Download this free eBook to learn why employee engagement matters, how to measure and benchmark your team's engagement, and how to recruit & retain top franchise employees.
Making the Grade: How The Learning Experience Increased Customer Satisfaction by 42% During the Pandemic
Learn how The Learning Experience franchise system measures feedback from customers and how they were able to increase customer satisfaction dramatically during the pandemic despite the formidable challenges facing the education and child services sectors.
This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.
CASE STUDY: Learn how Any Lab Test Now implemented FBR's survey to increase response rates and, in turn, used the data to improve communication and franchisee engagement.
Being named a 2021 Top Franchise is an objective, third-party endorsement of the franchise brands that have stepped up to provide EXCEPTIONAL support and leadership during the crises this year. Watch now to see what it means to be an FBR Franchisee Satisfaction Award Winner.
Download key takeaways from the session, Enforcing Compliance with System Standards While Maintaining Franchise Relations, at the IFA's Emerging Franchisors Virtual Conference.
As the franchising environment changes, now, more than ever, it's important to help franchisees create effective franchise business plans. This eBook equips you with everything you need to get started and provide proactive support.
Learn how 360clean was able to reduce the average deal length by two-to-four weeks using FBR’s lead generation and validation programs, and close five deals in five months during the pandemic.
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.
In these live case studies, learn how forward-thinking brands are using operational innovation as a differentiator to bring in more candidates, award more franchises, and ultimately, drive unit-level profitability.
Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.
Leaders from five of the most experienced operations companies in franchising share the biggest operations pitfalls franchisors encounter - and what you can do about it to accelerate franchise growth.
FranNet hosts Franchise Business Review to help franchisors understand why franchisee satisfaction is a critical element of their validation and growth strategy. Hear from leading franchisors who are using franchisee satisfaction data to speed up the validation process and help brokers close more deals, faster.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Content marketing is a must for so many reasons - brand awareness, thought leadership, customer engagement, and of course, SEO. But without thoughtful advance planning, it can be challenging to keep all the moving parts of your content strategy on track. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.
Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
Read this case study to see the creative approach the TWO MEN AND A TRUCK development team took to differentiate the brand, attract quality candidates, and accelerate the sales process.
Want to learn how some of the most successful companies in franchising achieving top performance? Watch these free franchise crash courses for practical tips and real-life examples you can easily implement in your own system.
Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.
Are you looking for inspiration on your field audit questions? Download FranchiseBlast's "357 franchise field audit questions" now including Customer Service, Marketing, Food Safety and Quality, Cleanliness and Management.
Franchise Business Review compiled survey feedback collected over 18 months from 8.,800 female franchisees representing 266 franchise brands. 88% of female franchisees say they enjoy operating their business. Learn what the data shows about flexibility, financial expectations, income, and more.
This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.
If you’re ready to start using franchisee satisfaction data to guide your business objectives, but still need buy-in from other leaders in your organization, we’ve outlined some key points to help you start a conversation with them and make a case for investing in franchisee satisfaction.
Franchise Business Review compiled survey feedback collected over 18 months from 5,723 female franchisees representing 240 franchise brands. Overall, female franchisees overall say their work/life is balanced or very balanced.
We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.
Councils, Committees, and Advocates: Best Practices for Leveraging Franchisee Input and Rolling Out Changes
A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected -- and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.
We've often discussed the importance of collecting and analyzing unit-level data to help franchisees improve their profitability and grow their bottom line. This time, we focus specifically on WHY it's important not just to collect the data, but to share it with the entire system. Our panelists discuss what they share, how they overcome franchisee pushback, and what benefits they've seen by making this data available system-wide.
If every franchise brand had a fully integrated, customized, easy to use, modular, cost-effective technology platform for their franchisees, operations would run very smoothly. Unfortunately, the perfect tech options seem too expensive for the brands that need them most and the questions involved with moving from one platform to another can quickly halt a much-needed upgrade. In this webinar, we speak with panelists who can clarify how to make the choice in platforms, when to make the investment, and the most seamless ways to roll out a new system.
Franchisees are motivated by the potential to realize their dreams. Unfortunately, it can become very easy to lose sight of the long-term goals while dealing with the short-term challenges within the business. Working with franchisees to put their vision in writing can help them to stick to it and track their own progress, and helps YOU to make sure their vision stays aligned with the brand's so that both parties are working toward common goals.
