Top Quartile Performance 2018
Published April 2, 2018

The Link Between Franchisee Satisfaction and Performance

Franchise Business Review’s data shows that brands with high franchisee satisfaction drastically outperform brands with low satisfaction on every key performance metric. This graphic illustrates the gap between brands in the top quartile of satisfaction and  brands in the bottom quartile in annual unit growth, royalty revenue, franchisee turnover, and franchisee income.

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