How Trust Impacts the Bottom Line in Franchising

Dave Hansen of Client Tether and FBR president & COO Michelle Rowan dig into the complexities of the franchisee-franchisor relationship and why trust is the most important thing for franchisors to get right in The Advisory Board Podcast Season 3:

• Explore the importance of trust and effective communication in franchising.
• Uncover the key elements of unit-level profitability and franchisee satisfaction.
• Learn strategies for building a culture of trust between franchisors and franchisees.
• Gain insights into measuring customer feedback and utilizing it for continuous improvement.

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