Co-founder and president Shannon Wilburn recalls the “a-ha” moment when she realized she was missing out on the goldmine of data in her FBR survey.
As part of our ongoing series highlighting our Top Franchises, FBR asked Pet Supplies Plus Franchise Development Specialist Christine Schultz some questions to uncover what it is that makes Pet Supplies Plus a best-in-category brand.
Franchisors often ask us how they can encourage their franchisees to participate and boost survey participation rates. We recently unearthed this 2019 video of Charles Watson, CEO of Tropical Smoothie Cafe, inviting his franchisees to take our survey, and we couldn’t help but share!
Dennis Maple, president and CEO of Goddard Systems, Inc., explains how they use their annual FBR franchisee satisfaction survey to baseline against competitors as well as their own goals for success.
How Christian Brothers Automotive Has Changed the Way They Do Business Using Franchisee Satisfaction Data
Christian Brothers Automotive president Donnie Carr shares how their FBR survey results inform strategic planning throughout the organization from operations to development to franchisee support and franchise culture.
Download this free eBook to learn why employee engagement matters, how to measure and benchmark your team's engagement, and how to recruit & retain top franchise employees.
Making the Grade: How The Learning Experience Increased Customer Satisfaction by 42% During the Pandemic
Learn how The Learning Experience franchise system measures feedback from customers and how they were able to increase customer satisfaction dramatically during the pandemic despite the formidable challenges facing the education and child services sectors.
The call for entries for the 2021 [email protected] Awards is now open. Franchisors, franchise suppliers and franchise owners are eligible to qualify. Registration deadline is March 31, 2021.
We talk with Maddi Park of MaidPro as part of our ongoing series highlighting the 2021 Franchisee Satisfaction Award winners. Maddi discusses how they make franchisee satisfaction data an integral part of their franchise marketing strategy.
What can franchise leaders do to keep employees engaged while the workplace and workspace continue to evolve through the pandemic? Learn the four things franchise franchise organizations should be doing for their employees to increase engagement in the COVID-19 world.
Justin Bredeman, CEO of Soccer Shots, talks with FBR about why they were committed to surveying franchisees amidst the challenges of the pandemic, how they used the survey data to identify areas for improvement and measure performance, and the post-pandemic outlook.
Jeff Bevis takes a deep dive into the latest Franchise Business Review Top 200 Franchise Owner Satisfaction Report and breaks down what aspiring franchise owners need to know about franchise ratings and franchisee satisfaction.
As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.
In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.
FASTSIGNS' Mark Jameson talks with FBR about why franchisee satisfaction is one of the four key pillars of FASTSIGNS mission, how they use FBR’s data to bring in high quality candidates who are aligned with their culture, and how the pandemic drove rapid innovation in their business.
Driving engagement is historically challenging for most multi-location restaurant brands and COVID-19 has only exacerbated that challenge. But despite everything, there are still ways to engage franchisees in order to drive profitability. Here are five tactics that restaurant brands of all sizes — concepts like Tropical Smoothie Cafe, Firehouse Subs, Capriotti's Sandwich Shop, and others — are using to help franchisees be successful.
CASE STUDY: Learn how Any Lab Test Now implemented FBR's survey to increase response rates and, in turn, used the data to improve communication and franchisee engagement.
Nicole Dudley, former Client Operations Manager, has been promoted to Director of Client Relations. In her newly expanded role, Nicole will continue to work to ensure clients’ research needs are met, as well as be responsible for helping to grow and oversee our customer service team and efforts, and support our clients and products as we grow.
Being named a 2021 Top Franchise is an objective, third-party endorsement of the franchise brands that have stepped up to provide EXCEPTIONAL support and leadership during the crises this year. Watch now to see what it means to be an FBR Franchisee Satisfaction Award Winner.
Free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
What does the future hold for franchising? We asked some of the thought leaders in franchising to look into their crystal balls and reveal their predictions for 2021.
