Michelle Rowan, president & COO of Franchise Business Review, is part of this year’s planning task force and the emcee for the Operations program at the IFA's Marketing, Operations & Development (MOD) Virtual Conference. She talked recently about the highlights of the event and what franchisors will take away.
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.
See the latest list of the best franchises for women. Franchise Business Review surveyed over 7,700 female franchise owners representing 307 franchise brands to determine their satisfaction with owning their business and determined the 50 top franchises for women based on their feedback.
The 50 Best Franchises for Starting a Second Career, Based on Independent Research from Franchise Business Review
Franchise Business Review has published its first annual list of the best franchise opportunities for second careers. Over 11,000 franchisees who transitioned to franchise ownership rated their satisfaction with owning their brand to determine the top 50 franchises for senior professionals and pre-retirees.
Franchise Business Review's annual research on the best low-cost franchises reveals the Top 100 franchise brands you can buy for under $100,000, based on research from more than 9,000 franchise owners representing over 150 brands.
Learn three steps you can take to build in transparency to keep existing franchisees satisfied and engaged, and attract new franchisees to your brand.
Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.
In these live case studies, learn how forward-thinking brands are using operational innovation as a differentiator to bring in more candidates, award more franchises, and ultimately, drive unit-level profitability.
Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.
Leaders from five of the most experienced operations companies in franchising share the biggest operations pitfalls franchisors encounter - and what you can do about it to accelerate franchise growth.
CNBC's latest story on military veterans highlights FBR data, which shows an 85% satisfaction rate among veterans who own a franchise (of the 29K franchise owners who were surveyed) — and, an average annual income of $94,244 (after two years).
Over the past decade, the number of women venturing into franchise ownership has grown significantly, yet the earnings gap between men and women remains. Eric Stites writes for Forbes to explore what can be done to encourage and support female franchise business ownership.
FranNet hosts Franchise Business Review to help franchisors understand why franchisee satisfaction is a critical element of their validation and growth strategy. Hear from leading franchisors who are using franchisee satisfaction data to speed up the validation process and help brokers close more deals, faster.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Content marketing is a must for so many reasons - brand awareness, thought leadership, customer engagement, and of course, SEO. But without thoughtful advance planning, it can be challenging to keep all the moving parts of your content strategy on track. This free, customizable franchising editorial calendar will help you plan your content strategy for the year and keep track of key dates and events for pushing out your content.
THe number of women in the franchise industry is soaring. As of May, women own or co-own 35% of the franchise outlets in the U.S.—around 265,000—according to Franchise Business Review's research.
Veterans News Report covers the growing number of veterans turning to franchising and shares Franchise Business Review's list of the Top Franchises for Veterans.
Data from the Center of Retirement Research at Boston College indicates that the majority of Americans are grossly underfunded for retirement. Franchising could be the answer for people facing an uncertain financial future.
Franchise Business Review analyzed research from over 25,000 franchisees at more than 250 brands to identify the Top 100 Most Innovative Franchises of 2019.
Franchise Business Review released the list of the Top Senior Care Companies for 2019 based on 18 months of data from over 1,630 senior care franchise owners regarding their overall satisfaction with their brands and their likelihood to recommend them to others.
Franchise Business Review just announced the 2019 Top Franchises for Veterans. To identify the companies on the list, FBR analyzed 18 months of data from over 25,000 franchise owners, of which just over 10% were veterans, representing over 250 brands. Key findings revealed that eight out of 10 veteran franchise owners would recommend their franchise company to another franchise candidate.
CASE STUDY: Learn how Two Men and a Truck uses a data-driven approach to providing top-notch franchisee support and, in turn, attracting high quality leads.
Want to learn how some of the most successful companies in franchising achieving top performance? Watch these free franchise crash courses for practical tips and real-life examples you can easily implement in your own system.
Franchise companies only achieve sustainable success and growth when their franchisees are satisfied with their performance. And the most satisfied franchisees feel that their franchisor is invested in their personal success. If you want to build a system where everyone wins, you need an action plan. That means understanding what you’re doing well and where you can improve. Start by downloading this free franchise report card to rate your system.
CNBC partnered with Franchise Business Review to highlight award-winning brands in this feature on lucrative low-cost franchises.
2019 Franchise Development Website Award judges and franchise experts Michelle Rowan, Thomas Scott and Stan Friedman share the best ways to optimize your digital audience, personality and budget.
Franchise Business Review is pleased to welcome Jay Arbelo to its research team as a Research Analyst, along with additional investments in staff to accelerate research, client success, and marketing capabilities.
