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About Ali Forman

As the Marketing Director, Ali’s role is to educate franchise companies about and inspire them to participate in FBR’s research in order to grow and improve their brands. Ali lives in Maine with her husband and two sons.
  • TeamLogic IT Franchise Leadership Team

How TeamLogic IT Adapted Their Franchisee Support Model to Achieve Significant Network Sales

By |2021-04-07T12:41:59+00:00February 17th, 2021|Uncategorized|

As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.

  • Sean Manning and Payroll Vault team at ribbon cutting

How Payroll Vault Measures Success Using Franchisee Satisfaction

By |2021-04-07T12:43:39+00:00February 11th, 2021|Uncategorized|

In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.

  • Modern Restaurant Management Logo

5 Ways to Engage Franchisees and Drive Profitability During the Pandemic

By |2021-02-05T14:37:29+00:00February 5th, 2021|FBR In the News|

Driving engagement is historically challenging for most multi-location restaurant brands and COVID-19 has only exacerbated that challenge. But despite everything, there are still ways to engage franchisees in order to drive profitability. Here are five tactics that restaurant brands of all sizes — concepts like Tropical Smoothie Cafe, Firehouse Subs, Capriotti's Sandwich Shop, and others — are using to help franchisees be successful.

Franchise Business Review Names Nicole Dudley Director of Client Relations

By |2021-01-12T17:22:51+00:00January 13th, 2021|Press Releases|

Nicole Dudley, former Client Operations Manager, has been promoted to Director of Client Relations. In her newly expanded role, Nicole will continue to work to ensure clients’ research needs are met, as well as be responsible for helping to grow and oversee our customer service team and efforts, and support our clients and products as we grow.

  • FBR Franchisee Satisfaction Awards Video

What It Means to Be an FBR Award Winning Brand

By |2021-01-12T13:39:05+00:00January 12th, 2021|Resources, Videos|

Being named a 2021 Top Franchise is an objective, third-party endorsement of the franchise brands that have stepped up to provide EXCEPTIONAL support and leadership during the crises this year. Watch now to see what it means to be an FBR Franchisee Satisfaction Award Winner.

The Grinches In Your Franchise System

By |2020-12-15T17:13:57+00:00December 15th, 2020|Uncategorized|

The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.

  • Mother working from home on a laptop distressed while her two boys jump on the bed behind her

Franchisors: The Parents Are Not Okay

By |2020-11-10T15:01:17+00:00September 30th, 2020|Uncategorized|

Working parents are essentially juggling being the teacher, principal, custodian and lunch lady - in addition to their full-time jobs. Franchisors may not be able to alleviate the anxiety working parents are experiencing as the pandemic continues to wreak havoc on schedules and child care responsibilities, but here's what they can do to support them.

3 Reasons You Should Attend the 2020 MOD Conference

By |2020-11-10T19:58:22+00:00September 15th, 2020|Uncategorized|

Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.

Franchise Employee Culture in the New Normal

By |2020-11-12T15:59:55+00:00August 25th, 2020|Resources, Webinars|

As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.

  • Piggy bank with hourglass

The ROI of Franchisee Satisfaction Surveys

By |2020-05-28T14:31:12+00:00May 28th, 2020|Uncategorized|

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

The 50 Best Franchises for Starting a Second Career, Based on Independent Research from Franchise Business Review

By |2020-10-29T13:19:24+00:00April 21st, 2020|Press Releases|

Franchise Business Review has published its first annual list of the best franchise opportunities for second careers. Over 11,000 franchisees who transitioned to franchise ownership rated their satisfaction with owning their brand to determine the top 50 franchises for senior professionals and pre-retirees.

  • IFA Mentorship Program

Disrupting the Lifecycle

By |2020-11-11T18:17:31+00:00February 18th, 2020|Resources, Webinars|

Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.

