Three Takeaways from The Wealthy Franchisee (Not Just for Franchisees)
Emily George reviews The Wealthy Franchisee by Scott Greenberg. See the takeaways that will help you take your business or career to the next level.
Supporting Women in Franchising
Celebrating International Women's Day with some of the amazing resources to help women in franchising connect and succeed.
Franchise Industry Outlook Data Show Franchise Companies Leading U.S. Economic Recovery
What is the outlook for franchising in 2022? Read FBR's industry report based on data from over 31,000 franchise owners across 350 brands, 6,000 employees at both the corporate office and unit-level, and 200 franchise executives.
5 Tips to Make the Most of the IFA Convention
The International Franchise Association’s (IFA) Convention is THE franchising event of the year. FBR's President, Michelle Rowan, share a few tips she's picked up over the years for making the most of your time there - no matter if you're a seasoned veteran or first time attendee.
Franchising Outlook 2022: FBR Industry Report
FBR surveyed nearly 30,000 franchise business owners, thousands of corporate and unit-level employees, and hundreds of franchise leaders to fully understand the current state of franchising and expectations for growth of the franchise sector in 2022.
Franchising Outlook 2022 Presentation
FBR presents the key findings and takeaways from our research on the current state of franchising and the expectations for growth in 2022.
2022 Franchising Predictions
What does the future hold for franchising in 2022? Thought leaders share their franchise predictions and reflect on 2021.
WWTLD: What Would Ted Lasso Do?
What are the best leadership lessons from Ted Lasso? These are gems to live by for franchisors and anyone who wants to be a better leader.
Why Image One Shares Survey Data with Candidates
Image One's Tim Conn talks about why they continue to survey their franchisees year after year, which question means the most to him, and how Image One summarizes the data highlights to help candidates understand the strengths of their system through FBR’s independent lens.
A Newcomer’s Take on Franchising: Perspectives from the Multi-Unit Franchising Conference
FBR Client Consultant Courtney Stillings recaps takeaways from franchise leaders about the future of franchising from the 2021 Multi-Unit Franchising Conference in Las Vegas.
How Fibrenew Harnesses the Power of Third-Party Validation
Learn how Fibrenew uses their recognition as an FBR award-winner to grab the attention of candidates and, in turn, how they use that third-party validation as a powerful tool to educate candidates about what to expect.
Why Franchisee Satisfaction Is the Number 1 Driver for Kitchen Solvers
In this conversation with Kitchen Solvers' Zach Nolte he explains how they use FBR’s survey to put quantifiable metrics around franchisee satisfaction, and use the survey data to show their franchisees that they are listening and making changes based on their feedback.
How PuroClean Captures the Enthusiasm of Franchisees and Turns It into Opportunity
Tim Courtney, VP of franchise development for PuroClean sat down with FBR to talk about the opportunity he saw when he first joined the team to capture the enthusiasm of PuroClean’s owners and turn that into an advantage on both the development and operations sides.
Two Men and a Truck Succeeds Where Other Franchise Companies Fail
Randy Shacka, president of Two Men and a Truck talked with FBR about how they deliver on satisfaction, trust, and values by being intentional and building strong relationships.
How Cruise Planners Continued to Grow Despite a Travel Industry Standstill
The travel sector took a major hit during the pandemic, but that’s not stopping Cruise Planners. Founder & CEO Michelle Fee shares how pent-up demand for travel combined with innovative support strategies are creating opportunity.
Putting Others First Is What Puts Visiting Angels on Top
Visiting Angels Vice President David Ritterling talks with FBR about why building a system of people who love people translates into a winning business model.
Why Just Between Friends Went From Doing a Free Survey to Buying the Results
Co-founder and president Shannon Wilburn recalls the “a-ha” moment when she realized she was missing out on the goldmine of data in her FBR survey.
What Pet Supplies Plus Gets from FBR That They Can’t Get Anywhere Else
As part of our ongoing series highlighting our Top Franchises, FBR asked Pet Supplies Plus Franchise Development Specialist Christine Schultz some questions to uncover what it is that makes Pet Supplies Plus a best-in-category brand.
Want to Boost Franchisee Survey Participation Rates? Take a Lesson from Tropical Smoothie Cafe
Franchisors often ask us how they can encourage their franchisees to participate and boost survey participation rates. We recently unearthed this 2019 video of Charles Watson, CEO of Tropical Smoothie Cafe, inviting his franchisees to take our survey, and we couldn’t help but share!