Are you looking for inspiration on your field audit questions? Download FranchiseBlast's "357 franchise field audit questions" now including Customer Service, Marketing, Food Safety and Quality, Cleanliness and Management.
Franchise Business Review announced the call for entries for the 2020 Franchisee Satisfaction Awards. Any franchise brand based in North America with 10 or more franchisees is invited to participate in our research to determine the annual list of the Top Franchises.
Franchise Business Review compiled survey feedback collected over 18 months from 8.,800 female franchisees representing 266 franchise brands. 88% of female franchisees say they enjoy operating their business. Learn what the data shows about flexibility, financial expectations, income, and more.
In today’s ‘employees market’, the talent drain is a very real risk to franchises. Many franchisors and franchisees are struggling with recruiting and retention, trying to balance the need for competitive compensation and benefits, with rising costs in many other areas of the business.
Sponsored content can be a highly effective tactic to capture the attention and build awareness of your brand - when crafted effectively. If you’re thinking about adding it to your marketing strategy, follow these do’s and don’ts for writing sponsored content that performs well.
Read this case study to see the creative approach the TWO MEN AND A TRUCK development team took to differentiate the brand, attract quality candidates, and accelerate the sales process.
FBR sat down with Any Lab Test Now to talk about how they have seized a unique position in the healthcare consumerism sector and their approach to innovation in franchising, particularly when it comes to franchisee support.
Franchise Update Media's team of esteemed judges, including Franchise Business Review President & COO Michelle Rowan, announced the winners of the inaugural Franchise Innovation Awards, recognizing the best innovations in franchising in 2018.
How an Emphasis On Building Lasting Relationships Has Made Home Instead the #1 Senior Care Franchise
In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.
This slideshow gallery from Club Industry highlights the nine award-winning fitness franchises that ranked highest in franchisee satisfaction and appeared on Franchise Business Review's annual list of the Top Franchises for 2019.
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
New research from Franchise Business Review indicates franchise business owners are satisfied and confident about growth. When it comes to the future outlook for their business, two-thirds (67%) rated their long-term growth opportunity as “very strong” or “strong,” while another 25 percent (25%) rated their long-term growth outlook as “moderate.” Just eight percent (8%) rated their long-term growth opportunity as “weak” or “very weak.”
Think it may be time to expand your franchise? Thinking of adding locations, but not sure if it's attainable? Boss Magazine's latest article describes the safest and most effective ways to grow your franchise. Franchise Business Review CEO Eric Stites and others weigh in on the most appropriate time for expansion, as well as other useful tips for growing franchises.
Franchise Business Review recently conducted a first-of-its-kind study of corporate employees across the franchise sector in partnership with the International Franchise Association. The report reveals key trends around employee engagement and compensation and benefits among franchise professionals and where risks exist for franchise companies.
Franchise Business Review's [email protected] Awards recognize the franchise companies that are dedicated to creating a culture of employee engagement and satisfaction among their employees based on a survey of over 1,350 franchise professionals and 250 companies.
The best metric to gauge a franchise's success is the satisfaction of its franchisees. Success stories from franchisees show just how special the journey can be and shows some of the more personable side of franchising. Each franchising journey is different, but each can be a success if done correctly!
The Franchise Hall of Fame celebrates franchise systems that have been named a Top Franchise at least 10 separate times since the first annual Franchisee Satisfaction awards were given out in 2006. Each of the franchises on the list have shown long-term dedication to listening to and supporting their franchisees.
Starting a franchise can be a daunting and difficult task and many who set out on the journey run into the same, or at least similar, hurdles. This easy 11 step process helps new franchisees avoid these common problems to make their endeavors as successful as possible.
Mark Zuckerberg was given an early ultimatum growing up - either go to Harvard, or franchise a McDonald's restaurant. This article describes the decision he eventually made and shows the ins and outs of beginning a franchising opportunity and how his life would have differed had he chosen the Golden Arches instead of the Crimson.
2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.
Bill Zirzow, President and CEO of Town Money Saver, explains what being named to the Entrepreneur Magazine's Franchise 500 list and Franchise Business Review's Top 200 Franchising Opportunities list means to him and what it says about his franchise.
CEO and Managing Director of Franchise Business Review, Eric Stites, elaborates on the less well-known struggles of purchasing and maintaining a franchise. Eric provides franchisees with many resources to allow a better understanding of potential future hurdles so that risks may be mitigated.
Weichert Real Estate Affiliates, Inc. has been named to Franchise Business Review's "Top 200 Best Franchises" list for its fourth consecutive year. Bill Scavone, President and COO of the company, weighs in on what the honor means to the company and Weichert's continued dedication to providing a top-notch partnership with its franchisees.