  • 2021 Franchising Content Calendar Graphic

2021 Franchising Editorial Calendar

By |2020-12-08T18:41:59+00:00December 16th, 2019|Resources, Tools and Templates|

Content marketing is a must for so many reasons - brand awareness, thought leadership, customer engagement, and of course, SEO. But without thoughtful advance planning, it can be challenging to keep all the moving parts of your content strategy on track. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.

  • Wall Street Journal

Women Flock to Franchising

By |2020-11-10T19:54:06+00:00December 2nd, 2019|FBR In the News|

THe number of women in the franchise industry is soaring. As of May, women own or co-own 35% of the franchise outlets in the U.S.—around 265,000—according to Franchise Business Review's research.

  • FBR Franchise Hiring Guide

2020 Franchise Hiring Guide

By |2020-11-11T18:55:14+00:00November 22nd, 2019|eBooks and Whitepapers, Resources|

Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.

The Top 80 Franchises for Veterans Announced by Franchise Business Review

By |2020-10-29T13:19:24+00:00October 9th, 2019|Press Releases|

Franchise Business Review just announced the 2019 Top Franchises for Veterans. To identify the companies on the list, FBR analyzed 18 months of data from over 25,000 franchise owners, of which just over 10% were veterans, representing over 250 brands. Key findings revealed that eight out of 10 veteran franchise owners would recommend their franchise company to another franchise candidate.

Franchise Report Card

By |2020-11-11T18:57:18+00:00September 25th, 2019|Resources, Tools and Templates|

Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.

Women in Franchising 2019 Infographic

By |2020-11-11T18:58:19+00:00July 12th, 2019|Research, Resources|

Franchise Business Review compiled survey feedback collected over 18 months from 8.,800 female franchisees representing 266 franchise brands. 88% of female franchisees say they enjoy operating their business. Learn what the data shows about flexibility, financial expectations, income, and more.

  • Global Franchise Magazine

Beware the Talent Drain

By |2020-11-10T19:54:36+00:00July 11th, 2019|FBR In the News|

In today’s ‘employees market’, the talent drain is a very real risk to franchises. Many franchisors and franchisees are struggling with recruiting and retention, trying to balance the need for competitive compensation and benefits, with rising costs in many other areas of the business.

Got Satisfaction?

By |2020-11-10T19:54:53+00:00April 26th, 2019|FBR In the News|

In the March edition of Franchising World Magazine, Franchise Business Review CEO Eric Stites analyzes the key findings of the [email protected] study and the risks that franchisors may be facing when it comes to attracting and retaining top employees.

Record High Satisfaction for Franchise Business Owners

By |2020-10-29T13:19:24+00:00April 17th, 2019|Press Releases|

New research from Franchise Business Review indicates franchise business owners are satisfied and confident about growth. When it comes to the future outlook for their business, two-thirds (67%) rated their long-term growth opportunity as “very strong” or “strong,” while another 25 percent (25%) rated their long-term growth outlook as “moderate.” Just eight percent (8%) rated their long-term growth opportunity as “weak” or “very weak.”

Keys to Expanding Your Franchise

By |2020-11-10T19:54:57+00:00April 12th, 2019|FBR In the News|

Think it may be time to expand your franchise? Thinking of adding locations, but not sure if it's attainable? Boss Magazine's latest article describes the safest and most effective ways to grow your franchise. Franchise Business Review CEO Eric Stites and others weigh in on the most appropriate time for expansion, as well as other useful tips for growing franchises.

How to Start a Franchise in 11 Steps

By |2020-11-10T19:55:19+00:00February 20th, 2019|FBR In the News|

Starting a franchise can be a daunting and difficult task and many who set out on the journey run into the same, or at least similar, hurdles. This easy 11 step process helps new franchisees avoid these common problems to make their endeavors as successful as possible.