You’ve nurtured ideal franchisees all the way through the sales pipeline; now all that’s left is to sign on the dotted line. This webinar will take you through practical strategies for closing franchise deals, including using discovery days and shadow programs, why you should reveal the good AND the bad to candidates, tools (checklists, templates, FAQs) to speed up validation, and how to deal with candidates who sabotage the validation process.
Today 55% of the franchise industry is controlled by multi-unit unit operators. But landing a multi-unit operator can sometimes feel like reeling in a whale. This webinar will help you better understand what sophisticated multi-unit candidates look for when seeking a brand and how they evaluate it. You’ll learn tips and techniques for adapting your development process to multi-unit candidates and how to make your brand more attractive to the lenders that finance them.
Everyone wants more leads, but increasing the number of leads coming in doesn’t do you any good unless they’re quality leads. Listen to franchise development experts share their experience about what works best, tactics for marketing your brand to candidates, how to get more referrals, and how to convert more leads by being transparent throughout the sales process.
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the burning question, “How much money can I expect to make?” FBR's President & COO Michelle Rowan shares three need-to-know tips to make your Item 19 accurate and engaging.
Looking at franchisee satisfaction data spanning a recent 18-month period, franchisees of Emerging brands showed a more positive sentiment in several key areas compared to all franchise owners Franchise Business Review surveyed.
Franchise Business Review's data shows that brands with high franchisee satisfaction drastically outperform brands with low satisfaction on every key performance metric. This graphic illustrates the gap between brands in the top quartile of satisfaction and brands in the bottom quartile in annual unit growth, royalty revenue, franchisee turnover, and franchisee income.
Discovery days are an integral part of every brand’s development process. FBR's President & COO Michelle Rowan shares shares the top five creative ideas shared by leaders from: Smoothie King, Mathnasium, College Hunks Hauling Junk, Right at Home, and InXpress in FBR's Development Webinar Series.
Using the data Franchise Business Review has collected from over 1,100 franchise brands, we've identified four warning signs that indicate that your franchisees are unhappy or disengaged - which means your system is at risk. FBR's Michael Kupfer talks about what you need to watch out for.
The most successful CEOs lead by taking cues from what their franchisees are saying. Learn the three things that ALL CEOs should be doing if they truly care about the health and wealth of their system.
Nobody likes to waste money, but time and again, we see franchisors making simple mistakes that are costing them. In under three minutes, FBR's President & COO Michelle Rowan shares three ways you could be losing money - without even knowing it. Watch now to find out if your system is at risk and learn how to fix it.
Attracting multi-unit franchisees isn’t as simple as just saying you want them. Michelle Rowan, President & COO of Franchise Business Review shares four ways our most successful clients are bringing more multi-unit owners into their system.
Franchisee satisfaction can have a direct impact on your bottom line - but it doesn’t have to cost you a lot. FBR's President and COO, Michelle Rowan, shares five easy tips that don't require a budget to help you boost the growth of your franchise system.
TWO MEN AND A TRUCK views recruiting franchisees from within as an extension of its core purpose, which is to move people forward. President Randy Shacka shares his best practices for growing and building the brand through its corporate staff and employees of existing franchisees.
Marco’s Pizza opened 113 stores in 2015, with revenue growth of 23.5% over the previous year. Bryon Stephens, President and Chief Operating Officer of Marco’s Pizza, believes keeping the brand current and involved in the community, while providing franchisees with extensive support, has helped achieve this growth. He shared some of the successful approaches Marco’s Pizza has taken.
Franchisors from three leading brands share how they have successfully incorporated video into their communications with franchisees to boost participation in their annual franchisee satisfaction surveys to help boost survey participation rates to over 70%.
Learn how the Golden Corral franchise system more than doubled its franchisee satisfaction survey participation – and lived up to its commitment to giving its operators a voice – by partnering with Franchise Business Review.
Chris Willems, a TWO MEN AND A TRUCK franchise owner, shares how Franchise Business Review’s research played a major role in his due diligence process and ultimately led him to select TWO MEN AND A TRUCK from the 10 brands he was considering.
Dave Mattson, CEO of Sandler Training, explains why Sandler surveys with Franchise Business Review and the value they extract from their survey data. He shares his thoughts on why franchisees find it valuable as well as how Sandler uses their feedback to make continuous improvements and grow the brand.