How the #1 Rated Education Franchise Uses Franchisee Satisfaction Data to Get Better Every Year
Dennis Maple, president and CEO of Goddard Systems, Inc., explains how they use their annual FBR franchisee satisfaction survey to baseline against competitors as well as their own goals for success.
How Christian Brothers Automotive Has Changed the Way They Do Business Using Franchisee Satisfaction Data
Christian Brothers Automotive president Donnie Carr shares how their FBR survey results inform strategic planning throughout the organization from operations to development to franchisee support and franchise culture.
Franchisee Vision Plans: The Most Effective Tool You’re NOT Using
Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.
Why MaidPro’s Satisfaction Awards Are a #1 Selling Point
We talk with Maddi Park of MaidPro as part of our ongoing series highlighting the 2021 Franchisee Satisfaction Award winners. Maddi discusses how they make franchisee satisfaction data an integral part of their franchise marketing strategy.
The 4 Most Important Things Franchise Leaders Can Do for Their Employees
What can franchise leaders do to keep employees engaged while the workplace and workspace continue to evolve through the pandemic? Learn the four things franchise franchise organizations should be doing for their employees to increase engagement in the COVID-19 world.
Why Soccer Shots Asked Franchisees for Feedback During the Pandemic Shut Down
Justin Bredeman, CEO of Soccer Shots, talks with FBR about why they were committed to surveying franchisees amidst the challenges of the pandemic, how they used the survey data to identify areas for improvement and measure performance, and the post-pandemic outlook.
How TeamLogic IT Adapted Their Franchisee Support Model to Achieve Significant Network Sales
As part of FBR’s ongoing series spotlighting 2021 Franchisee Satisfaction Award Winners, FBR talked with Team Logic IT’s president Dan Shapero about strengthening franchisee relationships, adapting franchisee support during the pandemic, and how they have continued to generate demand for the brand in terms of new store sales, new store awards, and territory expansion.
How Payroll Vault Measures Success Using Franchisee Satisfaction
In our continuing series spotlighting our 2021 Best-in-Category Franchisee Satisfaction Award Winners, Payroll Vault president & CEO Sean Manning talks with Nicole Dudley, Director of Client Relations at Franchise Business Review, about the “hypertransformation” in business over the past year, as well as how they use their survey data to drive goal-setting and measure success.
Attn: Smart CEOs
The pandemic disrupted many businesses - some struggled to survive while others were able to drive innovation. So where does that leave franchise CEOs who are committed to the health of their system? Implementing these three strategies with a critical focus on people is crucial for success.
How FASTSIGNS Uses Continuous Feedback From Franchisees to Drive Innovation and Growth
FASTSIGNS' Mark Jameson talks with FBR about why franchisee satisfaction is one of the four key pillars of FASTSIGNS mission, how they use FBR’s data to bring in high quality candidates who are aligned with their culture, and how the pandemic drove rapid innovation in their business.
Boosting Franchisee Soft Skills to Get Hard Results
Getting franchisees to their "point of clarity" can turn around underperforming franchisees and drive greater system performance overall. Scott Greenberg, author of The Wealthy Franchisee, shares how to get franchisees into the right mindset to boost performance, increase satisfaction and grow your brand.
21 Franchising Predictions for 2021
What does the future hold for franchising? We asked some of the thought leaders in franchising to look into their crystal balls and reveal their predictions for 2021.
Franchise Buyers Increasingly Care About Franchisee Satisfaction
All franchise buyers do varying degrees of due diligence before investing in a brand. The difference is that today more and more prospective franchisees are looking at franchisee satisfaction data in addition to financial benefits, lifestyle, and the training and support they’ll receive. See what current franchisees have to say about franchisee satisfaction as a key factor in choosing a franchise.
Franchise Horror Stories: 5 Ways to Separate Your Brand From the (Scary) Headlines
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Franchise Culture in 2020 Is Different – Like Everything Else
While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started
Stories of Success: FBR Talks with Female Franchise Leaders
Listen to inspiring stories from two of franchising's most inspiring female leaders in the Her Success podcast series from the Women's Franchise Committee.
