Franchise brokers can be an important part of your franchise recruitment strategy, but most franchise brokers are working with a hundred or more brands. So how do you make sure your broker is recommending your brand over others when talking with potential leads? Find out how your franchisee satisfaction data can be the silver bullet to get your broker sending more candidates your way.
Franchisors often ask us how they can encourage their franchisees to participate and boost survey participation rates. We recently unearthed this 2019 video of Charles Watson, CEO of Tropical Smoothie Cafe, inviting his franchisees to take our survey, and we couldn’t help but share!
If you're a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.
Discover the pros and cons of employee engagement surveys. Learn how they can improve employee satisfaction, morale, and retention while identifying pitfalls to avoid.
One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). Find out what makes a great FBC and how to get the most out of the three-way relationship between the franchisor, franchisee, and FBC.
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between employee satisfaction and engagement - and why it matters.
Everything you need to know about using employee engagement pulse surveys to drive hiring and employee retention in your franchise system.
Discover how franchisors can integrate Franchise Business Review (FBR) insights into the EOS® framework to improve decision-making, enhance satisfaction, and drive business growth.
Download a free guide to learn how to implement an effective employee wellness strategy to create an environment where employees and your franchise organization thrive.
What franchisors need to know about the true cost of employee disengagement and strategies to improve engagement and retention.
What’s in store for the franchise sector in 2025? Franchise thought leaders share their top predictions.
Driven by the attractive growth prospects and scalability of franchise models, private equity firms are increasingly focused on potential investments in the franchising sector. Here are six things PE investors need to know before acquiring a franchise brand.
Discover the essential elements that make a franchise development website effective in attracting and engaging potential franchisees.
Learn how to help franchisees build stronger franchise operations through increasing employee engagement—without overstepping or jeopardizing compliance.
Many franchise business coaches are confident supporting clients with operational issues but struggle with conversations about financial goals and KPIs. Arm them with these 41 questions to improve franchisees' financial performance.
Understand the pros and cons of multi-unit franchising and learn how to tell if your franchise system is growing too fast.
Looking for your next page-turner? Try out these recommendations from FBR president Michelle Rowan.
Attending franchising conferences is a significant investment of time and resources. Here's why smaller events sometimes offer the biggest returns.
Learn how platform franchise brands can grow and strengthen their portfolios by making franchisee survey feedback a strategic priority.
Learn how to strengthen employer-employee relationships through employee listening within all levels of the franchise structure to build a more profitable and productive system.
Before you decide to postpone your franchisee survey, consider the potential risks of delaying or neglecting your annual franchisee satisfaction survey.
Not every brand is an award-winner (yet!), but they are still committed to franchisee satisfaction. Here's why they deserve to be recognized.
JoBen Barkey is a featured speaker at the FBR Summit 2024 in Denver. He'll share the story of how he created a culture within his franchise business that allows him to pursue his passion for giving back. Get a preview with this Q&A.
What is a Performance Max campaign and how can it enhance your franchise marketing? The experts at Location3 explain when, why, and how to add PMax to your marketing mix.
Understand the potential impacts of the Employee Non-Compete Ruling for both franchisors and franchisees, and what you can do to make sure your franchise network is prepared.
Would you be ready if a crisis hit your franchise tomorrow? Implement these steps today to ensure you’re ready when the inevitable occurs.
Paul Pickett, Chief Development Officer at Wild Birds Unlimited shares how they use Franchise Business Review's survey data and tools to attract qualified franchise candidates, speed up their validation process. and assist with multiple store development.
Three franchising lessons we can take away from Queen Elizabeth in the latest season of Netflix's The Crown.
What are the lowest rated areas by franchisees and what can franchise operations teams do to improve them? Find out how field support teams can help improve performance by focusing on these key areas of risk.
With some franchise sectors struggling to hire, how can franchisors create a culture that attracts employees to their brand? These 6 tips help franchise leaders create a culture where employees want to work.
With more organizations focused on creating a positive culture, there is a place for kindness in business. With that in mind, we created a checklist of 30 “Random Acts of Kindness in Franchising” and we invite everyone to participate and celebrate others who spread kindness.
FBR and FranCareers brought together a group of franchise HR execs to find out what their biggest challenges and the solutions they've created to tackle them, These are the six biggest takeaways you should know.
Learn how to improve your franchise development process using data to educate and set realistic expectations with franchise candidates.
Franchise thought leaders share 12 things they think will happen in 2024. See the common themes that emerged.
The shopping season has officially commenced, and whether you’re a Black Friday warrior or more of a last-minute, better-under-pressure shopper, the buying experience can fuel your holiday excitement or suck all the joy out of the process. The same goes for franchise candidates in the validation process. Get the intel you need to make the franchise buying experience something to celebrate.
