Stillings Leads FBR’s Client Consultants in Newly Expanded Role as VP of Growth
Courtney Stillings assumes newly expanded role as Franchise Business Review's VP of Growth. Read the coverage from FranchiseWire.
2024 Franchising at WORK Key Findings
Watch the presentation of the key findings from the 2024 Franchising at Work Employee Engagement study of over 12,000 franchise employees.
Call for Entries Now Open for the 2025 Top Franchise Awards
Enter by September 30 to qualify to be recognized as a Top Franchise opportunity. Open to franchises in North America with 10+ franchisees open and operating.
Franchising at Work Report
Download the annual Franchising at Work Study for key findings and industry benchmarks around job satisfaction, well-being, culture, and employee engagement within the franchise sector.
Franchisee Survey Comparison Checklist
Make sure you’re getting the most value from your franchisee survey partner. This handy checklist will help you track the services offered.
The LFG Podcast
Episode 5 of The LFG Podcast featured an unfiltered deep dive into franchisee satisfaction and workplace culture.
FBR Industry Report: Low-Cost Franchises
Download the latest industry report for the key takeaways and trends from satisfaction surveys of over 11,000 franchise owners across 140 low-cost franchise brands.
Top 5 Reasons to Attend the FBR Summit
The Summit is the ONLY event designed exclusively for franchise operations leaders and their teams that directly support franchisees.
Antonio McBroom and Scott Greenberg to Keynote 2024 FBR Franchise Operations Summit
Franchise Business Review’s 2024 Summit will be held October 22-24 in Denver, CO.
Leading Franchise Research Firm, Franchise Business Review, Releases 2024 Culture100 Award Winners
36,000 franchisees rated their franchisor for leadership, community, support, and overall satisfaction to identify the 100 best franchise cultures.
Resources for LGBTQIA+ Entrepreneurs and Franchisees
Share this list of helpful resources for LGBTQ entrepreneurs with franchisees and candidates interested in joining your franchise system.
Franchise Business Review Names Courtney Stillings VP of Growth
n her newly expanded role, Courtney will lead FBR’s team of client consultants, overseeing new business development, ongoing client relations and account management within FBR.
Franchise Business Opportunities: What They Are and How To Get Started
Shopify highlights the key factors entrepreneurs need to consider before investing in a franchise, including how much money you can make and which franchises are most profitable based on data from Franchise Business Review.
Building an Intentional Culture in Your Franchise Business
JoBen Barkey is a featured speaker at the FBR Summit 2024 in Denver. He'll share the story of how he created a culture within his franchise business that allows him to pursue his passion for giving back. Get a preview with this Q&A.
FBR Industry Report: Women in Franchising
Download the latest report for the key takeaways and trends from satisfaction surveys of over 8,500 women franchise owners.
Franchise Business Review Announces 2024 Franchising at WORK Awards Call for Entries
Registration is now open for the Franchising at Work Awards recognizing the franchise companies with the best company cultures based exclusively on independent ratings from employees.
Independent Research Firm, Franchise Business Review, Identifies the Top Low-Cost Franchise Brands to Buy in 2024
Research reveals the 50 best franchise opportunities under $100K based on satisfaction data from over 11,000 franchisees.
2024’s Top Women in Franchising
As part of their annual roundup of the most influential and successful women in the franchising industry, 1851 Franchise spoke with Franchise Business Review’s President and COO, Michelle Rowan.
Franchise Market Research Firm, Franchise Business Review, Announces the Top Franchises for Women in 2024
FBR releases the list of the Top Franchises for Women in 2024: Top franchise opportunities based on feedback from 8,500 female franchisees representing 350 leading franchise brands.
Franchise Business Review Opens Participation for 2024 Recruitment, Retention, and Compensation Survey
Participation is now open for the 2024 Recruitment, Retention, and Compensation Survey, part of FBR’s ongoing research to better understand hiring, compensation, and employee engagement trends in franchising.
What Do Smart Franchises and the British Monarchy Have in Common? Surveys!
Three franchising lessons we can take away from Queen Elizabeth in the latest season of Netflix's The Crown.
