Franchise Business Review: The leading independent market research firm specializing in benchmarking franchisee satisfaction.
Two Way Communication During the COVID-19 Crisis
Making Sure Franchisees and Employees Are Heard
During this uncertain time, it’s critical to check in with your system and show your support.
Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.Read more
In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.Read more
Do you have a franchisee in your system who is an exceptional example of achieving success within your franchise model? Someone who is a leader, brand ambassador, and mentor – in other words, a total rock star! We want to know about it! Nominate a franchisee who’s rockin’ your franchise! Deadline: May 15Submit a Nomination
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Melanie Bergeron, Chair, Two Men and a Truck
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