Based on more than 9,500 survey responses from franchise corporate teams and unit-level employees, this year’s findings reveal what’s really driving engagement, loyalty, and workplace culture in franchising today.
Learn 10 ways to position your franchise as an employer of choice and strengthen your employee recruitment and retention efforts.
New franchisee employer obligations create operational headaches for brands. Learn how franchisors can provide HR support to owners without risk.
Unpack what AI, wage pressure, and the American Franchise Act mean for franchising. Built for franchise ops, HR, and executive leaders, this webinar offers practical strategies to help support franchisees with hiring and retention and build stronger, more stable frontline teams in 2026.
If your employee surveys are falling flat, it may be a sign that something else is going on. Here's what it means and how it could affect employee engagement.
Enter by April 30 for the 2026 FBR Employee Satisfaction Awards, which recognize the franchise companies with the best culture.
Learn how FBR's Employee Satisfaction Awards work, who's eligible, how the winners are calculated, and how you can make the list of the best franchises to work for.
Franchise employee engagement sits at 83% vs. a 31% national average. FBR research shows great managers are the engine behind that gap — and how to keep building it.
You don't need the American Franchise Act to pass to support your people. Discover what the AFA means for your brand and how leading franchise systems are already closing the gap.
It’s no secret that a happy and engaged team has a ripple effect. They're your brand ambassadors—while they're with your team, and just as importantly, after they move on. Here are five ways to show them you care on Employee Appreciation Day and all year round.
Learn what highly successful franchisors are doing to empower franchise frontline employees to create a positive culture and drive success.
Top talent is getting harder to find and even harder to retain. If employee recruitment and retention are a concern for your franchise organization, this hiring guide is a must-read to make sure your hiring and retention strategies outperform other companies competing for the best employees.
Download this free eBook to learn why employee engagement matters, how to measure and benchmark your team's engagement, and how to recruit & retain top franchise employees.
Creating a hiring and retention toolkit is a simple, yet effective way to support franchisees. Download a free checklist to review the tools you currently offer and identify additional resources to assist franchisees overcome staffing challenges.
Learn what the best brands are doing to help franchisees overcome their #1 challenge: hiring and retention.
Help franchisees solve their #1 challenge—attracting and retaining great talent. Download a free checklist to learn how you can provide them with world-class support.
Understand the implications of the American Franchise Act and how you can support franchisees with hiring and retention now while protecting your brand.
These are the top franchise workforce trends expected to shape franchising into 2026—and strategies to address them.
Uncover key questions to include in your employee engagement survey to boost team satisfaction, productivity, and workplace culture.
Survey data from 11,000 employees reveals insights into job satisfaction, employee well-being, and workforce trends in franchising.
Watch now to find out what the 2025 Franchising at WORK survey of 11,000+ employees revealed about satisfaction and culture in franchising.
Download the annual Franchising at Work Study for key findings and industry benchmarks around job satisfaction, well-being, culture, and employee engagement within the franchise sector.
Turn the franchise hiring experience into a brand asset. Learn how franchisors are standardizing, automating, and improving hiring across every location.
Find out how The Learning Experience used an employee, franchisee, and customer survey to create a company ‘Happiness Index’ to improve their brand.
Payroll Vault had an impressive rise in their 2025 Employee Satisfaction results with the FBR surveys – here’s how they did it.
Discover the pros and cons of employee engagement surveys. Learn how they can improve employee satisfaction, morale, and retention while identifying pitfalls to avoid.
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between employee satisfaction and engagement - and why it matters.
Everything you need to know about using employee engagement pulse surveys to drive hiring and employee retention in your franchise system.
Download a free guide to learn how to implement an effective employee wellness strategy to create an environment where employees and your franchise organization thrive.
What franchisors need to know about the true cost of employee disengagement and strategies to improve engagement and retention.
Learn how your franchise organization compares, what employees really want, and how leading franchises are positioning themselves as a workplace of choice.
Learn how to help franchisees build stronger franchise operations through increasing employee engagement—without overstepping or jeopardizing compliance.
FBR collected data from over 12,000 employees to analyze data on employee satisfaction and trends in the franchise sector around engagement, well-being, compensation, flexible work, and more.
Watch the presentation of the key findings from the 2024 Franchising at Work Employee Engagement study of over 12,000 franchise employees.
Learn how to strengthen employer-employee relationships through employee listening within all levels of the franchise structure to build a more profitable and productive system.
Understand the potential impacts of the Employee Non-Compete Ruling for both franchisors and franchisees, and what you can do to make sure your franchise network is prepared.
