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Published August 23, 2021

How Franchisee Satisfaction Helped Save Restaurants During the Pandemic

The pandemic has been a game-changer for restaurants, forcing everyone, including quick-service operators, to rethink everything they do. Research highlighted in this QSR Magazine article showed that the brands that kept their franchisees engaged, informed, and satisfied had the best chance to succeed.

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About the Author: Ali Forman

As the Marketing Director, Ali’s role is to educate franchise companies about and inspire them to participate in FBR’s research in order to grow and improve their brands. Ali lives in Maine with her husband and two sons.
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