How Franchisee Satisfaction Helped Save Restaurants During the Pandemic

Resource Center | FBR In the News | Mon Aug, 2021 | 1 min read

Ali Forman

Ali Forman, Director of Editorial Content

Franchise Business Review

The pandemic has been a game-changer for restaurants, forcing everyone, including quick-service operators, to rethink everything they do. Research highlighted in this QSR Magazine article showed that the brands that kept their franchisees engaged, informed, and satisfied had the best chance to succeed.

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About The Author

Ali Forman

Ali Forman, Director of Editorial Content

Franchise Business Review

As the Director of Editorial Content, Ali leads FBR’s content strategy and creates high-quality, engaging resources to educate and inspire both franchise companies and future franchise owners. Ali’s previous experience includes senior marketing communications and content development roles in the employee benefits, data privacy, and publishing sectors. She lives in Maine with her husband and two sons.

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