Franchise Business Review: The leading independent market research firm specializing in benchmarking franchisee satisfaction.
15-Minute Crash Course
Watch as FBR CEO Eric Stites and President Michelle Rowan explain how to use satisfaction data to drive growth and build a system in which everyone wins. One focused for development & marketing team, the other for your operations folks.
What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.Read more
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.Read more
What's going on
Melanie Bergeron, Chair, Two Men and a Truck
“It is irresponsible of a franchisor not to have their franchisees evaluate them. If we didn’t use Franchise Business Review, our core purpose and mission would all be fluff.”