Each year, Franchise Business Review surveys thousands of franchise owners to benchmark satisfaction in the areas most critical to franchise performance. This year’s data revealed seven surprising “danger zones” that negatively impact system success.
Watch the presentation of the key findings from the 2023 Franchising@WORK Employee Engagement study of over 6,000 franchise employees.
Dave Hansen of Client Tether and FBR president & COO Michelle Rowan dig into the complexities of the franchisee-franchisor relationship and why trust is the most important thing for franchisors to get right.
Learn how franchise organizations can incorporate diversity, equity and inclusion (DEI) initiatives to strengthen engagement, trust and loyalty—from employees, franchisees, and customers.
What has had the biggest impact on employee engagement & retention in the franchise sector in 2022? Watch now for the detailed findings from nearly 5,500 corporate franchise employees.
Webinar: Hear from franchise leaders that have designed innovative, award-winning programs to increase employee engagement, retain top talent and build a winning franchise culture.
FBR presents the key findings and takeaways from our research on the current state of franchising and the expectations for growth in 2022.
In this webinar, hosted by FranConnect, a standout panel of Franchise Operations experts share data-driven insights and best practices gleaned from a lifetime of coaching franchisors on driving franchisee performance and satisfaction, ensuring franchisee compliance and creating engagement and alignment.
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Franchisee validation is a clear and measurable indicator of operational soundness; however, the typical franchisee lifecycle shows that a new franchisee’s satisfaction usually declines after a few years – which can negatively affect validation and franchise sales. Learn unique approaches franchisors are taking to mitigate or break the franchisee lifecycle and turn those programs (and their franchisees) into a development tool.
In these live case studies, learn how forward-thinking brands are using operational innovation as a differentiator to bring in more candidates, award more franchises, and ultimately, drive unit-level profitability.
Operations and development don’t always go hand in hand. In practice, however, these two functions need to be closely aligned to create a positive and profitable culture. This session brings together brand leaders from both sides of the house to share strategies and best practices for aligning their teams.
FranNet hosts Franchise Business Review to help franchisors understand why franchisee satisfaction is a critical element of their validation and growth strategy. Hear from leading franchisors who are using franchisee satisfaction data to speed up the validation process and help brokers close more deals, faster.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Want to learn how some of the most successful companies in franchising achieving top performance? Watch these free franchise crash courses for practical tips and real-life examples you can easily implement in your own system.
We often hear that the data we provide has helped our clients identify key issues among their franchisees, but it can sometimes be difficult to put an operational value on tracking franchisee attitudes. In this webinar, we speak with three franchisors about how moving the needle on satisfaction has also helped them grow their brand, both in same-store sales and new development.
A system with 500 franchisees handles communications very differently than one with 25, but regardless of size, franchisees demand that their voices be heard and respected -- and rightfully so. Still, finding the optimal strategy to solicit feedback, make decisions, and roll out changes while making sure everyone feels represented can be extremely difficult for any brand. Our panelists discuss how a brand of any size can create efficient, open communication channels to keep both franchisor and franchisees happy.
We've often discussed the importance of collecting and analyzing unit-level data to help franchisees improve their profitability and grow their bottom line. This time, we focus specifically on WHY it's important not just to collect the data, but to share it with the entire system. Our panelists discuss what they share, how they overcome franchisee pushback, and what benefits they've seen by making this data available system-wide.
If every franchise brand had a fully integrated, customized, easy to use, modular, cost-effective technology platform for their franchisees, operations would run very smoothly. Unfortunately, the perfect tech options seem too expensive for the brands that need them most and the questions involved with moving from one platform to another can quickly halt a much-needed upgrade. In this webinar, we speak with panelists who can clarify how to make the choice in platforms, when to make the investment, and the most seamless ways to roll out a new system.
Franchisees are motivated by the potential to realize their dreams. Unfortunately, it can become very easy to lose sight of the long-term goals while dealing with the short-term challenges within the business. Working with franchisees to put their vision in writing can help them to stick to it and track their own progress, and helps YOU to make sure their vision stays aligned with the brand's so that both parties are working toward common goals.
You’ve nurtured ideal franchisees all the way through the sales pipeline; now all that’s left is to sign on the dotted line. This webinar will take you through practical strategies for closing franchise deals, including using discovery days and shadow programs, why you should reveal the good AND the bad to candidates, tools (checklists, templates, FAQs) to speed up validation, and how to deal with candidates who sabotage the validation process.
Today 55% of the franchise industry is controlled by multi-unit unit operators. But landing a multi-unit operator can sometimes feel like reeling in a whale. This webinar will help you better understand what sophisticated multi-unit candidates look for when seeking a brand and how they evaluate it. You’ll learn tips and techniques for adapting your development process to multi-unit candidates and how to make your brand more attractive to the lenders that finance them.
Everyone wants more leads, but increasing the number of leads coming in doesn’t do you any good unless they’re quality leads. Listen to franchise development experts share their experience about what works best, tactics for marketing your brand to candidates, how to get more referrals, and how to convert more leads by being transparent throughout the sales process.
Whether the thought of analyzing data fills you with dread, or you just don’t know where to start, this 30-minute webinar will help even the most data-phobic franchisor understand how to use your data to drive your strategic efforts and start outperforming your competitors.
This 30-minute webinar will show you how to turn poor franchisee satisfaction into an opportunity to positively impact your bottom line and get franchisees excited about their future with the brand.
Learn how successful brands "sell franchises" differently and tips for tweaking your development process to recruit more star performers.
Learn where the most common franchisee performance gaps exist and five tips for building a network of engaged, highly successful franchisees.
Closing deals with prospective franchisees doesn’t have to take up valuable time and resources. In this 30-minute webinar, learn five tips for closing deals more easily and efficiently.
Hear franchise experts share best practices in using surveys.
Grow your brand the right way. Learn what top emerging brands are doing to grow their brands and cash in on franchisee satisfaction--and how you can, too.