A look at the economic factors affecting food franchise profitability—labor and food costs, inflation—and what franchisors can do about it.
Raise the performance of your franchise system with these 5 tips.
Foster high performance within your franchise with these 10 simple steps. Follow this checklist, commit to franchisee satisfaction and results will follow.
Learn four ways actively listening to franchisee feedback – even if it's negative – can make a positive difference.
FBR Client Consultant Mike Conlan shares a fresh perspective on franchising as a first-time attendee of FLDC.
It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.
Consistency is the key to success in various aspects of life and business, and the onboarding process for new franchisees is no exception. Learn how to integrate new franchisees into your brand while maintaining a consistent onboarding process.
Discover a three-phase approach to implementing franchise peer groups to improve or enhance franchisee performance in your franchise system.
See how five highly successful brands are leveraging their Franchisee Satisfaction Awards as part of their franchise marketing strategies.
Ongoing training for franchisees is the cornerstone of a successful franchise system. Learn the five most effective types of franchisee training and what they should include.
One of the most efficient ways to predict future franchise brand performance is to examine franchisee survey results. Despite the valuable information surveys provide, some brands still avoid conducting franchisee surveys. Time for a reality check.
Ah, franchise operations. A topic so saturated with generic advice, it's like telling a fish to just keep swimming. But [...]
Learn how to evaluate your franchise careers page to ensure it attracts qualify job candidates and communicates your employer brand and culture.
Learn 5 ways using artificial intelligence in franchising can help franchise brands streamline operations and power up franchise development and marketing.
It’s surprising how many companies participate in franchisee surveys then stick the report in a drawer. Why let this treasure-trove of business intel languish? These 7 easy steps will help you turn your data into action.
Employee engagement levels in franchising are the highest since 2018, but burnout and retention remain top concerns for franchisors. Here are the 5 franchise workplace trends to watch.
A sneak peek at what you can expect from the Executive Summit at the FBR Summit in Austin this October.
Learn how coaches can build credibility with franchisees and create a strong working relationship with legacy owners and top performers.
Which is more likely to lead you to a strong and powerful culture that will promote a healthy, profitable growing business? A culture that just happens or a culture that is planned?
The team from CareerPlug explains what it means to be a joint employer, why franchisors avoid it, and how they can do so while still providing valuable hiring resources to their network.
Gathering employee feedback in a franchise model can be complex, but it doesn’t have to be.
The red flags franchise leaders and HR pros need to watch for that could indicate you have a toxic franchise workplace culture —and what to do about it.
You'd be surprised at how many franchise businesses still rely on outdated practices like paper checklists, binders, endless phone calls, and physically driving from one location to another. Here's how you can bring your franchise operations into the 21st century.
How to overcome the traditional barriers keeping people of color and women from becoming franchise owners and create a diverse and inclusive franchise system.
4 ways AI can make franchise operations smoother and more efficient for franchisors, including helpful resources.
The Franchising at Work Awards recognize the franchise companies with the best company culture based exclusively on independent ratings from employees.
The International Franchise Association’s (IFA) Convention is THE franchising event of the year. FBR's President, Michelle Rowan, share a few tips she's picked up over the years for making the most of your time there - no matter if you're a seasoned veteran or first time attendee.
As a franchisor, your ultimate goal is to build a strong brand, provide consistent experiences across locations, and support your franchise owners in their efforts to make money. But with so many moving parts, it can be challenging to know where to start.
Are you using your franchisee satisfaction data in your public relations efforts? Looking for some inspiration? Get real-life examples and visuals of how creative franchisors are making satisfaction data the focus of PR and marketing strategies to get attention and edge out the competition.
Business owners continue to name employee retention and hiring as one of the top challenges in running and growing their businesses, and yet many still aren’t taking the steps necessary to address it. Here are 7 reasons to reconsider.
FBR's latest research shows owner satisfaction remains high in the franchise sector. Franchisees report 10 percent jump in income.
2022 may be in the rearview mirror, but there were several posts that offered some great insights that are worth another look as we dive head first into 2023.
More than ever, savvy franchise buyers are honing in on your FDD’s Item 19. After all, it’s the closest they can get to answering the almighty question, “How much money can I expect to make?” Following these three tips can make your Item 19 accurate, precise, and engaging.
Unemployment rates have dipped to some of the lowest we’ve seen in nearly two decades, which means the stream of franchise candidate leads is slowing to a trickle at the same time many brands are hoping to accelerate development to keep up with customer demand. With franchisors all competing for a limited number of candidates, development teams need to get creative to find new leads. Try some of these out-of-the-box ideas.