Download key takeaways from the session, Enforcing Compliance with System Standards While Maintaining Franchise Relations, at the IFA's Emerging Franchisors Virtual Conference.
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
Fifty franchise brands were named in a newly released report from Franchise Business Review identifying the top home-based business opportunities with the highest franchisee satisfaction.
As the franchising environment changes, now, more than ever, it's important to help franchisees create effective franchise business plans. This eBook equips you with everything you need to get started and provide proactive support.
An independent survey of franchise owners by Franchise Business Review identified 35 franchise companies as stand outs for both strong financial performance and high franchisee satisfaction.
Franchise Business Review’s independent survey of veteran franchise owners reveals 8 out of 10 would recommend their franchise system to others.
FBR's first-annual Culture100 list recognizes the 100 franchise brands with the best franchise culture based on ratings for leadership, mission, community, and overall franchisee satisfaction by their franchise owners.
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Working parents are essentially juggling being the teacher, principal, custodian and lunch lady - in addition to their full-time jobs. Franchisors may not be able to alleviate the anxiety working parents are experiencing as the pandemic continues to wreak havoc on schedules and child care responsibilities, but here's what they can do to support them.
Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.
See the latest list of the best franchises for women. Franchise Business Review surveyed over 7,700 female franchise owners representing 307 franchise brands to determine their satisfaction with owning their business and determined the 50 top franchises for women based on their feedback.
The 50 Best Franchises for Starting a Second Career, Based on Independent Research from Franchise Business Review
Franchise Business Review has published its first annual list of the best franchise opportunities for second careers. Over 11,000 franchisees who transitioned to franchise ownership rated their satisfaction with owning their brand to determine the top 50 franchises for senior professionals and pre-retirees.
Franchise Business Review's annual research on the best low-cost franchises reveals the Top 100 franchise brands you can buy for under $100,000, based on research from more than 9,000 franchise owners representing over 150 brands.
Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.
In these live case studies, learn how forward-thinking brands are using operational innovation as a differentiator to bring in more candidates, award more franchises, and ultimately, drive unit-level profitability.
Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.
Leaders from five of the most experienced operations companies in franchising share the biggest operations pitfalls franchisors encounter - and what you can do about it to accelerate franchise growth.
CNBC's latest story on military veterans highlights FBR data, which shows an 85% satisfaction rate among veterans who own a franchise (of the 29K franchise owners who were surveyed) — and, an average annual income of $94,244 (after two years).
Over the past decade, the number of women venturing into franchise ownership has grown significantly, yet the earnings gap between men and women remains. Eric Stites writes for Forbes to explore what can be done to encourage and support female franchise business ownership.
FranNet hosts Franchise Business Review to help franchisors understand why franchisee satisfaction is a critical element of their validation and growth strategy. Hear from leading franchisors who are using franchisee satisfaction data to speed up the validation process and help brokers close more deals, faster.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Content marketing is a must for so many reasons - brand awareness, thought leadership, customer engagement, and of course, SEO. But without thoughtful advance planning, it can be challenging to keep all the moving parts of your content strategy on track. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.
THe number of women in the franchise industry is soaring. As of May, women own or co-own 35% of the franchise outlets in the U.S.—around 265,000—according to Franchise Business Review's research.
Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.
Veterans News Report covers the growing number of veterans turning to franchising and shares Franchise Business Review's list of the Top Franchises for Veterans.
Data from the Center of Retirement Research at Boston College indicates that the majority of Americans are grossly underfunded for retirement. Franchising could be the answer for people facing an uncertain financial future.
Franchise Business Review analyzed research from over 25,000 franchisees at more than 250 brands to identify the Top 100 Most Innovative Franchises of 2019.
Franchise Business Review released the list of the Top Senior Care Companies for 2019 based on 18 months of data from over 1,630 senior care franchise owners regarding their overall satisfaction with their brands and their likelihood to recommend them to others.
