Franchisee Engagement at Conference: EmployBridge Sets the Tone for Franchise Success
Learn some of the ways EmployBridge has successfully used their annual conference as part of an overall effort to improve and foster franchisee engagement.
eBook: The [Franchise] Happiness Project
If you can commit to focusing on one area to work on each month and embedding it into your corporate culture, you may find that a step-by-step approach to change can end up making a big difference. This eBook lay out 12 best practices you can implement over the course of a year to increase satisfaction and improve productivity.
Zach Nolte
Zach Nolte President, Kitchen Solvers Did you use any type of survey before FBR’s? If so, was it internal or [...]
Chuck Lennon
Chuck Lennon President, TeamLogic IT Did you use any type of survey before this? If so, was it internal or [...]
SPECIAL REPORT: High-Performing Business Development for Franchisors
In this second installment of FBR Research Insights, franchisors share their development challenges and how they’ve addressed them to improve performance. Get practical advice and tools to help you attract better candidates and close more deals with the right franchisees.
For the Win: Coaching Techniques to Boost Franchisee Performance
Effective coaching is a crucial tool for boosting performance. If you want your franchise “team” to take their performance to the next level, these four tips can help you show them how to get there.
The 2016 Smart Ideas Project
FBR Insights, Issue No. 1, Spring 2016 We asked franchisors across North America to share the innovative ways they’re moving the needle on franchise performance. Our goal was simple: to gather the collective brainpower across top franchise brands and share as many smart ideas as possible on ways to improve business performance. The results are compiled here in the 2016 Smart Ideas project, the first in our series of reports for exclusively for franchise professionals.
Leverage Survey Data to Boost Your Brand’s Culture, Media Presence, and More
Franchisors that lead their sectors proactively seek feedback from franchisees, customers, employees and/or candidates because they understand doing so positively impacts their bottom line. Read on to learn a few ways to leverage survey data that you may not have considered.
FBR President Shares Best Practices for Using Surveys
Listen in to this Boefly webinar to hear FBR President and COO Michelle Rowan and other franchise executives share best practices in franchise surveys.
The Missing Piece of Your Corporate Culture
Franchise brands with strong cultures have extremely high satisfaction and engagement among their franchisees. But cognitive culture is only half the story. Research cited by Harvard Business Review article points out that emotions are central to building the right culture.
Work Keeping You Up at Night? Rest Easy with the 2016 Ops Series
We talk with franchise executives day in and day out about how to improve franchisee satisfaction, and the most common [...]
Whitepaper: The 10 Roadblocks Standing in the Way of Franchisee Satisfaction
Download Franchise Business Review's whitepaper, Top 10 Roadblocks Standing in the Way of Franchisee Satisfaction and learn how to identify [...]
How Three Top Franchises Use Their Franchisee Satisfaction Data
http://vimeo.com/135080066 The data provided by Franchise Business Review gives franchisors a wealth of insights that help them grow their [...]
McDonalds Illustrates the Need to Strategically Respond to Franchisee Satisfaction Data
If McDonald’s current relationship with its franchisees is not enough for you to invest in understanding what the majority of your franchisees are happy with and what they are not pleased with, consider the many system-strengthening benefits satisfied franchisees deliver.
GAINING TRACTION: 5 Steps to Drive Franchise Performance and Profitability
Having a strong culture of transparency is critical for the long-term success of your franchisees and your system as a whole. Franchisees can easily get distracted as their business grows, which will ultimately stall their growth. Being 100 percent transparent as an organization will keep you and your franchisees laser-focused on things that really matter.
3 Ways You Are Wasting Money
Prior to spending the bulk of your budget on advertising, online lead generation, or attending shows to generate interest from potential franchisees, it's crucial to address things your franchisees aren't happy about. Why? Because your franchisees’ feedback can make or break a deal when trying to bring a new franchisee on board.
Getting Franchisees Engaged, Productive and Profitable
Franchise Business Review founder and CEO Eric Stites offers one simple idea to get franchisees engaged, productive, and profitable.
Franchise Business Review Launches National Search for Top Franchises
Register now for Franchise Business Review's 2015 Franchisee Satisfaction Awards, part of a national project that looks at franchisee satisfaction among the country’s most popular franchise brands.
Don’t be a Dummy
No matter how “good” your system is, there’s a little bit of dummy in every organization. If any of these sound like someone you know, now is the time to address it – they could be holding you back from being truly GREAT.
Improve Franchisee Relations One Note At A Time
A common complaint from franchisees is that their franchisor doesn’t listen, the corporate office is out of touch, and they don’t feel part of the larger brand. There are a lot of big picture things you can do to change this, but there’s also one seemingly small thing that can make all the difference: A handwritten note.
Complainers Among Us
There’s no doubt we’ve all worked with a complainer or two—that person who spends all his time griping about a situation rather than doing something to improve it. Complainers may hurt your brand in more ways than you know.
Let Your Franchisees Teach Your Franchisees
We hear it time and time again: Franchisees learn better from each other. So, when a franchisor has a best practice to share, an improvement to make, or a new process to implement, they get better results when the news is delivered by franchisees.
Long Run Leadership
Being a runner from Boston, I’ve spent a lot of time thinking about what I’d have done if I’d been crossing the finish line at 2:50 p.m. on 4/15/13.
Jimmy John’s Greatest Mistake
The passion of Jimmy Liautuad is palpable. He’s got a big personality, and as he shared at Franchise Time’s Finance and Growth Conference in March, he’s had a great ride as CEO of Jimmy John’s Gourmet Subs—a brand he started back in 1983. But it hasn’t all been roses.
The Five Most Important Things We Learned at IFA
Our team spent most of last week in New Orleans at the IFA Convention, so I asked them to dig out from their beads and give me the best tip they took away from being there. Just like the conference itself, there’s something for everyone in their responses.
The No-Longer-Optional Item 19
You may be able to come up with lots of excuses not to include an Item 19 in your FDD, but the reality is your competitors include it and so should you.
Compete Locally to Succeed Nationally
Local efforts can have a big impact on a franchise system as a whole, including its unit profitability, storewide sales, and overall brand growth. If you’re not already, you may want to consider what (or who) is actually driving your local efforts.
Item 19: Uncluttering the Debate
It’s no secret that the Item 19 is a hot-button issue in franchising. While the majority of experts vote in favor of it, there are still many who argue that an Item 19 is not absolutely necessary. Who's right?
The Best Conference Tip I’ve Ever Gotten
The best conference tip I’ve ever gotten was from Susan Black-Beth at the IFA Leadership Luncheon in February. I always walk away from conferences with a few (soon-to-be-forgotten) great ideas, but Susan’s hit home and I’ve been thinking about it—and working on it—ever since.
Would You Trust You?
If by some unlikely twist of fate, you were instantly transplanted from the home office to ownership of your own franchise unit, how would you feel about the direction of the company? What thoughts would be crossing your mind as you read the latest memo from the executives? Would you trust you?
The Silent Killer
A few months ago, I wrote about complainers and their negative effect on a franchise brand. Since then, I’ve been [...]
Survey Spotlight: FASTSIGNS
Catherine Monson and Mark Jameson of FASTSIGNS discuss the benefits of surveying franchisees with a third party. Did you use [...]
Survey Spotlight: MOOYAH
MOOYAH CEO Alan Hixon discusses his franchisee satisfaction survey and the importance of treating franchisees like customers. Did you use [...]
Franchise Leaders Speak Out: Strategies for Building Strong Franchisee Relations
It’s no secret that good franchisee relations lead to franchisee satisfaction, which leads to generally strong businesses. Satisfied and engaged [...]