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      The Importance of Franchisee Satisfaction

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      ohDEER case study

      How ohDEER Franchise Improved Owner Communication & Engagement by 34%

  • FBR SUMMIT
  • Aqua-Tots Franchise Case Study

How Aqua-Tots Franchise Launched an App That Improved Their Tech Score by 61%

By Ali Forman|2025-06-04T17:03:10+00:00June 4th, 2025|Case Studies, Resources|

The Aqua-Tots Franchise launched a customer-facing app that improved their FSI tech score by 61% in only 2 years — here’s how they did it.

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  • The Learning Experience Case Study

How the Learning Experience Used 3 FBR Surveys to Create a New Company Metric

By Ali Forman|2025-06-03T12:24:45+00:00June 3rd, 2025|Case Studies, Resources|

Find out how The Learning Experience used an employee, franchisee, and customer survey to create a company ‘Happiness Index’ to improve their brand.

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  • Payroll Vault Franchise Case Study

Improve Employee Feelings Around Work by 17% – Here’s How Payroll Vault Did It

By Ali Forman|2025-06-02T17:39:27+00:00May 27th, 2025|Case Studies, Resources|

Payroll Vault had an impressive rise in their 2025 Employee Satisfaction results with the FBR surveys – here’s how they did it.

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  • Culver's Case Study

Using FBR Survey Data for Annual Business Planning: How Culver’s Franchise Does It

By Ali Forman|2025-06-05T15:19:30+00:00February 7th, 2025|Case Studies, Resources|

Learn how the Culver’s franchise system uses the franchisee feedback for their annual business planning.

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  • 360clean case study

360clean Franchise Closes 3x More Franchise Leads from FBR Lead Gen Program

By Ali Forman|2025-02-07T14:02:03+00:00February 7th, 2025|Case Studies, Resources|

The 360clean franchise closes 3x more leads from FBR than any other online lead source — here’s why.

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  • Spoiled Rotten Photography Case Study

Spoiled Rotten Photography Uses FBR to Attract High-Quality Franchise Leads

By Ali Forman|2025-02-06T17:29:09+00:00February 6th, 2025|Case Studies, Resources|

See why Spoiled Rotten Photography named FBR as its most qualified lead source.

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  • Bloomin' Blinds case study

Bloomin’ Blinds Franchise Improves Training Through FBR Survey Results

By Ali Forman|2025-02-10T14:55:52+00:00February 6th, 2025|Case Studies, Resources|

Learn how the Bloomin’ Blinds franchise improved three key training and operations areas in their system using their FBR survey data.

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  • ohDEER case study

How ohDEER Franchise Improved Owner Communication & Engagement by 34%

By Ali Forman|2025-02-06T17:02:08+00:00January 30th, 2025|Case Studies, Resources|

Learn how ohDEER improved franchisee involvement by 46% and increased communication scores by 34% in one year.

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We Asked a Franchisee How He Chose a Franchise Brand: Here’s What He Said

By Ali Forman|2025-02-06T17:41:32+00:00July 14th, 2023|Case Studies, Resources|

Franchise Business Review interviewed Chris Willems, who invested in a Two Men And A Truck franchise. Chris shares how Franchise Business Review’s research played a major role in his due diligence process and ultimately led him to select Two Men And A Truck from the 10 brands he was considering.

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Hot Dish Advertising: Employee Engagement Case Study

By Ali Forman|2025-05-15T18:02:34+00:00March 28th, 2023|Case Studies, Resources|

Learn how the leadership team at Hot Dish Advertising used FBR's employee survey data to increase employee commitment and accountability.

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Wild Birds Unlimited: Employee Engagement Case Study

By Ali Forman|2025-02-06T17:44:51+00:00March 16th, 2023|Case Studies, Resources|

How Wild Birds Unlimited used FBR’s employee engagement survey to improve communication and better align teams across the organization. 

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Massage Heights: Employee Engagement Case Study

By Ali Forman|2025-02-12T18:04:25+00:00February 9th, 2023|Case Studies, Resources|

Learn how the Massage Heights leadership team used FBR's employee engagement survey data to positively impact employee well-being and culture. 

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Making the Grade: How The Learning Experience Increased Customer Satisfaction by 42% During the Pandemic

By Ali Forman|2025-02-06T17:45:32+00:00March 29th, 2021|Case Studies, Resources|

Learn how The Learning Experience franchise system measures feedback from customers and how they were able to increase customer satisfaction dramatically during the pandemic despite the formidable challenges facing the education and child services sectors.

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TWO MEN AND A TRUCK: Making Moves that Delight Customers and Franchisees

By Ali Forman|2025-02-12T18:09:20+00:00January 15th, 2021|Case Studies, Resources|

CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.

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Any Lab Test Now: The Rx for Franchisee Engagement

By Ali Forman|2025-02-06T17:46:21+00:00January 13th, 2021|Case Studies, Resources|

CASE STUDY: Learn how Any Lab Test Now implemented FBR's survey to increase response rates and, in turn, used the data to improve communication and franchisee engagement.

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How 360clean Closed 5 Deals in 5 Months During the Pandemic

By Franchise Business Review|2025-02-06T17:47:17+00:00November 11th, 2020|Case Studies, Resources|

Learn how 360clean was able to reduce the average deal length by two-to-four weeks using FBR’s lead generation and validation programs, and close five deals in five months during the pandemic.

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TWO MEN AND A TRUCK: Thinking Outside the (Moving) Box

By Ali Forman|2025-02-06T17:50:48+00:00June 4th, 2019|Case Studies, Resources|

Read this case study to see the creative approach the TWO MEN AND A TRUCK development team took to differentiate the brand, attract quality candidates, and accelerate the sales process.

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How Sandler Training Ties Franchisee Feedback to Continuous Growth

By Ali Forman|2025-02-06T17:51:44+00:00September 19th, 2017|Case Studies, Resources|

Dave Mattson, CEO of Sandler Training, explains why Sandler surveys with Franchise Business Review, and shares his thoughts on why franchisees find it valuable as well as how Sandler uses their feedback to make continuous improvements and grow the brand.

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Case Study: Golden Corral’s Golden Ticket

By Ali Forman|2025-02-06T17:52:44+00:00July 12th, 2017|Case Studies, Resources|

Learn how the Golden Corral franchise system more than doubled its franchisee satisfaction survey participation - and lived up to its commitment to giving its operators a voice - by partnering with Franchise Business Review.

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Donatos’ Missing Piece of the Pie

By Ali Forman|2025-02-06T17:53:25+00:00October 27th, 2016|Case Studies, Resources|

Learn how Donatos partnered with Franchise Business Review to see how how they stacked up against their competitors and make a measurable impact on system performance.

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BEST PRACTICE: Recruiting Franchisees from Within Your Company

By Franchise Business Review|2025-02-06T17:57:01+00:00September 20th, 2016|Case Studies, Resources|

There are many advantages to recruiting franchisees from within your company. Randy Shacka, who began working at TWO MEN AND A TRUCK as an intern and is now its president, shares his thoughts about doing so.

Read More

About FBR

Franchise Business Review is the leading market research firm in the franchise sector specializing in franchisee satisfaction and employee engagement. Since 2005, we have helped more than 1,300 franchise brands drive better results. Let us put our insights to work for you.


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