Is your current lead strategy getting you a million first dates, but no commitment? Do your leads seem great online but turn out to be duds? Are they putting out the vibe that they’re interested but never return your calls? Take our two-minute quiz to find out if your lead strategies are getting you to the final commitment ceremony or you’re losing out on great relationships.
Producing content is easy. Producing GOOD content is a lot harder - especially if you have limited resources. In this five-minute video, FBR’s franchise marketing guru, Michael Kupfer, shares three easy tips for leveraging franchisee satisfaction data to produce GREAT content - and speed up the buying cycle.
Franchise candidates today expect transparency. They want access to data early on when researching franchise opportunities. In under five minutes, FBR President & COO Michelle Rowan shares TWO tips for leveraging franchisee satisfaction data online to give candidates the information they expect - AND speed up your development efforts.
It's no secret that franchise owners' performance plateaus over the years. So how do you keep them engaged? FBR's CEO, Eric Stites, shares the most common challenges facing franchisors and tips for re-engaging senior franchisees in this short 5-minute video.
Want to learn how to start building better relationships with your franchisees? In under five minutes, FBR President Michelle Rowan shares two things you can do RIGHT NOW to build trust and start winning over your franchisees.
Franchise Business Review asked the franchise industry to nominate the women leading the way in franchising through exceptional leadership, knowledge, and creativity. This special report highlights some of the nominations we received, along with franchisee satisfaction data around women franchisees, resources, and advice from franchisors on building a more profitable system.
This infographic captures data from Franchise Business Review’s franchisee satisfaction research on the top 50 multi-unit franchises for 2017. The research is based on surveys of 9,125 multi-unit franchisees representing 317 franchise brands.
Whether the thought of analyzing data fills you with dread, or you just don’t know where to start, this 30-minute webinar will help even the most data-phobic franchisor understand how to use your data to drive your strategic efforts and start outperforming your competitors.
If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.
Have questions about franchisee satisfaction or how to measure it? Watch these short videos to get answers to the most frequently asked questions about Franchise Business Review’s research.
This 30-minute webinar will show you how to turn poor franchisee satisfaction into an opportunity to positively impact your bottom line and get franchisees excited about their future with the brand.
There is an art to properly running a Franchise Advisory Council. Download this whitepaper from Ingage Consulting to learn how you can maximize the effectiveness of your council.
This whitepaper from Ingage Consulting outlines best practices for maximizing franchisee surveys to develop and nurture a highly engaged franchisee organization.
Do you really know how your franchisees are feeling… or saying to your franchise candidates? Take this two-minute quiz to find out if your franchisees really love the brand or if you’ve still got some work to do.
Closing deals with prospective franchisees doesn’t have to take up valuable time and resources. In this 30-minute webinar, learn five tips for closing deals more easily and efficiently.
In this special report, franchisors share their development challenges and how they’ve addressed them to improve performance. In addition, it features practical advice and tools to help you attract better candidates and close more deals with the right franchisees.
This three-step guide is a must-read for any franchisor that wants to increase franchisee satisfaction and improve performance across your system.
Make sure you’re getting the most for your research investment. Ask research firms the right questions and compare them equally to find the best one for your franchise system. This handy checklist will help you track the services offered.
This industry primer was created to introduce newcomers to the world of franchising, with tips and pointers to help get up to speed quickly on everything franchising.
Learn five key strategies to effectively use your survey results to strengthen personal connections with your franchisees, build a culture of transparency, and get franchisees excited about their future with the brand.
Learn how one pizza franchise brand turbocharged franchise development and achieved a 14-times higher lead-to-sale conversion rate by partnering with Boefly.
Download Franchise Business Review’s Whitepaper, Top 10 Roadblocks Standing in the Way of Franchisee Satisfaction and learn how to identify and overcome the most common obstacles to building a franchise system full of satisfied, growth-minded franchise owners.
FBR Insights, Issue No. 1, Spring 2016 We asked franchisors across North America to share the innovative ways they’re moving the needle on franchise performance. Our goal was simple: to gather the collective brainpower across top franchise brands and share as many smart ideas as possible on ways to improve business performance. The results are compiled here in the 2016 Smart Ideas project, the first in our series of reports for exclusively for franchise professionals.