Franchise Companies Recognized for Outstanding Company Culture and Employee Engagement 

September 20, 2021 – Portsmouth, NH – Franchise Business Review has announced the winners of the 2021 Franchising at Work awards

Franchise Business Review (FBR), a research firm that specializes in benchmarking satisfaction within the franchising sector, conducts surveys of corporate franchise employees, franchise supplier employees, and franchise owners’ employees across North America each year to determine their levels of engagement. 

FBR recently conducted an industry-wide Franchising at Work Employee Engagement & Compensation Benchmarking Study to provide aggregate data to help franchise companies understand how their culture, compensation, and engagement compares to others. 

Participants were asked 24 core benchmark questions related to job satisfaction, engagement, management, brand leadership, and culture, as well as detailed personal questions about their position, compensation, benefits, and demographics.

Franchise companies and suppliers that participated in Franchise Business Review’s employee engagement research were eligible for the Franchising at Work Awards. FBR analyzed data from over 4,000 franchise professionals to identify the award-winners based on responses from their employees in eight key areas. 

The following companies were recognized: 

Franchising at Work ReportFranchisors: Large class (100+ employees)

  • Cruise Planners: GOLD 
  • WellBiz Brands: SILVER 
  • Papa Murphy’s: BRONZE 

Franchisors: Medium class ( 25 to 99 employees)

  • College Hunks Hauling Junk: GOLD
  • School of Rock: SILVER
  • Global Franchise Group: BRONZE

Franchisors: Small class (Under 25 employees)

  • Payroll Vault: GOLD 
  • 360clean: SILVER 
  • Showhomes Home Staging: BRONZE 


  • Curious Jane Marketing: GOLD 
  • FranNet: BRONZE

 Additionally, the following companies were named as finalists:

  • 30 Minute Hit
  • DreamMaker Bath & Kitchen
  • East Coast Wings + Grill
  • FRSTeam
  • Green Home Solutions
  • Home Helpers Home Care
  • Jason’s Deli
  • Junk King
  • Nathan’s Famous
  • The Scout Guide
  • Wild Birds Unlimited

“Recruiting and retaining employees was challenging pre-pandemic. Now, it’s nearly impossible for some organizations, as work/life balance, job flexibility, remote work, and higher wages have become top priorities,” says Eric Stites, founder and CEO of Franchise Business Review. “Franchise companies that were focused on building a strong culture prior to the pandemic have fared far better in maintaining high levels of employee engagement, which ultimately translates directly to more engaged franchisees and more loyal, satisfied customers. We are proud to recognize the companies that have dedicated the time and consistency to creating a culture that really moves the needle.”


About Franchise Business Review

Franchise Business Review (FBR) is a leading independent market research firm that specializes in benchmarking franchisee and employee satisfaction. FBR provides franchise companies with benchmarks and best practices to improve satisfaction, employee engagement and retention. FBR has partnered with over 1,100 top-performing franchise companies to drive franchise growth and achieve greater success through data-driven insights. Learn more about FBR’s research at


Media Contact:                                                   

Ali Forman
B2B Marketing Director
[email protected]