Franchisor Spotlight: Pinch A Penny
Michelle Rowan, president & COO of FBR, recently sat down with Michael Arrowsmith, Chief Development Officer of Pinch A Penny, a pool retail, service and repair franchise, to talk about their culture, what candidates are looking for when researching potential franchise investments, the recession, growth outlook, and training and support for franchisees.
5 Ways Franchise Leaders Can Support Employees and Franchisees in the Fight Against Racism
With protests continuing across the country, it’s clear we need systemic change to end racism. Franchising is positioned to lead the way by supporting franchisees and employees. Here are five ideas we’re sharing from what we’re reading and hearing from people in our industry.
How to Get Peer Groups Back on Track
Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.
Cultivate a Data-Driven Organization from the Top Down
When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.
10 Myths About Franchisee Surveys Debunked
Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.
Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis
Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.
The ROI of Franchisee Satisfaction Surveys
Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.
Why Does FBR Offer a Free Franchisee Survey?
Franchise Business Review offers a free franchisee survey. Find out how and why we do it and how to get your free survey with no catch!
How to Work with Independent Franchisee Associations
Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.
Vulnerability: 3 Personal and Professional Takeaways from Brené Brown
FBR's president Michelle Rowan shares her three personal takeaways from Brené Brown on vulnerability, as well as how they apply to franchising.
Smart Ideas Project 2020: The Path Forward from COVID-19
Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.
How to Implement Franchise Peer Performance Groups
Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.
Maintaining and Rebuilding Company Culture During and Beyond COVID-19
Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.
Caring for Your Business, Yourself and Others During COVID-19
Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.
COVID-19 Franchise Resources
Within days of COVID-19 becoming a health and economic crisis, numerous organizations and companies made resources available to provide assistance and forums to connect us and guide us through this. To make them easier to access, we’ve compiled a list of the COVID-19 franchise resources we’ve come across. The list is not exhaustive and we are updating as more resources become available.
3 Simple Steps to Building in Transparency (and Keeping Franchisees Satisfied)
Learn three steps you can take to build in transparency to keep existing franchisees satisfied and engaged, and attract new franchisees to your brand.
Creating a Culture of Growth
Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.
What’s Keeping Franchise Operations Up at Night?
What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.
Franchisee Satisfaction as an Operations KPI
There is no metric that better predicts success or foreshadows issues within a system than the sentiment of its franchise owners. Measuring and managing franchisee satisfaction is the best way to build a system in which everyone wins.
This 4th Is a Good Time to Remember Positive Results Come from Listening with Respect (part II)
As we celebrate this fourth of July, FBR's president Michelle Rowan reflects on the freedoms we enjoy and the value of listening to and carefully considering the opinions of others in our communities, families, even our franchise systems, in order to drive positive change.
Innovation in Franchising: How Any Lab Test Now Is Seizing Opportunity in the Healthcare Sector
FBR sat down with Any Lab Test Now to talk about how they have seized a unique position in the healthcare consumerism sector and their approach to innovation in franchising, particularly when it comes to franchisee support.
How an Emphasis On Building Lasting Relationships Has Made Home Instead the #1 Senior Care Franchise
In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.
10-Step Checklist to Becoming a Top Performing Franchise System
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
Be Notorious: What We Can All Learn from RBG on International Women’s Day
Celebrate International Women's Day with three simple, yet profound ideas gleaned from the legendary Ruth Bader Ginsburg. Franchise Business Review's President and COO, Michelle Rowan, explores lessons learned from the feminist icon, the value of women in her personal life and their role in the industry.
12 Days of Holiday Reading to Get You Motivated and Inspired
It’s the season of giving, and while a partridge in a pear tree would be nice, we thought a list of our 12 favorite books would be a tad more practical. The team at FBR compiled this list of the most inspiring and motivating books they’ve read this year so we could share them with you.
eBook: The CEO’s Guide to Creating and Maintaining a Positive Culture in Franchising
Despite it's critical importance, culture is frequently overlooked by leadership. This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.
What Makes a Positive Organizational Culture?
Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.
Best Franchises to Work For?
We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!
5 Must-Have Resources for Emerging Franchise Brands
We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.
Is Your Brand Being Sabotaged?
There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.
Franchise Culture as a Foundation for Success
Franchise culture NEEDS to be an operational priority - starting with leadership, but really for everyone in your organization. The challenge is knowing where to start. Join FBR at the IFA Operations Seminar in Tampa this fall to learn the secrets of creating a winning culture from leading franchisors.