Franchise Business Review just announced the 2019 Top Franchises for Veterans. To identify the companies on the list, FBR analyzed 18 months of data from over 25,000 franchise owners, of which just over 10% were veterans, representing over 250 brands. Key findings revealed that eight out of 10 veteran franchise owners would recommend their franchise company to another franchise candidate.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
Read this case study to see the creative approach the TWO MEN AND A TRUCK development team took to differentiate the brand, attract quality candidates, and accelerate the sales process.
Want to learn how some of the most successful companies in franchising achieving top performance? Watch these free franchise crash courses for practical tips and real-life examples you can easily implement in your own system.
Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.
CNBC partnered with Franchise Business Review to highlight award-winning brands in this feature on lucrative low-cost franchises.
2019 Franchise Development Website Award judges and franchise experts Michelle Rowan, Thomas Scott and Stan Friedman share the best ways to optimize your digital audience, personality and budget.
Franchise Business Review is pleased to welcome Jay Arbelo to its research team as a Research Analyst, along with additional investments in staff to accelerate research, client success, and marketing capabilities.
Are you looking for inspiration on your field audit questions? Download FranchiseBlast's "357 franchise field audit questions" now including Customer Service, Marketing, Food Safety and Quality, Cleanliness and Management.
Franchise Business Review announced the call for entries for the 2020 Franchisee Satisfaction Awards. Any franchise brand based in North America with 10 or more franchisees is invited to participate in our research to determine the annual list of the Top Franchises.
Franchise Business Review compiled survey feedback collected over 18 months from 8.,800 female franchisees representing 266 franchise brands. 88% of female franchisees say they enjoy operating their business. Learn what the data shows about flexibility, financial expectations, income, and more.
In today’s ‘employees market’, the talent drain is a very real risk to franchises. Many franchisors and franchisees are struggling with recruiting and retention, trying to balance the need for competitive compensation and benefits, with rising costs in many other areas of the business.
Sponsored content can be a highly effective tactic to capture the attention and build awareness of your brand - when crafted effectively. If you’re thinking about adding it to your marketing strategy, follow these do’s and don’ts for writing sponsored content that performs well.
FBR sat down with Any Lab Test Now to talk about how they have seized a unique position in the healthcare consumerism sector and their approach to innovation in franchising, particularly when it comes to franchisee support.
Franchise Update Media's team of esteemed judges, including Franchise Business Review President & COO Michelle Rowan, announced the winners of the inaugural Franchise Innovation Awards, recognizing the best innovations in franchising in 2018.
How an Emphasis On Building Lasting Relationships Has Made Home Instead the #1 Senior Care Franchise
In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.
This slideshow gallery from Club Industry highlights the nine award-winning fitness franchises that ranked highest in franchisee satisfaction and appeared on Franchise Business Review's annual list of the Top Franchises for 2019.
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
New research from Franchise Business Review indicates franchise business owners are satisfied and confident about growth. When it comes to the future outlook for their business, two-thirds (67%) rated their long-term growth opportunity as “very strong” or “strong,” while another 25 percent (25%) rated their long-term growth outlook as “moderate.” Just eight percent (8%) rated their long-term growth opportunity as “weak” or “very weak.”
Think it may be time to expand your franchise? Thinking of adding locations, but not sure if it's attainable? Boss Magazine's latest article describes the safest and most effective ways to grow your franchise. Franchise Business Review CEO Eric Stites and others weigh in on the most appropriate time for expansion, as well as other useful tips for growing franchises.
Franchise Business Review recently conducted a first-of-its-kind study of corporate employees across the franchise sector in partnership with the International Franchise Association. The report reveals key trends around employee engagement and compensation and benefits among franchise professionals and where risks exist for franchise companies.
Franchise Business Review's [email protected] Awards recognize the franchise companies that are dedicated to creating a culture of employee engagement and satisfaction among their employees based on a survey of over 1,350 franchise professionals and 250 companies.
