Customer Satisfaction

Turn every customer into your best customer.

YOU’RE LOSING CUSTOMERS YOU PROBABLY DON’T EVEN KNOW ABOUT

The first step in building brand loyalty is providing great service to customers. But studies have shown that more than half of the customers who are dissatisfied with a business’ service never complain; instead, they simply look for another business that will meet their needs.

Go from “meh” to “wow!”. Share My Feedback is a simple, low-cost way to identify at-risk customers and the first step in building brand loyalty is providing great service to customers.

“A small 5% improvement in customer retention can increase profits by as much as 95%.”

– Source: Bain & Company

“A small 5% improvement in customer retention can increase profits by as much as 95%.”

– Source: Bain & Company

KEEP THEM COMING BACK

Why is surveying customers at the local unit level so important to your bottom line? According to Bain & Company, “A small 5% improvement in customer retention can increase profits by as much as 95%.”

Share My Feedback makes tracking customer satisfaction easy:

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Paul Pickett Testimonial Profile Wild Birds Unlimited

“The FBR survey provides us with detailed metrics that enable us to see how well we are doing. We don’t do the free FBR survey because it doesn’t give us the breadth of information that the custom one does. If we just wanted to be an OK franchise, maybe we would. We, however, want to be a great franchise.”

Paul Pickett, Chief Development Officer, Wild Birds Unlimited
Paul Pickett Testimonial Profile Wild Birds Unlimited

“The FBR survey provides us with detailed metrics that enable us to see how well we are doing. We don’t do the free FBR survey because it doesn’t give us the breadth of information that the custom one does. If we just wanted to be an OK franchise, maybe we would. We, however, want to be a great franchise.”

Paul Pickett, Chief Development Officer, Wild Birds Unlimited