Innovation in Franchising Goes Way Beyond Tech
Yogi Bear's Jellystone Park Campground started in 1969 and is most known for its family-friendly, outdoor entertainment - and of course, the iconic Yogi Bear character - but they are anything but old-school. Find out how they use innovation to drive sales and profitability.
Joe Hart of Dale Carnegie Discusses Franchisee Engagement at the 2018 IFA Convention
If you didn't get a chance to catch the closing session at the 2018 IFA Convention, you missed out. Luckily, we have the video. Dale Carnegie's Joe Hart shared how seeing FBR's survey data made regaining franchisees' trust his #1 priority.
Development and Operations. Better Together.
Just like peanut butter and jelly, Batman and Robin, yin and yang...operations and development are better together. When they join forces, deals close faster and revenue rises. Register for FBR's Performance Series to hear leading franchisors share practical ideas for achieving alignment between teams.
Three Things All CEOs Need to Know
The most successful CEOs lead by taking cues from what their franchisees are saying. Learn the three things that ALL CEOs should be doing if they truly care about the health and wealth of their system.
How Crunch Fitness Sold 900 Units in 8 Years and Became a Best-in-Category Franchise
FBR’s CEO, Eric Stites, recently talked with Crunch’s CEO and Founding Partner, Ben Midgeley, about fanchisee-franchisor relationships, being “unamazonable”, and creating a culture of listening.
Coaching Underperforming Franchisees: Don’t Make the Mistake Nike Did
Nike made a mistake that cost them billions when they lost their endorsement contract with Golden State Warriors superstar Stephen Curry to Under Armour. Don't make the same mistake Nike did when it comes to your franchisees.
10 Tips and Tricks to Crush Your Franchise Recruitment Goals With Data Storytelling
Sales is all about storytelling: Connecting with your audience on a human level. And while data - cold hard numbers - may not seem like it gives your audience the warm and fuzzies, data is actually a powerful storytelling tool. These tips and tricks will show you how to leverage franchisee satisfaction data at every stage of the sales funnel to meet and exceed your franchise recruitment goals.
How Yogi Bear’s Laser-Focus on Brand Differentiation Made It a Top Franchise
Yogi Bear's Jellystone Park Camp Resorts was named one of Franchise Business Review’s top 200 franchises of 2018. We recently sat down to chat with Jim Westover, VP of Operations, to talk about the franchise’s growth over the past 50 years and how their focus on brand differentiation and franchisee education has been a critical factor in becoming a top choice for franchise buyers.
5 Tactics to Make Discovery Day More Effective
Discovery days are an integral part of every brand’s development process. They are a way to set appropriate expectations and expose candidates to what it’s like to be a part of your franchise brand. Here are five ideas to make your discovery day more effective and make sure the candidates you choose will turn out to be successful franchisees.
How Sandler Training Ties Franchisee Feedback to Continuous Growth
Dave Mattson, CEO of Sandler Training, explains why Sandler surveys with Franchise Business Review, and shares his thoughts on why franchisees find it valuable as well as how Sandler uses their feedback to make continuous improvements and grow the brand.
Franchisee Satisfaction Data as Business Intelligence
Business intelligence is all about using data to make informed decisions for your organization. It applies data analysis to glean actionable insights, identify risks and opportunities, and guide strategic plans. If you’re not collecting franchisee satisfaction data, you’re missing a critical piece of business intelligence. And that means you’re putting your entire system at risk.
How to Use Satisfaction Data as Part of Your Content Marketing Strategy
We all know the adage that “content is king,” but not everyone takes it to heart. Learn three ways you can use franchisee satisfaction data as part of a solid content marketing strategy to bring in more candidates and close deals more quickly.
4 Ways to Re-Engage Senior Franchisees
It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.
Highlight Your Franchisee Satisfaction Reviews Online to Influence Candidates
It’s no secret most people read online reviews of a product or service before making a purchase. While most franchisors expect and encourage franchise candidates to contact their existing franchisees as part of the validation process, more and more are starting to realize they need to have reviews of their system online to grab candidates’ interest in the first place.
Monday Motivation: Quotes from Successful Franchisors
Successful franchisors make growing their franchise brand look easy, but it rarely is. How do they do it? For a little inspiration, read advice shared by franchisors at leading brands.