The best metric to gauge a franchise's success is the satisfaction of its franchisees. Success stories from franchisees show just how special the journey can be and shows some of the more personable side of franchising. Each franchising journey is different, but each can be a success if done correctly!
The Franchise Hall of Fame celebrates franchise systems that have been named a Top Franchise at least 10 separate times since the first annual Franchisee Satisfaction awards were given out in 2006. Each of the franchises on the list have shown long-term dedication to listening to and supporting their franchisees.
Starting a franchise can be a daunting and difficult task and many who set out on the journey run into the same, or at least similar, hurdles. This easy 11 step process helps new franchisees avoid these common problems to make their endeavors as successful as possible.
Mark Zuckerberg was given an early ultimatum growing up - either go to Harvard, or franchise a McDonald's restaurant. This article describes the decision he eventually made and shows the ins and outs of beginning a franchising opportunity and how his life would have differed had he chosen the Golden Arches instead of the Crimson.
2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.
Bill Zirzow, President and CEO of Town Money Saver, explains what being named to the Entrepreneur Magazine's Franchise 500 list and Franchise Business Review's Top 200 Franchising Opportunities list means to him and what it says about his franchise.
CEO and Managing Director of Franchise Business Review, Eric Stites, elaborates on the less well-known struggles of purchasing and maintaining a franchise. Eric provides franchisees with many resources to allow a better understanding of potential future hurdles so that risks may be mitigated.
Weichert Real Estate Affiliates, Inc. has been named to Franchise Business Review's "Top 200 Best Franchises" list for its fourth consecutive year. Bill Scavone, President and COO of the company, weighs in on what the honor means to the company and Weichert's continued dedication to providing a top-notch partnership with its franchisees.
Whatever your reasons, starting your own business doesn’t mean you have to retire early from your full-time gig. In fact, it could mean the opposite — your business idea might need some time to prove itself before you can afford to leave your job.
Franchise Business Review announces the Top Franchises for 2019 based on franchisee satisfaction research. To identify the top 200 franchise brands, Franchise Business Review analyzed 18 months of data from approximately 30,500 franchisees representing 310 brands regarding their overall satisfaction with their brands and their likelihood to recommend it to others.
From a bad experience with a messy apartment (and one very unhappy cat) to award-winning franchise...what launched MaidPro into one of the most successful cleaning franchise companies today. Business View Magazine interviews MaidPro CEO Mark Kushinsky.
This handy checklist is a free tool to help you compare the services and benefits of survey providers - either internal or third-party - to make sure you’re getting the most for your investment of time and money.
It’s clear that content marketing works. You know you need it to be relevant, but executing is another story. No matter the size of the system, franchisors share the same challenges when it comes to implementing and maintaining an effective content marketing strategy. This list of helpful resources and tips can help you get over the content marketing hump.
Franchise Business Review's research with over 26,000 military veterans revealed the top 80 franchises with the highest levels of satisfaction among veteran franchise owners.
Franchise Business Review has released the Top Food and Beverage Franchises to own based on independent research data from over 4,300 franchise owners. Other findings from the research show the average annual income for food franchisees that have been in business longer than two years is $120,000. Nearly a third of food franchisees surveyed have been in business 10 years or more.
FBR's 2018 list of the top innovative brands is the second annual ranking of franchise companies based on research data from approximately 24,635 franchisees representing over 280 brands regarding their brands’ innovation and creativity.
Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.
This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.
This Forbes article explores five reasons franchises are gaining popularity among the startup community and recommends Franchise Business Review as an authoritative source to find franchise opportunities.
Franchise Business Review announces the Top 50 Franchise Leaders based on independent feedback from franchise owners within each leader's franchise system. Franchisees were asked over 30 questions regarding their brands, including questions about their franchise’s integrity, core values, culture and community – the intangible aspects that can make or break the franchise experience.
Franchise Business Review announces the 80 Top Low-Cost Franchises for 2018 based on research conducted with franchise owners from over 150 franchise brands with investment levels under $100,000.