Whatever your reasons, starting your own business doesn’t mean you have to retire early from your full-time gig. In fact, it could mean the opposite — your business idea might need some time to prove itself before you can afford to leave your job.
Franchise Business Review announces the Top Franchises for 2019 based on franchisee satisfaction research. To identify the top 200 franchise brands, Franchise Business Review analyzed 18 months of data from approximately 30,500 franchisees representing 310 brands regarding their overall satisfaction with their brands and their likelihood to recommend it to others.
It’s the season of giving, and while a partridge in a pear tree would be nice, we thought a list of our 12 favorite books would be a tad more practical. The team at FBR compiled this list of the most inspiring and motivating books they’ve read this year so we could share them with you.
From a bad experience with a messy apartment (and one very unhappy cat) to award-winning franchise...what launched MaidPro into one of the most successful cleaning franchise companies today. Business View Magazine interviews MaidPro CEO Mark Kushinsky.
This handy checklist is a free tool to help you compare the services and benefits of survey providers - either internal or third-party - to make sure you’re getting the most for your investment of time and money.
It’s clear that content marketing works. You know you need it to be relevant, but executing is another story. No matter the size of the system, franchisors share the same challenges when it comes to implementing and maintaining an effective content marketing strategy. This list of helpful resources and tips can help you get over the content marketing hump.
Franchise Business Review's research with over 26,000 military veterans revealed the top 80 franchises with the highest levels of satisfaction among veteran franchise owners.
Franchise Business Review has released the Top Food and Beverage Franchises to own based on independent research data from over 4,300 franchise owners. Other findings from the research show the average annual income for food franchisees that have been in business longer than two years is $120,000. Nearly a third of food franchisees surveyed have been in business 10 years or more.
FBR's 2018 list of the top innovative brands is the second annual ranking of franchise companies based on research data from approximately 24,635 franchisees representing over 280 brands regarding their brands’ innovation and creativity.
Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.
This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.
This Forbes article explores five reasons franchises are gaining popularity among the startup community and recommends Franchise Business Review as an authoritative source to find franchise opportunities.
Franchise Business Review announces the Top 50 Franchise Leaders based on independent feedback from franchise owners within each leader's franchise system. Franchisees were asked over 30 questions regarding their brands, including questions about their franchise’s integrity, core values, culture and community – the intangible aspects that can make or break the franchise experience.
Franchise Business Review announces the 80 Top Low-Cost Franchises for 2018 based on research conducted with franchise owners from over 150 franchise brands with investment levels under $100,000.
We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.
Franchise Business Review released the 2018 Top-Rated Franchises for Women based on surveys of over 5,700 female franchise owners on their overall satisfaction in eight key areas.
In his Franchise Update column, Art Coley discusses how the FBR survey provides franchisors with the metrics they need to measure and improve brand performance.
The call for entries for Franchise Business Review's annual FBR50 Franchisee Satisfaction Awards is now open. The deadline to register for the 2019 awards is September 30, 2018.
Startup Nation debunks one of the most common myths about franchising and talks with FBR's editorial director, Sarah Brady, about what candidates need to know before buying a franchise.
Franchise Business Review compiled survey feedback collected over 18 months from 5,723 female franchisees representing 240 franchise brands. Overall, female franchisees overall say their work/life is balanced or very balanced.
We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.
Councils, Committees, and Advocates: Best Practices for Leveraging Franchisee Input and Rolling Out Changes
A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected -- and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.
We've often discussed the importance of collecting and analyzing unit-level data to help franchisees improve their profitability and grow their bottom line. This time, we focus specifically on WHY it's important not just to collect the data, but to share it with the entire system. Our panelists discuss what they share, how they overcome franchisee pushback, and what benefits they've seen by making this data available system-wide.
If every franchise brand had a fully integrated, customized, easy to use, modular, cost-effective technology platform for their franchisees, operations would run very smoothly. Unfortunately, the perfect tech options seem too expensive for the brands that need them most and the questions involved with moving from one platform to another can quickly halt a much-needed upgrade. In this webinar, we speak with panelists who can clarify how to make the choice in platforms, when to make the investment, and the most seamless ways to roll out a new system.
Franchisees are motivated by the potential to realize their dreams. Unfortunately, it can become very easy to lose sight of the long-term goals while dealing with the short-term challenges within the business. Working with franchisees to put their vision in writing can help them to stick to it and track their own progress, and helps YOU to make sure their vision stays aligned with the brand's so that both parties are working toward common goals.
