Random Acts of Kindness
Published February 8, 2024

Random Acts of Kindness in Franchising

30 little things you can do that make a big difference to others—and yourself

There are many benefits of being kind. It releases hormones that make you feel calm, boosts your energy and mood, and impacts your overall positivity and happiness. With more organizations focused on creating a positive culture, there is a place for kindness in business, and we’re here to promote and celebrate those that spread kindness.

With that in mind, we created our “Random Acts of Kindness in Franchising” to recognize those little things that make a big difference.

  1. Send a handwritten card
  2. Buy a coffee for a stranger
  3. Make a playlist for someone
  4. Treat someone to lunch
  5. Make an entry in a gratitude journal
  6. Shop at locally owned and operated franchise
  7. Hold a door for someone
  8. Invite someone to a #complimentcircle and ask them to shout out franchise suppliers that help them
  9. Let someone know you appreciate them (and why)!
  10. Give feedback about a good customer service experience
  11. Donate time or $$ to a charity
  12. Ask someone “What can I do for YOU?” and follow through (a nod to the “Mayor of Franchising”, Jerry Darnell)
  13. Text someone to let them know you’re thinking of them
  14. Tell someone something specific you love about them
  15. Compliment a stranger
  16. Share one of your personal or professional goals for the year with someone
  17. Support someone’s fundraiser
  18. Record a video and post on social media—praise a person or business, or do something to inspire or encourage others
  19. Tell someone about franchising (Uber driver, someone in an elevator, waitstaff)
  20. Make an introduction for people to connect
  21. SMILE at someone
  22. Say good morning and ask a stranger how they’re doing
  23. Buy coffee for someone who looks like they need it
  24. Be positive when others start talking negatively
  25. Let someone cut in front of you in line
  26. Brag about someone to their boss
  27. Leave a motivating and kind Post-It Note on the bathroom mirror
  28. Offer someone something from your bag to help (gum, BAND-AID, mints, Tylenol)
  29. Give (or send) someone a copy of a great recent read
  30. Invite someone to join you in completing Random Acts of Kindness

Capture your act, or someone else’s, share it on social media with #FranchiseRockStarKindness and tag Franchise Business Review. We might just surprise you with a Franchise Rock Star treat when you least expect it!

Related Content

Random Acts of Kindness Checklist

Random Acts of Kindness Checklist

Download a free Random Acts of Kindness in Franchising Checklist here.


About the Author: Michelle Rowan

Michelle is the president of FBR, the former Chair of the International Franchise Association’s Women’s Franchise Committee. and a Certified Franchise Executive. She is the recipient of the 2022 Crystal Compass Award, has facilitated CEO Performance Groups and Executive Networking Groups and is also a mentor of UNH college students. When she is not at work she is usually reading, playing outside, or hanging out with her husband and daughter.
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