Mark Zuckerberg’s dad said he could go to Harvard or have a McDonald’s franchise

By |2020-11-10T19:55:27+00:00February 11th, 2019|FBR In the News|

Mark Zuckerberg was given an early ultimatum growing up - either go to Harvard, or franchise a McDonald's restaurant. This article describes the decision he eventually made and shows the ins and outs of beginning a franchising opportunity and how his life would have differed had he chosen the Golden Arches instead of the Crimson.

What I Wish I Knew Before Buying a Franchise

By |2020-11-10T19:55:43+00:00February 1st, 2019|FBR In the News|

CEO and Managing Director of Franchise Business Review, Eric Stites, elaborates on the less well-known struggles of purchasing and maintaining a franchise. Eric provides franchisees with many resources to allow a better understanding of potential future hurdles so that risks may be mitigated.

Weichert Real Estate Affiliates, Inc. Named to Top Franchise List for Owner Satisfaction

By |2020-11-10T19:55:57+00:00February 1st, 2019|FBR In the News|

Weichert Real Estate Affiliates, Inc. has been named to Franchise Business Review's "Top 200 Best Franchises" list for its fourth consecutive year. Bill Scavone, President and COO of the company, weighs in on what the honor means to the company and Weichert's continued dedication to providing a top-notch partnership with its franchisees.

  • Go Banking Rates logo

101 Side Business Ideas

By |2020-11-10T19:56:10+00:00January 10th, 2019|FBR In the News|

Whatever your reasons, starting your own business doesn’t mean you have to retire early from your full-time gig. In fact, it could mean the opposite — your business idea might need some time to prove itself before you can afford to leave your job.

Franchise Business Review Announces 2019’s Top Franchises

By |2020-10-29T13:19:25+00:00January 10th, 2019|Press Releases|

Franchise Business Review announces the Top Franchises for 2019 based on franchisee satisfaction research. To identify the top 200 franchise brands, Franchise Business Review analyzed 18 months of data from approximately 30,500 franchisees representing 310 brands regarding their overall satisfaction with their brands and their likelihood to recommend it to others.

[FREE PLANNING TOOL] Research Supplier Checklist

By |2018-11-08T10:32:04+00:00November 8th, 2018|Uncategorized|

This handy checklist is a free tool to help you compare the services and benefits of survey providers - either internal or third-party - to make sure you’re getting the most for your investment of time and money.

  • Content marketing

Content Marketing for Franchises: The 3 Most Common Challenges and How to Overcome Them

By |2021-01-26T23:22:31+00:00November 2nd, 2018|Uncategorized|

It’s clear that content marketing works. You know you need it to be relevant, but executing is another story. No matter the size of the system, franchisors share the same challenges when it comes to implementing and maintaining an effective content marketing strategy. This list of helpful resources and tips can help you get over the content marketing hump.

2018 Top Food and Beverage Franchises Report Released by Franchise Business Review

By |2020-10-29T13:19:25+00:00October 22nd, 2018|Press Releases|

Franchise Business Review has released the Top Food and Beverage Franchises to own based on independent research data from over 4,300 franchise owners. Other findings from the research show the average annual income for food franchisees that have been in business longer than two years is $120,000. Nearly a third of food franchisees surveyed have been in business 10 years or more.

  • Homevestors franchise

What Makes a Positive Organizational Culture?

By |2021-01-27T01:18:48+00:00October 5th, 2018|Uncategorized|

Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.

  • Creating a Positive Culture

Creating a Positive Culture in Franchising

By |2020-11-11T19:20:20+00:00October 3rd, 2018|Research, Resources|

This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.

Top 50 Franchise Leaders of 2018 Announced by Franchise Business Review

By |2020-10-29T13:19:25+00:00September 6th, 2018|Press Releases|

Franchise Business Review announces the Top 50 Franchise Leaders based on independent feedback from franchise owners within each leader's franchise system. Franchisees were asked over 30 questions regarding their brands, including questions about their franchise’s integrity, core values, culture and community – the intangible aspects that can make or break the franchise experience.