Franchise Business Review to Host Virtual Roundtables for HR Leaders in Franchising
The roundtables are a unique opportunity for Human Resources and internal franchise operations leaders to work on franchise employment challenges together
How to Support Franchisees Facing a Labor Shortage
With some franchise sectors struggling to hire, how can franchisors create a culture that attracts employees to their brand? These 6 tips help franchise leaders create a culture where employees want to work.
7 Danger Zones of Franchise Performance
Each year, Franchise Business Review surveys thousands of franchise owners to benchmark satisfaction in the areas most critical to franchise performance. This year’s data revealed seven surprising “danger zones” that negatively impact system success.
What It’s Really Like to Become a Franchisee: Expectations vs. Reality
A recent survey conducted by Entrepreneur in partnership with Franchise Business Review provides unfiltered perspectives from new franchisees, shedding light on the realities of starting and operating a franchise.
Franchising at Work Awards Entry Kit
Franchise Business Review's Franchising at Work Awards honor franchise companies that have created an outstanding workplace culture and that make employee engagement a top business priority. Download the official Franchising at Work Awards Entry Kit to find out how to qualify.
How to Plan a Year of Content Marketing [+ Free Template]
Get your free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
Franchising Content Calendar
Content marketing is a must for so many reasons - brand awareness, thought leadership, customer engagement, and of course, SEO. But without thoughtful advance planning, it can be challenging to keep all the moving parts of your content strategy on track. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.
The Grinches In Your Franchise System
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
5 Simple Ways to Wow Franchisees
Raise the performance of your franchise system with these 5 tips.
10-Step Checklist to Becoming a Top Performing Franchise System
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
Franchise Business Review Recognized as a 2023 Top Franchise Supplier by Entrepreneur
In a survey of over 1,000 franchisors, FBR was ranked a 2023 To Franchise Supplier in two categories by Entrepreneur magazine for quality and value of services.
5 Things The Progressive Brands Do to Support Their Franchisees
Download this free resource for insights drawn from AC Inc's work with franchise systems worldwide to learn what the most progressive franchise brands are doing to modernize franchisee support.
4 Franchise Development Budget Planning Mistakes to Avoid
Despite the seemingly endless meetings and ensuing headaches that accompany budget planning, there’s no escaping it. To make this year’s planning a little easier for you, we’ve put together the four most common budgeting mistakes that franchise marketing and development teams tend to make, along with ways to fix them.
We Asked a Franchisee How He Chose a Franchise Brand: Here’s What He Said
Franchise Business Review interviewed Chris Willems, who invested in a Two Men And A Truck franchise. Chris shares how Franchise Business Review’s research played a major role in his due diligence process and ultimately led him to select Two Men And A Truck from the 10 brands he was considering.
[eBook] The 10 Biggest Roadblocks to Franchise Performance
Download this free eBook to uncover the hidden roadblocks to franchise growth and learn how to increase franchise performance by building a system of satisfied, growth-minded franchise owners.
New Study Benchmarks Diversity, Equity, and Inclusion Efforts within the Franchise Sector
Research from Franchise Business Review reveals 84 percent of franchise employees say their company values diversity.
Employee Engagement in Franchise Sector Reaches Highest Levels Since 2018 as National Averages Decline
The latest findings from the 2023 Franchising at Work study of over 6,000 franchise employees representing nearly 180 franchise organizations.
How Trust Impacts the Bottom Line in Franchising
Dave Hansen of Client Tether and FBR president & COO Michelle Rowan dig into the complexities of the franchisee-franchisor relationship and why trust is the most important thing for franchisors to get right.
10 Signs of a Toxic Workplace Culture
The red flags franchise leaders and HR pros need to watch for that could indicate you have a toxic franchise workplace culture —and what to do about it.
Unlock Your Franchise’s Potential and Cultivate an Inclusive Environment
Learn how franchise organizations can incorporate diversity, equity and inclusion (DEI) initiatives to strengthen engagement, trust and loyalty—from employees, franchisees, and customers.
Hot Dish Advertising: Employee Engagement Case Study
Learn how the leadership team at Hot Dish Advertising used FBR's employee survey data to increase employee commitment and accountability.
