4 Franchise Development Budget Planning Mistakes to Avoid

By |2022-11-09T15:42:47+00:00October 28th, 2022|Blog|

Despite the seemingly endless meetings and ensuing headaches that accompany budget planning, there’s no escaping it. To make this year’s planning a little easier for you, we’ve put together the four most common budgeting mistakes that franchise marketing and development teams tend to make, along with ways to fix them.

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Random Acts of Kindness in Franchising

By |2022-02-17T15:25:56+00:00February 17th, 2022|Blog|

With more organizations focused on creating a positive culture, there is a place for kindness in business. With that in mind, we created a checklist of 30 “Random Acts of Kindness in Franchising” and we invite everyone to participate and celebrate others who spread kindness.

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5 Tips to Make the Most of the IFA Convention

By |2022-02-01T14:26:49+00:00February 1st, 2022|Blog|

The International Franchise Association’s (IFA) Convention is THE franchising event of the year. FBR's President, Michelle Rowan, share a few tips she's picked up over the years for making the most of your time there - no matter if you're a seasoned veteran or first time attendee.

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4 Ways to Reach More (and Better) Franchise Candidates

By |2022-02-14T16:46:12+00:00January 13th, 2022|Blog|

Unemployment rates have dipped to some of the lowest we’ve seen in nearly two decades, which means the stream of franchise candidate leads is slowing to a trickle at the same time many brands are hoping to accelerate development to keep up with customer demand. With franchisors all competing for a limited number of candidates, development teams need to get creative to find new leads. Try some of these out-of-the-box ideas.

Moving from Data-Driven to Insight-Driven: Uncovering the Gold in Your Data Mine

By |2022-01-05T13:55:00+00:00December 13th, 2021|Blog|

The ultimate goal of surveying your franchisees is to gain objective insights into how to improve operational performance to get better results. In order to do that you need to pull out the gold hidden inside! These 10 ideas for digging into your data will help you understand what drives your franchisees’ behaviors and beliefs, and apply metrics to improving franchisee relations.

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Why Image One Shares Survey Data with Candidates

By |2021-11-23T18:08:52+00:00November 22nd, 2021|Blog|

Image One's Tim Conn talks about why they continue to survey their franchisees year after year, which question means the most to him, and how Image One summarizes the data highlights to help candidates understand the strengths of their system through FBR’s independent lens.

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The Future of Franchise Field Support

By |2021-08-31T18:52:12+00:00August 23rd, 2021|Blog|

After more than a year of remote work, operations teams found alternative ways to support their franchisees. Now, as we return to in-person visits, franchise ops teams are tasked with deciding what support changes are worth keeping and how they can continue to find new ways to increase value to their franchisee network. 

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The 3 Things Keeping Franchise Operations Leaders Up at Night

By |2021-06-30T16:48:52+00:00June 30th, 2021|Blog|

Franchise operations leaders are facing new and different challenges as we emerge from the pandemic. It's no surprise that labor issues top the list for many, but that's not the only one. FBR held a recent roundtable event where operations execs shared some of the things that keep them up at night - and what they're doing about them.

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Why Do Some Brands Avoid Franchisee Surveys?

By |2021-05-27T17:33:56+00:00April 7th, 2021|Blog|

One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.

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Franchisee Vision Plans: The Most Effective Tool You’re NOT Using

By |2021-09-23T17:28:16+00:00March 31st, 2021|Blog|

Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.

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How TeamLogic IT Adapted Their Franchisee Support Model to Achieve Significant Network Sales

By |2021-05-26T13:06:18+00:00February 17th, 2021|Blog|

As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.

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How Payroll Vault Measures Success Using Franchisee Satisfaction

By |2021-05-26T13:06:18+00:00February 11th, 2021|Blog|

In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.

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Attn: Smart CEOs

By |2022-05-23T12:10:27+00:00February 10th, 2021|Blog|

The pandemic disrupted many businesses - some struggled to survive while others were able to drive innovation. So where does that leave franchise CEOs who are committed to the health of their system? Implementing these three strategies with a critical focus on people is crucial for success.

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Boosting Franchisee Soft Skills to Get Hard Results

By |2021-02-05T17:48:01+00:00February 5th, 2021|Blog|

Getting franchisees to their "point of clarity" can turn around underperforming franchisees and drive greater system performance overall. Scott Greenberg, author of The Wealthy Franchisee, shares how to get franchisees into the right mindset to boost performance, increase satisfaction and grow your brand.

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7 Simple Ways to Build Employee Engagement

By |2022-02-08T19:42:52+00:00January 22nd, 2021|Blog|

FBR's employee engagement research has shown that a quarter of all franchise employees (25%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.

Why Your Franchisees Will Love a Survey, and You Will Too

By |2021-05-04T15:33:23+00:00January 22nd, 2021|Blog|

In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.

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Lessons from Peloton for Franchising

By |2021-01-21T14:23:53+00:00January 21st, 2021|Blog|

Peloton’s “Together we go far” slogan encapsulates a culture and strategic growth that most franchise systems (and all businesses) strive for. Community isn’t something you can force to happen, but Peloton seems to have fostered something special, and a lot of that could be applied to our own organizations. 

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5 Roadblocks to Employee Engagement

By |2022-02-09T15:32:40+00:00January 20th, 2021|Blog|

Employee engagement is important to the success (or survival) of an organization, and while it’s become increasingly hard to foster engagement when some (or all) of your team is remote, it’s also more important than ever in helping to retain your top talent.

The Grinches In Your Franchise System

By |2021-05-26T16:41:19+00:00December 15th, 2020|Blog|

The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.

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Franchise Buyers Increasingly Care About Franchisee Satisfaction

By |2021-09-24T16:10:01+00:00December 9th, 2020|Blog|

All franchise buyers do varying degrees of due diligence before investing in a brand. The difference is that today more and more prospective franchisees are looking at franchisee satisfaction data in addition to financial benefits, lifestyle, and the training and support they’ll receive. See what current franchisees have to say about franchisee satisfaction as a key factor in choosing a franchise.

3 Reasons You Should Attend the 2020 MOD Conference

By |2021-05-26T17:08:26+00:00September 15th, 2020|Blog|

Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.

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Franchise Culture in 2020 Is Different – Like Everything Else

By |2021-12-17T18:19:45+00:00August 27th, 2020|Blog|

While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started

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6 Ways to Attract More Multi-Unit Franchisees and Close the Deal

By |2021-05-26T16:24:50+00:00June 26th, 2020|Blog|

What’s always been common practice in food franchising—requiring franchisees to commit to opening multiple units as part of their franchise agreement—is now becoming common outside of food. But attracting multi-unit franchisees and keeping them happy isn’t as easy as just changing your franchise agreement. Here are six tips for attracting multi-unit franchisees and ensuring your system is set up for success.

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How to Get Peer Groups Back on Track

By |2021-05-26T16:46:51+00:00June 11th, 2020|Blog|

Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.

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Cultivate a Data-Driven Organization from the Top Down

By |2021-09-30T17:10:34+00:00June 5th, 2020|Blog|

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

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10 Myths About Franchisee Surveys Debunked

By |2021-07-23T15:20:25+00:00June 3rd, 2020|Blog|

Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.

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Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis

By |2021-01-07T19:19:17+00:00May 30th, 2020|Blog|

Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.

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The ROI of Franchisee Satisfaction Surveys

By |2021-05-26T18:09:33+00:00May 28th, 2020|Blog|

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

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How to Work with Independent Franchisee Associations

By |2021-05-26T18:12:32+00:00May 14th, 2020|Blog|

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.