Customer Satisfaction Surveys

What would business be like if every customer was your best customer?

YOU’RE LOSING CUSTOMERS YOU PROBABLY DON’T EVEN KNOW ABOUT

The first step in building brand loyalty is providing great service to customers. But studies have shown that more than half of the customers who are dissatisfied with a business’ service never complain; instead, they simply look for another business that will meet their needs.

Go from “meh” to “wow!”. Share My Feedback is a simple, low-cost way to identify at-risk customers and the first step in building brand loyalty is providing great service to customers.

Request Your Free Demo

Plus, we’ll review our standard survey questions, walk you through the FBR platform, and explain the FBR process.

WHY CHOOSE FBR FOR YOUR

CUSTOMER SATISFACTION SURVEY

Why is surveying customers at the local unit level so important to your bottom line? According to Bain & Company, “A small 5% improvement in customer retention can increase profits by as much as 95%.” Share My Feedback makes tracking customer satisfaction easy:
Targeted Data

Understand the attitudes of your customers at the local unit level.

Nurture Customer Relationships

Make data-driven decisions that increase customer loyalty and referrals.

Efficiently Identify Opportunities

Convert at-risk customers into brand champions by quickly diagnosing your most urgent issues.

Insights That Lead To Ideas

Use customer survey data to identify opportunities for upselling and cross-selling your products and services.

THE PROCESS

How the FBR Customer Satisfaction Survey Works
Launch Your Survey

Surveys can be launched within 48 hours and we’ll partner with you to craft custom questions to gather feedback in areas unique to your system.

Get Real-Time Data

FBR collects data and generates custom reports within three weeks. Use the interactive reporting platform to see real-time results as they come in and uncover trends and insights.

Apply Insights

Celebrate what’s working and make system-wide improvements to boost performance at the individual unit level. We partner with you to ensure you understand your data and steps you can take to use it.

Ongoing Feedback

Make sure you always have the most up-to-date data. Schedule ongoing survey work to monitor the overall health of your system and check in on specific areas of improvement, new initiatives, and more.

THE FBR ANALYTICS PLATFORM

Don’t Just See Your Results. Use Them.

An easy-to-use interactive analytics platform

Gain real-time access to the insights you need to make decisions that drive performance. The Franchise Business Review platform gives you a faster, simpler way to identify what’s working and what needs attention.

The cloud-based analytics tool lets you:

  • Easily filter data to pinpoint areas where your system is thriving and where you need to take action.
  • Compare your brand to your industry peers or all of franchising.
  • Create custom reports in seconds.
  • Visually identify strengths and weaknesses using heatmaps.

WONDERING HOW FRANCHISE BUSINESS REVIEW HAS HELPED OTHER FRANCHISORS?

A group of voracious learners and problem-solvers, he Franchise Business Review team is constantly compiling insights, sharing success stories from franchisors, and drafting resources meant to help your brand improve. Visit our Resource Center and explore a wealth of useful tools just waiting for your attention.

“We were trying to find a third party who could honestly tell us how we’re doing and after working with the FBR team, we realized quickly that the value we received had far exceeded our expectations. There is nary a better value proposition in franchising than the FBR surveys.

Kris Stuart

Co-Founder & COO of Bloomin’ Blinds