Michelle Rowan, FBR’s President and COO, was featured on Boefly’s most recent webinar, Best Practices in Franchise Surveys. During the webinar, Michelle, along with executives from top franchise brands, discusses how surveys form the basis of transparency in the sales process and make it easier for candidates to validate your brand.
Beyond the validation process, Michelle shares best practices for using surveys on the operations side, from creating a platform for franchisees to give constructive feedback and embracing negative feedback, to uncovering gaps in your operations processes and re-aligning franchisee expectations.
Get more information about how Franchise Business Review helps franchisors drive performance here.
Interested in having Michelle as a guest on your program? Contact Ali Forman, B2B Marketing Manager at 603.319.4818 or firstname.lastname@example.org