FBR's employee engagement research has shown that a quarter of all franchise employees (25%) don’t feel that they receive the recognition they deserve. Here are seven simple ideas can help you show your employees you care to build engagement and retain your top employees.
Franchisors and franchise suppliers weigh in with tips on how to best prepare your franchise for a recession in 2023.
Franchisors and suppliers across the franchise community share their personal experience and best practices for franchise founders.
Looking for a way to give back this holiday season AND help inspire others to take the leap to realizing their potential as successful business owners? Consider donating to one of these entrepreneurial nonprofits.
Try these five easy, low-cost tips to start increasing franchisee satisfaction, and maximize your franchise system's growth and revenue.
With employee recruitment and retention currently the number one challenge, solving the Gen Z workforce dilemma should be a top priority for franchises.
DC regulators weighed in on the biggest threats to franchising in the current labor market at IFA's Franchise Action Network meeting. These are the three biggest takeaways.
The Great Resignation, quiet quitting, a looming recession...what does it all mean for franchising? Research reveals the top employment trends in the franchise sector.
Emily George reviews The Wealthy Franchisee by Scott Greenberg. See the takeaways that will help you take your business or career to the next level.
What were the big takeaways from the Faegre Summit? Emily George breaks down the hot topics that franchisors were buzzing about.
An FBR award is a one-of-a-kind opportunity for recognition, but the data behind it is where the real value lies. Learn four ways franchisee satisfaction data can accelerate your development process.
Learn the pros and cons of implementing peer groups in your franchise system and how you can use them to increase franchisee engagement.
Rob Flanagan of Hounds Town USA explains how surveying franchisees early leads to smarter growth and a clear roadmap for the future of your system.
Peer groups are a recognized and respected tactic used by franchise brands to facilitate internal knowledge sharing and invigorate their system. They are a proactive mechanism for franchise systems that want to truly leverage the collective knowledge and experience to improve unit results and brand performance. But even in the best systems, peer groups can eventually start to lose their effectiveness. If your peer groups are no longer functioning as effectively as they should, these five tips can help reinvigorate them.
Franchise expos are the perfect place to promote your award to show candidates how satisfied your franchisees are—and why your brand should be on the top of their list.
Find out how Massage Heights, Hot Dish Advertising and Wild Birds Unlimited are using their FBR employee engagement survey data to positively impact retention and organizational culture.
Collecting and organizing financial information for franchisees for the valuation process is like staging a home for sale. The same rule applies to franchisee satisfaction.
If you see any of these four warning signs of franchisee dissatisfaction, your franchise system could be in trouble. Learn what to watch out for and how to fix it.
Celebrating International Women's Day with some of the amazing resources to help women in franchising connect and succeed.
What does the future hold for franchising in 2022? Thought leaders share their franchise predictions and reflect on 2021.
The ultimate goal of surveying your franchisees is to gain objective insights into how to improve operational performance to get better results. In order to do that you need to pull out the gold hidden inside! These 10 ideas for digging into your data will help you understand what drives your franchisees’ behaviors and beliefs, and apply metrics to improving franchisee relations.
Newly released data shows record high satisfaction for franchise business owners — an increase of 3% since pre-pandemic levels — with nearly 9 in 10 rating their franchise opportunity above average.
What are the best leadership lessons from Ted Lasso? These are gems to live by for franchisors and anyone who wants to be a better leader.
Image One's Tim Conn talks about why they continue to survey their franchisees year after year, which question means the most to him, and how Image One summarizes the data highlights to help candidates understand the strengths of their system through FBR’s independent lens.
QSR Magazine featured an article from FBR's CEO Eric Stites highlighting how restaurant franchises are focusing on culture and soliciting employee feedback to differentiate themselves.
Hiring and keeping businesses staffed is clearly a top challenge for most business owners, and franchisees are no exception. Here are seven tips for helping franchisees overcome staffing challenges by creating a “culture” mindset to differentiate themselves as an employer of choice.
Learn how to identify and overcome the biggest obstacles franchisors face when it comes to franchisee performance, growth, and profitability.
Kristin Kidd, Director of Operations at The Lash Lounge, explains how her team identified ways to strengthen their corporate culture, and got their franchisees to focus on culture in their own organizations as well, to mitigate post-Covid hiring woes.
FBR Client Consultant Courtney Stillings recaps takeaways from franchise leaders about the future of franchising from the 2021 Multi-Unit Franchising Conference in Las Vegas.
Learn how Fibrenew uses their recognition as an FBR award-winner to grab the attention of candidates and, in turn, how they use that third-party validation as a powerful tool to educate candidates about what to expect.
FBR's new study of employee engagement in the franchise sector reveals key insights about corporate franchise roles, including compensation, satisfaction and productivity.