Growing Your Franchise Brand Without Losing Sight of What Matters
The energy behind small, but growing franchise brands is often fueled by the passion, culture, and core values of its founders, staff, and franchisees. As a brand grows, those things tend to get diluted or take a back seat to other priorities. Pulse surveys can help you keep your franchise on track and keep franchisees and corporate staff from disengaging.
Case Study: Golden Corral’s Golden Ticket
Learn how the Golden Corral franchise system more than doubled its franchisee satisfaction survey participation - and lived up to its commitment to giving its operators a voice - by partnering with Franchise Business Review.
How Franchise Brands Use Video to Increase Franchisee Survey Participation
Franchise executives from leading brands share how they have successfully incorporated video into their communications with franchisees to boost participation in their annual franchisee satisfaction surveys.
5 Ways to Protect Your Franchise Investment
Franchisee satisfaction is a primary leading indicator of current system health and a predictor of future performance and long-term system growth. If the brand you’re investing in doesn’t provide you with recent, detailed, third-party research on their franchisees’ satisfaction, it could be a red flag.
Communication Audit: Think of It as Benchmarking
When was the last time you did a communications audit? Probably too long ago. Strategic communication is a critical component in your organization's ability to reach and exceed business objectives. And just as you would with other key areas of your organization like operations, marketing, and finance, communication must be reviewed, directed, adjusted, and monitored to ensure the best possible outcomes.
Are your Field Consultants Cops or Coaches?
Do your Field Consultants understand that every request they make of a franchisee should be aligned to how this protects the brand, improves profitability, or creates happier customers? Learn why alignment is more powerful than compliance and more effective in achieving franchise best practices.
Franchisors: Take Franchisee Satisfaction Seriously When It Comes to Valuations
A recent article in the Financial Post pointed out the importance of collecting financial information for franchisees --and having it well-organized and recorded--when it comes to franchise valuations. The same rule applies to franchisee satisfaction.
Franchisee Engagement at Conference: EmployBridge Sets the Tone for Franchise Success
Learn some of the ways EmployBridge has successfully used their annual conference as part of an overall effort to improve and foster franchisee engagement.
eBook: The [Franchise] Happiness Project
If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.
SPECIAL REPORT: High-Performing Business Development for Franchisors
In this second installment of FBR Research Insights, franchisors share their development challenges and how they’ve addressed them to improve performance. Get practical advice and tools to help you attract better candidates and close more deals with the right franchisees.
Three Ways to Make Your Item 19 More Meaty
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the almighty question, “How much money can I expect to make?” Following these three tips can make your Item 19 accurate, precise, and engaging.
For the Win: Coaching Techniques to Boost Franchisee Performance
Effective coaching is a crucial tool for boosting performance. If you want your franchise “team” to take their performance to the next level, these four tips can help you show them how to get there.
The 2016 Smart Ideas Project
FBR Insights, Issue No. 1, Spring 2016 We asked franchisors across North America to share the innovative ways they’re moving the needle on franchise performance. Our goal was simple: to gather the collective brainpower across top franchise brands and share as many smart ideas as possible on ways to improve business performance. The results are compiled here in the 2016 Smart Ideas project, the first in our series of reports for exclusively for franchise professionals.
What’s Even Better Than Watching Cat Videos? The 2016 Ops Series!
The Ops Series brings together some of the most experienced and innovative franchise executives in the business today. With five action packed sessions, you’ll get smart on how to improve performance, increase profitability, and drive bottom line results.
Leverage Survey Data to Boost Your Brand’s Culture, Media Presence, and More
Franchisors that lead their sectors proactively seek feedback from franchisees, customers, employees and/or candidates because they understand doing so positively impacts their bottom line. Read on to learn a few ways to leverage survey data that you may not have considered.
FBR President Shares Best Practices for Using Surveys
Listen in to this Boefly webinar to hear FBR President and COO Michelle Rowan and other franchise executives share best practices in franchise surveys.
The Missing Piece of Your Corporate Culture
Franchise brands with strong cultures have extremely high satisfaction and engagement among their franchisees. But cognitive culture is only half the story. Research cited by Harvard Business Review article points out that emotions are central to building the right culture.
Work Keeping You Up at Night? Rest Easy with the 2016 Ops Series
We talk with franchise executives day in and day out about how to improve franchisee satisfaction, and the most common [...]
eBook: How to Design an Effective Franchisee Vision Plan Program
This eBook is a must-read for any franchisor that wants to increase franchisee satisfaction and improve performance across your system.