Research & Insights

Going with your gut doesn’t cut it in today’s data-driven business environment. And franchisee satisfaction is no exception. Our franchisee satisfaction surveys measure satisfaction and engagement and provide you with detailed, objective data on the health of your franchise system.

• Interactive online analytics
• Industry benchmarking
• Detailed franchisee feedback
• Actionable insights to drive performance

Find out what your employees are really thinking! Our employee engagement surveys are designed to provide you with insights on how to motivate employees, improve or maintain company culture, and recruit and retain top talent – at the corporate office, corporate-owned franchise locations, or individual owner’s locations.

• Actionable employee experience data
• Franchise sector benchmarks
• Training and onboarding feedback
• Intel to shape organizational culture

Studies show that more than half of the customers who are dissatisfied with a business’ service never complain; instead, they simply look for another business that will meet their needs. Keep customers coming back with customer satisfaction surveys.

• Simple, low-cost solution
• Real-time, continuous feedback
• Unit-level reporting and comparison
• Customer loyalty alerts

Candidate experience surveys identify disconnects in your development process with short, targeted questions designed to uncover the real reasons candidates decide not to join your system (and even help you revive some of those leads you thought were dead.)

• Candidate non-buyer surveys
• Sales team audits
• Validation “mystery shopping”