revenue.
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
With employee recruitment and retention currently the number one challenge, solving the Gen Z workforce dilemma should be a top priority for franchises.