Participation is now open for the 2024 Recruitment, Retention, and Compensation Survey, part of FBR’s ongoing research to better understand hiring, compensation, and employee engagement trends in franchising.
The roundtables are a unique opportunity for Human Resources and internal franchise operations leaders to work on franchise employment challenges together
With some franchise sectors struggling to hire, how can franchisors create a culture that attracts employees to their brand? These 6 tips help franchise leaders create a culture where employees want to work.
FBR and FranCareers brought together a group of franchise HR execs to find out what their biggest challenges and the solutions they've created to tackle them, These are the six biggest takeaways you should know.
Franchise Business Review's Franchising at Work Awards honor franchise companies that have created an outstanding workplace culture and that make employee engagement a top business priority. Download the official Franchising at Work Awards Entry Kit to find out how to qualify.
Learn how to evaluate your franchise careers page to ensure it attracts qualify job candidates and communicates your employer brand and culture.
Employee engagement levels in franchising are the highest since 2018, but burnout and retention remain top concerns for franchisors. Here are the 5 franchise workplace trends to watch.
The latest findings from the 2023 Franchising at Work study of over 6,000 franchise employees representing nearly 180 franchise organizations.
The team from CareerPlug explains what it means to be a joint employer, why franchisors avoid it, and how they can do so while still providing valuable hiring resources to their network.
Gathering employee feedback in a franchise model can be complex, but it doesn’t have to be.
The red flags franchise leaders and HR pros need to watch for that could indicate you have a toxic franchise workplace culture —and what to do about it.
Learn how the leadership team at Hot Dish Advertising used FBR's employee survey data to increase employee commitment and accountability.
See how an award-winning brand used FBR's employee survey data to improve communication and better align teams
Learn how the Massage Heights leadership team used FBR's employee engagement survey data to positively impact employee well-being and culture.
The Franchising at Work Awards recognize the franchise companies with the best company culture based exclusively on independent ratings from employees.
Business owners continue to name employee retention and hiring as one of the top challenges in running and growing their businesses, and yet many still aren’t taking the steps necessary to address it. Here are 7 reasons to reconsider.
2022 may be in the rearview mirror, but there were several posts that offered some great insights that are worth another look as we dive head first into 2023.
FBR's employee engagement research has shown that a quarter of all franchise employees (25%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.
With employee recruitment and retention currently the number one challenge, solving the Gen Z workforce dilemma should be a top priority for franchises.
DC regulators weighed in on the biggest threats to franchising in the current labor market at IFA's Franchise Action Network meeting. These are the three biggest takeaways.
The Great Resignation, quiet quitting, a looming recession...what does it all mean for franchising? Research reveals the top employment trends in the franchise sector.
FBR analyzed data from over 5,500 franchise employees to reveal key insights into job satisfaction, hybrid work and compensation in franchising.
Entrepreneur feature: In a survey by FBR, over half of franchise industry leaders admitted to never getting formal feedback from their teams. That's a giant missed opportunity for retaining talent.
Find out how Massage Heights, Hot Dish Advertising and Wild Birds Unlimited are using their FBR employee engagement survey data to positively impact retention and organizational culture.
Webinar: Hear from franchise leaders that have designed innovative, award-winning programs to increase employee engagement, retain top talent and build a winning franchise culture.
QSR Magazine featured an article from FBR's CEO Eric Stites highlighting how restaurant franchises are focusing on culture and soliciting employee feedback to differentiate themselves.
While employee recruitment and retention challenges are not new issues, the pandemic and its impact on the entire food industry have pushed them to the top of the list. QSR highlights how restaurant franchises are focusing on culture and soliciting employee feedback to differentiate themselves.
Franchise Business Review recognizes 12 franchise companies for outstanding company culture and employee engagement with the 2021 Franchising@WORK Awards.
FBR's new study of employee engagement in the franchise sector reveals key insights about corporate franchise roles, including compensation, satisfaction and productivity.
Employee engagement is important to the success (or survival) of an organization, and while it’s become increasingly hard to foster engagement when some (or all) of your team is remote, it’s also more important than ever in helping to retain your top talent.
Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.
FBR’s CEO Eric Stites provides an inside look at employee satisfaction in the franchise sector in the latest issue of Franchising World. Find out which employees are least satisfied, where the biggest pay gaps exist, and the risks posed by Gen Z.
MOOYAH CEO Alan Hixon discusses his franchisee satisfaction survey and the importance of treating franchisees like customers. Did you use [...]