Wild Birds Unlimited: Employee Engagement Case Study
How Wild Birds Unlimited used FBR’s employee engagement survey to improve communication and better align teams across the organization.
Promoting Diversity in Franchising
Download these tips to find out how you can combat barriers to diversity in franchising and promote the economic power of franchising to diverse entrepreneurs and communities.
Michelle Rowan Honored with International Franchise Association’s Crystal Compass Award
FBR's President & COO Recognized by IFA’s Women’s Franchise Committee for exemplary leadership in franchising
Massage Heights: Employee Engagement Case Study
Learn how the Massage Heights leadership team used FBR's employee engagement survey data to positively impact employee well-being and culture.
Call for Entries Announced: 2023 Franchising at Work Awards
The Franchising at Work Awards recognize the franchise companies with the best company culture based exclusively on independent ratings from employees.
5 Franchising Articles from 2022 That Deserve Another Read
2022 may be in the rearview mirror, but there were several posts that offered some great insights that are worth another look as we dive head first into 2023.
Three Ways to Make Your Item 19 More Meaty
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the almighty question, “How much money can I expect to make?” Following these three tips can make your Item 19 accurate, precise, and engaging.
Franchise Hiring Guide
Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.
Leading Market Research Firm, Franchise Business Review, Releases 2023 Top 200 Franchises List
This highly-anticipated list of award-winning franchises recognizes the best franchise opportunities available based on franchisee satisfaction data.
5 New Year’s Resolutions Every Franchisor Should Make
For many of us, New Year’s resolutions revolve around getting — or staying — healthy. But regardless of personal resolutions, for franchisors it also means building a healthier brand in 2023.
[eBook] How to Design an Effective Franchisee Vision Plan Program
This three-step guide is a must-read for any franchisor that wants to increase franchisee satisfaction and improve performance across your system.
Five Easy, Low-Cost Ideas to Boost Growth through Franchisee Satisfaction
Try these five easy, low-cost tips to start increasing franchisee satisfaction, and maximize your franchise system's growth and revenue.
Franchise Horror Stories: 5 Ways to Separate Your Brand From the (Scary) Headlines
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Franchising Has a Gen Z Problem
With employee recruitment and retention currently the number one challenge, solving the Gen Z workforce dilemma should be a top priority for franchises.
Franchise Business Review Reveals Its 2022 Top Franchises for Veterans List
To determine this year’s list of the Best Franchises for Veterans, Franchise Business Review analyzed 18 months of survey data from over 3,000 veteran franchise owners representing more than 300 franchise brands.
Franchise Business Review Reveals 2022 Most Innovative Franchises
Franchise Business Review analyzed 18 months’ worth of data from over 30,000 franchisees representing more than 300 brands to identify the 100 Most Innovative Franchises of 2022.
Franchise Business Review Reveals This Year’s Most Profitable Franchises
Franchise Business Review analyzed 18 months of data from over 300 franchise brands, representing nearly 30,000 franchise owners, to identify the 50 Most Profitable Franchises of 2022.
How to Assess Franchise Business Coach Effectiveness
How can you ensure your franchisees are getting top-notch support? Start with a 360° skills assessment of your FBCs using these free templates.
New Study Reveals Employee Engagement in Franchise Sector Is Double National Averages
FBR analyzed data from over 5,500 franchise employees to reveal key insights into job satisfaction, hybrid work and compensation in franchising.
Top 25 Franchises for Black Entrepreneurs
Black Enterprise featured the top franchises for Black entrepreneurs based on franchisee satisfaction survey data from FBR.
Are You Asking for Employee Feedback? If Not, Good Luck With Retention.
Entrepreneur feature: In a survey by FBR, over half of franchise industry leaders admitted to never getting formal feedback from their teams. That's a giant missed opportunity for retaining talent.
Seven Franchises to Consider with Black Ownership Potentially Immune to Recession
Black Enterprise magazine featured the seven most diverse franchise brands from FBR's list of the Top Recession-Proof Franchises.
FranchiseU! Podcast
Kathy Gosser, Director of YUM! Center for Global Franchise Excellence, Management & Entrepreneurship, talks to FBR's Michelle Rowan in an episode of FranchiseU! about why feedback from franchisees is a gift and the power of transparency in validation.
