• 7 Danger Zones to Franchise Performance Presentation

7 Danger Zones of Franchise Performance

By |2024-02-20T16:44:08+00:00February 14th, 2024|Resources, Webinars|

Each year, Franchise Business Review surveys thousands of franchise owners to benchmark satisfaction in the areas most critical to franchise performance. This year’s data revealed seven surprising “danger zones” that negatively impact system success.

  • Two Men and a Truck Franchise Owner

4 Ways to Re-Engage Senior Franchisees

By |2023-11-08T16:32:14+00:00October 24th, 2023|Blog|

It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.

  • Franchisee Onboarding

The Case for Consistency

By |2023-11-01T14:27:31+00:00October 11th, 2023|Blog|

Consistency is the key to success in various aspects of life and business, and the onboarding process for new franchisees is no exception. Learn how to integrate new franchisees into your brand while maintaining a consistent onboarding process.

  • Avoiding feedback with head in the sand

Why Do Some Brands Avoid Franchisee Surveys?

By |2023-09-29T16:17:32+00:00September 7th, 2023|Blog|

One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.

  • Franchise+peer+group+members

How to Get Peer Groups Back on Track

By |2023-03-16T18:34:50+00:00June 11th, 2022|Blog|

Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.

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FranchiseU! Podcast

By |2022-05-25T12:57:40+00:00May 25th, 2022|FBR In the News|

Kathy Gosser, Director of YUM! Center for Global Franchise Excellence, Management & Entrepreneurship, talks to FBR's Michelle Rowan in an episode of FranchiseU! about why feedback from franchisees is a gift and the power of transparency in validation.

  • Business people shaking hands

How to Work with Independent Franchisee Associations

By |2023-03-16T18:30:21+00:00May 14th, 2022|Blog|

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.

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5 Signs of a Successful Franchise Advisory Council

By |2023-03-21T20:36:19+00:00May 13th, 2022|Blog|

In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.

Moving from Data-Driven to Insight-Driven: Uncovering the Gold in Your Data Mine

By |2024-03-21T14:39:12+00:00December 13th, 2021|Blog|

The ultimate goal of surveying your franchisees is to gain objective insights into how to improve operational performance to get better results. In order to do that you need to pull out the gold hidden inside! These 10 ideas for digging into your data will help you understand what drives your franchisees’ behaviors and beliefs, and apply metrics to improving franchisee relations.

  • Franchisee support

The Future of Franchise Field Support

By |2021-08-31T18:52:12+00:00August 23rd, 2021|Blog|

After more than a year of remote work, operations teams found alternative ways to support their franchisees. Now, as we return to in-person visits, franchise ops teams are tasked with deciding what support changes are worth keeping and how they can continue to find new ways to increase value to their franchisee network. 

  • Franchise Advisory Council (FAC) Workbook

Building a Franchise Advisory Council That Gets Results

By |2021-07-15T19:22:23+00:00July 15th, 2021|Resources, Tools and Templates|

Franchise Advisory Councils are a critical business and relationship-building tool: They build franchisee loyalty and trust, increase support and buy-in to corporate initiatives, create better programs, and minimize resistance to change. This workbook is for franchisors who are considering creating an (FAC) but aren’t sure where or how to start.

  • Franchise operations leader up at night

The 3 Things Keeping Franchise Operations Leaders Up at Night

By |2023-03-16T18:37:19+00:00June 30th, 2021|Blog|

Franchise operations leaders are facing new and different challenges as we emerge from the pandemic. It's no surprise that labor issues top the list for many, but that's not the only one. FBR held a recent roundtable event where operations execs shared some of the things that keep them up at night - and what they're doing about them.

Top 3 Secrets to Innovative Franchise Social Media

By |2023-03-16T15:08:34+00:00May 22nd, 2021|Blog|

Creating an impactful social presence is very often tucked into the “nice to have” category, when in actuality, it should be a must for any franchise that wants to grow. Learn how to instantly improve your outcomes by implementing these three easy, innovative social media strategies.

  • franchise investment

5 Ways to Protect Your Franchise Investment

By |2023-04-03T17:56:45+00:00April 21st, 2021|Blog|

Franchisee satisfaction is a primary leading indicator of current system health and a predictor of future performance and long-term system growth. If the brand you’re investing in doesn’t provide you with recent, detailed, third-party research on their franchisees’ satisfaction, it could be a red flag.

