Powerful Data-Driven Insights
FBR’S INTERACTIVE REPORTING PLATFORM
Franchise Business Review provides both interactive, real-time performance analysis to help your entire team get the most out of your survey results and franchisees’ feedback.
Our surveys and easy-to-use cloud-based analytics tool allow you to:
- Get real-time access to your franchisee data and feedback.
- Quickly identify the areas where your system is thriving and where you need to take action.
- Compare and benchmark your brand against your specific industry or against all of franchising.
- Create custom reports in seconds
- Invite candidates to see how your franchisees validate before sharing your FDD.
EASY-TO-USE. ACTIONABLE INSIGHTS.
In just 10 minutes, we’ll show you how to easily see:
- Where your system ranks compared to 1,200+ other franchises
- The five highest and lowest rated areas by your franchisees
- Actual comments from franchisees on your performance
And that’s just the beginning. Request a free demo to get a look under the hood and see how your survey data can drive performance across your operations, development, and marketing teams – and how you can qualify for FBR’s Top Franchise Awards.
“It’s been information that has been so helpful for us to see the trends, to see how things are changing, and to know what we need to do better to respond to them.”
David Ritterling, Vice President, Visiting AngelsCREATE CUSTOM REPORTS IN SECONDS
We can show you how to slice and dice your data in real time to get the business intel your team needs to make agile decisions that drive franchise performance and accelerate growth.
Interactive Dashboard
Isolated Survey Question Results
Brand Scorecard
SHAREABLE SATISFACTION REPORTS
Not everyone is a data geek. We get it. That’s why we also provide your team with a detailed satisfaction report that captures your satisfaction survey details, benchmarking, key trends, and open-text comments in a clear, easy-to-read format that can be shared with your entire team.
The report includes:
- A complete breakdown of each question, response rates, and benchmark comparison to our Franchisee Satisfaction Index (FSI) from all other franchise companies in our research
- Individual scorecards for each franchisee
- Scorecard of your highest and lowest rated areas of the survey
- Trend information to track satisfaction over time and identify shifts (for brands that have surveyed multiple years)
- Open-text comments from franchisees, broken out by question and name (when provided)
A POWERFUL DEVELOPMENT TOOL
Sharing your satisfaction data with franchisee candidates can be a powerful sales and marketing tool for your development team if you have above average satisfaction. FBR’s Validation Program elevates your brand visibility on our site by allowing candidates to download a Satisfaction Summary Report of your survey data.
Candidates can download the report directly from a landing page on our site that highlights your highest rated areas of the survey, franchisee testimonials, available markets, and more.
CAPTURE AND ACT ON THE FRANCHISEE EXPERIENCE
The process is simple. Here’s how it works:
CAPTURE AND ACT ON THE FRANCHISEE EXPERIENCE
The process is simple. Here’s how it works:
“The most valuable piece of our partnership with FBR is having a professional third-party organization survey our franchisees for feedback. It gives us valuable feedback from our franchisees, but it also helps us compare ourselves to our peers.”
“The most valuable piece of our partnership with FBR is having a professional third-party organization survey our franchisees for feedback. It gives us valuable feedback from our franchisees, but it also helps us compare ourselves to our peers.”