Bragging Rights
These five key attributes will set your franchise brand above the rest and really give you something to boast about, says Scott Greenberg, author of The Wealthy Franchisee, in this article for Global Franchise Magazine.
The Ultimate Guide to Employee Pulse Surveys
Everything you need to know about using employee engagement pulse surveys to drive hiring and employee retention in your franchise system.
The 50 Best Franchises for Women, According to Independent Survey of Franchise Owners
The best franchises for women to buy, according to satisfaction survey data from over 8,000 female franchise owners across 267 brands.
Independent Research Identifies the 50 Best Low-Cost Franchise Brands to Buy in 2022
Satisfaction survey data from nearly 11,000 franchise owners reveals the best low-cost franchises with an investment starting under $100K.
The 100 Best Recession-Proof Franchise Opportunities for 2022
FBR identified the 100 franchises with the greatest opportunity to perform in a recession based on survey feedback from 32,000 franchise owners at 300+ brands.
A Crash Course in the World of Franchising
This industry primer was created to introduce newcomers to the world of franchising, with tips and pointers to help get up to speed quickly on everything franchising.
Why Employee Engagement Survey Results Are Important to Franchise Culture
Find out how Massage Heights, Hot Dish Advertising and Wild Birds Unlimited are using their FBR employee engagement survey data to positively impact retention and organizational culture.
The Future of Hiring Within the Franchise Sector
Webinar: Hear from franchise leaders that have designed innovative, award-winning programs to increase employee engagement, retain top talent and build a winning franchise culture.
Pulse Surveys: A Small but Mighty Tool for Increasing Franchisee Satisfaction
Pulse surveys are a fast, easy, relatively inexpensive tool to measure system performance. Learn what makes a successful pulse survey and how to implement them in your system.
Franchise Industry Outlook Data Show Franchise Companies Leading U.S. Economic Recovery
What is the outlook for franchising in 2022? Read FBR's industry report based on data from over 31,000 franchise owners across 350 brands, 6,000 employees at both the corporate office and unit-level, and 200 franchise executives.
What Is Employer Branding and Why Should Franchisors Care About It?
Learn 10 ways to position your franchise as an employer of choice and strengthen your employee recruitment and retention efforts.
Franchising Outlook 2022: FBR Industry Report
FBR surveyed nearly 30,000 franchise business owners, thousands of corporate and unit-level employees, and hundreds of franchise leaders to fully understand the current state of franchising and expectations for growth of the franchise sector in 2022.
Franchising Outlook 2022 Presentation
FBR presents the key findings and takeaways from our research on the current state of franchising and the expectations for growth in 2022.
4 Lists of Franchise Rankings You Don’t Want to Miss
Entrepreneur magazine calls out the four most prestigious franchise rankings—including Franchise Business Review's annual list of the Top 200 Franchises.
Top-Rated Franchise Opportunities for 2022 Announced by Franchise Business Review
Franchise Business Review identified the 200 best franchises of 2022. An independent survey of 30,000 franchise owners also revealed that satisfaction is at all-time high, up 3% from pre-pandemic levels.
2022 Franchising Predictions
What does the future hold for franchising in 2022? Thought leaders share their franchise predictions and reflect on 2021.
Moving from Data-Driven to Insight-Driven: Uncovering the Gold in Your Data Mine
The ultimate goal of surveying your franchisees is to gain objective insights into how to improve operational performance to get better results. In order to do that you need to pull out the gold hidden inside! These 10 ideas for digging into your data will help you understand what drives your franchisees’ behaviors and beliefs, and apply metrics to improving franchisee relations.
FBR Industry Report: Most Profitable Franchises 2021
Franchise Business Review surveyed nearly 30,000 franchise owners to find out if their businesses are meeting their financial expectations and which franchises present the most profitable opportunities for would-be franchisees. Download the free report.
Why Image One Shares Survey Data with Candidates
Image One's Tim Conn talks about why they continue to survey their franchisees year after year, which question means the most to him, and how Image One summarizes the data highlights to help candidates understand the strengths of their system through FBR’s independent lens.