  • binoculars representing transparency in franchising practices

Franchisee Vision Plans: The Most Effective Tool You’re NOT Using

By |2021-09-23T17:28:16+00:00March 31st, 2021|Blog|

Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.

  • The rollercoaster of franchise business ownership

Boosting Franchisee Soft Skills to Get Hard Results

By |2021-02-05T17:48:01+00:00February 5th, 2021|Blog|

Getting franchisees to their "point of clarity" can turn around underperforming franchisees and drive greater system performance overall. Scott Greenberg, author of The Wealthy Franchisee, shares how to get franchisees into the right mindset to boost performance, increase satisfaction and grow your brand.

Why Your Franchisees Will Love a Survey, and You Will Too

By |2023-09-26T17:22:08+00:00January 22nd, 2021|Blog|

In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.

  • customer satisfaction surveys

Franchise Buyers Increasingly Care About Franchisee Satisfaction

By |2021-09-24T16:10:01+00:00December 9th, 2020|Blog|

All franchise buyers do varying degrees of due diligence before investing in a brand. The difference is that today more and more prospective franchisees are looking at franchisee satisfaction data in addition to financial benefits, lifestyle, and the training and support they’ll receive. See what current franchisees have to say about franchisee satisfaction as a key factor in choosing a franchise.

3 Reasons You Should Attend the 2020 MOD Conference

By |2021-05-26T17:08:26+00:00September 15th, 2020|Blog|

Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.

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Cultivate a Data-Driven Organization from the Top Down

By |2024-06-13T16:39:42+00:00June 5th, 2020|Blog|

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

  • green light pointing to facts

10 Myths About Franchisee Surveys Debunked

By |2021-07-23T15:20:25+00:00June 3rd, 2020|Blog|

Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.

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The ROI of Franchisee Satisfaction Surveys

By |2021-05-26T18:09:33+00:00May 28th, 2020|Blog|

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

Smart Ideas Project 2020: The Path Forward from COVID-19

By |2023-03-20T14:56:34+00:00May 8th, 2020|Blog|

Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.

  • Franchise+Peer+Group+Meeting

How to Implement Franchise Peer Performance Groups

By |2023-03-21T20:34:44+00:00April 30th, 2020|Blog|

Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.

  • content+marketing

COVID-19 Franchise Resources

By |2021-05-26T18:32:43+00:00March 27th, 2020|Blog|

Within days of COVID-19 becoming a health and economic crisis, numerous organizations and companies made resources available to provide assistance and forums to connect us and guide us through this. To make them easier to access, we’ve compiled a list of the COVID-19 franchise resources we’ve come across. The list is not exhaustive and we are updating as more resources become available.

  • Shoes Arrow

Disrupting the Lifecycle

By |2021-05-26T18:54:53+00:00February 18th, 2020|Resources, Webinars|

Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.

  • Franchise Update Leadership & Development Conference Main Stage

Creating a Culture of Growth

By |2021-05-26T19:27:43+00:00October 24th, 2019|Blog|

Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.

What’s Keeping Franchise Operations Up at Night?

By |2021-05-27T16:49:00+00:00October 2nd, 2019|Blog|

What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.

  • Checkmark

Franchise Report Card

By |2021-05-26T19:35:53+00:00September 25th, 2019|Resources, Tools and Templates|

Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.

  • Meet+franchisees+where+they+are+in+the+franchisee+lifecycle

Coaching for the Franchisee Lifecycle: Meeting Your Franchisees Where They Are

By |2023-03-16T20:08:24+00:00September 3rd, 2019|Blog|

One of the biggest challenges of the franchisee lifecycle is keeping tenured franchisees engaged. Join us at the IFA's Franchise Operations Conference this fall to learn how successful franchisors are using franchisee satisfaction data to make continuous improvements to their training and support to break franchisees out of their performance plateaus.

  • Using+Franchise+Audit+Questions+to+Support+Franchisee

357 Audit Questions to Turn Your Compliance Check into a Support Tool

By |2021-05-26T19:53:41+00:00July 30th, 2019|Blog|

Do your franchisees feel supported during compliance checks? Most franchisors will say “no”. But it doesn't have to be that way! FranchiseBlast has collected 357 franchise audit questions from top franchisors to help you "audit your audit" and elevate the compliance check from an exercise in “catching” franchisees doing something wrong, to “coaching” them to make the business be its best.