You’ve nurtured ideal franchisees all the way through the sales pipeline; now all that’s left is to sign on the dotted line. This webinar will take you through practical strategies for closing franchise deals, including using discovery days and shadow programs, why you should reveal the good AND the bad to candidates, tools (checklists, templates, FAQs) to speed up validation, and how to deal with candidates who sabotage the validation process.
Today 55% of the franchise industry is controlled by multi-unit unit operators. But landing a multi-unit operator can sometimes feel like reeling in a whale. This webinar will help you better understand what sophisticated multi-unit candidates look for when seeking a brand and how they evaluate it. You’ll learn tips and techniques for adapting your development process to multi-unit candidates and how to make your brand more attractive to the lenders that finance them.
Everyone wants more leads, but increasing the number of leads coming in doesn’t do you any good unless they’re quality leads. Listen to franchise development experts share their experience about what works best, tactics for marketing your brand to candidates, how to get more referrals, and how to convert more leads by being transparent throughout the sales process.
In an exclusive Q&A with Retail Touchpoints, Crunch Fitness' Ben Midgely talks about their fitness centers' "cool factor" and why they're choosing non-traditional real estate.
Franchisors looking for the next generation of franchisees should consider targeting recruitment at a these demographics to find candidates full of potential.
Global Franchise Magazine ran a feature article about what women need to know to be successful in franchising, including stories from franchisees representing FBR clients.
Franchise brokers can be an important part of your franchise recruitment strategy, but most franchise brokers are working with a hundred or more brands. So how do you make sure your broker is recommending your brand over others when talking with potential leads? Find out how your franchisee satisfaction data can be the silver bullet to get your broker sending more candidates your way.
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the burning question, “How much money can I expect to make?” FBR's President & COO Michelle Rowan shares three need-to-know tips to make your Item 19 accurate and engaging.
Looking at franchisee satisfaction data spanning a recent 18-month period, franchisees of Emerging brands showed a more positive sentiment in several key areas compared to all franchise owners Franchise Business Review surveyed.
Club Solutions gives a behind-the-scenes look at the latest developments and differentiating qualities of certain brands, including insights from Franchise Business Review.
Franchise Business Review's data shows that brands with high franchisee satisfaction drastically outperform brands with low satisfaction on every key performance metric. This graphic illustrates the gap between brands in the top quartile of satisfaction and brands in the bottom quartile in annual unit growth, royalty revenue, franchisee turnover, and franchisee income.
Discovery days are an integral part of every brand’s development process. FBR's President & COO Michelle Rowan shares shares the top five creative ideas shared by leaders from: Smoothie King, Mathnasium, College Hunks Hauling Junk, Right at Home, and InXpress in FBR's Development Webinar Series.
Using the data Franchise Business Review has collected from over 1,100 franchise brands, we've identified four warning signs that indicate that your franchisees are unhappy or disengaged - which means your system is at risk. FBR's Michael Kupfer talks about what you need to watch out for.
The most successful CEOs lead by taking cues from what their franchisees are saying. Learn the three things that ALL CEOs should be doing if they truly care about the health and wealth of their system.
Nobody likes to waste money, but time and again, we see franchisors making simple mistakes that are costing them. In under three minutes, FBR's President & COO Michelle Rowan shares three ways you could be losing money - without even knowing it. Watch now to find out if your system is at risk and learn how to fix it.
Attracting multi-unit franchisees isn’t as simple as just saying you want them. Michelle Rowan, President & COO of Franchise Business Review shares four ways our most successful clients are bringing more multi-unit owners into their system.
FBR’s CEO, Eric Stites, recently talked with Crunch’s CEO and Founding Partner, Ben Midgeley, about fanchisee-franchisor relationships, being “unamazonable”, and creating a culture of listening.
Check out the clickable gallery from Club Industry highlighting Franchise Business Review's top fitness franchises for 2018.
Nike made a mistake that cost them billions when they lost their endorsement contract with Golden State Warriors superstar Stephen Curry to Under Armour. Don't make the same mistake Nike did when it comes to your franchisees.
Franchisee satisfaction can have a direct impact on your bottom line - but it doesn’t have to cost you a lot. FBR's President and COO, Michelle Rowan, shares five easy tips that don't require a budget to help you boost the growth of your franchise system.
Sales is all about storytelling: Connecting with your audience on a human level. And while data - cold hard numbers - may not seem like it gives your audience the warm and fuzzies, data is actually a powerful storytelling tool. These tips and tricks will show you how to leverage franchisee satisfaction data at every stage of the sales funnel to meet and exceed your franchise recruitment goals.