Data Shows Franchising Has Emerged Stronger from the Pandemic
New data from Franchise Business Review shows satisfaction among franchisees is at an all-time high, increasing 3% from pre-pandemic levels, with nearly 9 in 10 rating their franchise opportunity above average.
How High-Performing Quick-Service Restaurants are Attracting Employees
While employee recruitment and retention challenges are not new issues, the pandemic and its impact on the entire food industry have pushed them to the top of the list. QSR highlights how restaurant franchises are focusing on culture and soliciting employee feedback to differentiate themselves.
Franchising at Work Study Reveals Franchise Brands Are Suffering from “Brain Drain”
Franchise Business Review reveals findings from an independent industry-wide survey benchmarking franchise employee engagement and compensation among corporate franchise professionals.
Franchise Business Review Reveals Most Profitable Franchises
Franchise Business Review announces the Top 50 Most Profitable Franchise companies based on independent survey of franchise owners. The award winning brands were rated highest for both strong financial performance and high franchisee satisfaction.
How to Buy a Franchise Business In Your 50s
AARP talks with experts from Franchise Business Review and FranNet about what would-be entrepreneurs need to know to successfully jump into franchising to reach their retirement goals.
Franchise Business Review Announces Top Multi-Unit Franchises
FBR surveyed over 3,500 franchise owners of three or more franchise units from nearly 250 franchise brands to identify the 50 best multi-unit franchise opportunities of 2021.
How Fibrenew Harnesses the Power of Third-Party Validation
Learn how Fibrenew uses their recognition as an FBR award-winner to grab the attention of candidates and, in turn, how they use that third-party validation as a powerful tool to educate candidates about what to expect.
Franchise Business Review Announces 2021 Franchising at Work Award Winners
Franchise Business Review recognizes 12 franchise companies for outstanding company culture and employee engagement with the 2021 Franchising@WORK Awards.
15 Affordable Franchises You Can Start in Your 50s
AARP highlights diverse businesses that rate highly among older entrepreneurs for owner satisfaction and franchisor support based on Franchise Business Review's research.
How Franchisee Satisfaction Helped Save Restaurants During the Pandemic
The pandemic has been a game-changer for restaurants, forcing everyone, including quick-service operators, to rethink everything they do. Research highlighted in this QSR Magazine article showed that brands that kept their franchisees engaged, informed, and satisfied had the best chance to succeed.
Strategies & Advice for Optimizing Your Franchise Operations
In this webinar, hosted by FranConnect, a standout panel of Franchise Operations experts share data-driven insights and best practices gleaned from a lifetime of coaching franchisors on driving franchisee performance and satisfaction, ensuring franchisee compliance and creating engagement and alignment.
Emily George Joins Franchise Business Review as Senior Client Consultant
Franchise Business Review is pleased to welcome franchise marketing exec Emily George to our Client Success team as a Senior Consultant. Emily is responsible for new business development, as well as ongoing client relations and account management.
Why Franchisee Satisfaction Is the Number 1 Driver for Kitchen Solvers
In this conversation with Kitchen Solvers' Zach Nolte he explains how they use FBR’s survey to put quantifiable metrics around franchisee satisfaction, and use the survey data to show their franchisees that they are listening and making changes based on their feedback.
FBR Industry Report: Food Franchises 2021
See the key findings and takeaways from FBR's 2021 franchisee satisfaction research into the food franchise sector based on surveys of over 10,220 franchise owners.
Franchise Business Review Recognizes 2021 Franchise Rock Stars
Each year, Franchise Business Review honors franchise owners who set exceptional examples of achieving success within the franchise model. This year, Franchise Business Review reviewed over 190 nominations from franchisors, and then narrowed the search by selecting 60 franchisees that achieved “Rock Star status” in franchising.
100 Franchise Companies Receive Best Culture Award by Franchise Business Review
FBR announced its annual list of “Culture100” award-winners recognizing the 100 franchise brands with the best franchise cultures based on data from nearly 25,000 franchise owners, representing 224 franchise brands. The brands that were selected received the highest overall ratings based on 12 questions specifically focused on Leadership, Core Values, Do They Enjoy Being Part of the Organization, Do They Feel Valued, and Would they Recommend Their Franchise to Others.