• paper ship leading fleet

Cultivate a Data-Driven Organization from the Top Down

By |2021-09-30T17:10:34+00:00June 5th, 2020|Blog|

When you survey your franchisees, it's critical to share it with your entire executive team if you want to truly cultivate a data-driven mindset in your organization. The insights we collect on our surveys can help every team in your organization identify priorities, track their progress and meet their goals. Find out how each of your teams can benefit from having FBR walk them through your data together.

  • green light pointing to facts

10 Myths About Franchisee Surveys Debunked

By |2021-07-23T15:20:25+00:00June 3rd, 2020|Blog|

Over the past 15 years we've worked with more than 1,100 franchisors who understand the value of franchisee surveys, but we’ve also encountered many who buy into myths and misconceptions that simply don’t hold water. Here, we separate fact from fiction.

  • Woman on phone in home office

Two-Way Communication: Making Sure Employees and Franchisees Are Heard During the COVID-19 Crisis

By |2021-01-07T19:19:17+00:00May 30th, 2020|Blog|

Most of us are aware that communicating - and communicating quickly and often - is critical in times of crisis. But while most of us are focused on outbound communication to employees, franchisees and customers, it’s important not to lose sight of the fact that communication is a two-way street. Learn how to ensure you have a plan for franchisees and employees to communicate their needs and concerns to you.

  • Piggy+bank+with+hourglass

The ROI of Franchisee Satisfaction Surveys

By |2021-05-26T18:09:33+00:00May 28th, 2020|Blog|

Franchisee satisfaction is a primary indicator of long-term system growth and success in measuring the health of any franchise system, but if you're wondering what the ROI of franchisee satisfaction surveys is, read on for 8 ways you'll get a return on your investment of time and money - and drive franchise system growth.

  • Business people shaking hands

How to Work with Independent Franchisee Associations

By |2021-05-26T18:12:32+00:00May 14th, 2020|Blog|

Franchisee associations, which are typically meant to represent the interests of the franchisee to the franchisor, are usually organized independently of the franchisor, and can play a key role in whether the franchisee/franchisor relationship is positive and productive, or negative and combative. Learn how to work with your franchisee association and positively impact the growth and profitability of your system.

  • Hands+holding+puzzle+pieces

5 Signs of a Successful Franchise Advisory Council

By |2021-05-26T18:13:43+00:00May 13th, 2020|Blog|

In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.

Smart Ideas Project 2020: The Path Forward from COVID-19

By |2021-05-26T18:16:52+00:00May 8th, 2020|Blog|

Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.

  • Franchise+Peer+Group+Meeting

How to Implement Franchise Peer Performance Groups

By |2021-05-26T18:18:29+00:00April 30th, 2020|Blog|

Franchisors frequently implement new programs with the intention of adding value for all (or most) of their franchisees, but oftentimes, it’s hard to create programs that impact the more experienced, high-achiever franchisees in your system who have already figured out how to be successful. Franchise peer groups, however, can inspire and motivate all franchisees, including those already successful and mature franchisees, and give them the tools to take their businesses to an even higher level.

  • Woman on video call with colleagues

Maintaining and Rebuilding Company Culture During and Beyond COVID-19

By |2021-05-27T14:29:43+00:00April 10th, 2020|Blog|

Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.

  • Tipping Point: Best Practices for Closing More Deals

Caring for Your Business, Yourself and Others During COVID-19

By |2021-05-26T18:26:01+00:00March 30th, 2020|Blog|

Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.

  • content+marketing

COVID-19 Franchise Resources

By |2021-05-26T18:32:43+00:00March 27th, 2020|Blog|

Within days of COVID-19 becoming a health and economic crisis, numerous organizations and companies made resources available to provide assistance and forums to connect us and guide us through this. To make them easier to access, we’ve compiled a list of the COVID-19 franchise resources we’ve come across. The list is not exhaustive and we are updating as more resources become available.

  • Franchise Update Leadership & Development Conference Main Stage

Creating a Culture of Growth

By |2021-05-26T19:27:43+00:00October 24th, 2019|Blog|

Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.

What’s Keeping Franchise Operations Up at Night?

By |2021-05-27T16:49:00+00:00October 2nd, 2019|Blog|

What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.

  • Meet+franchisees+where+they+are+in+the+franchisee+lifecycle

Coaching for the Franchisee Lifecycle: Meeting Your Franchisees Where They Are

By |2021-05-26T19:42:26+00:00September 3rd, 2019|Blog|

One of the biggest challenges of the franchisee lifecycle is keeping tenured franchisees engaged. Join us at the IFA's Franchise Operations Conference this fall to learn how successful franchisors are using franchisee satisfaction data to make continuous improvements to their training and support to break franchisees out of their performance plateaus.

  • Tactical soccer diagram

6 Creative Ways to Up Your Public Relations Game

By |2021-11-19T14:20:06+00:00August 1st, 2019|Blog|

Are you using your franchisee satisfaction data in your public relations efforts? Looking for some inspiration? Get real-life examples and visuals of how creative franchisors are making satisfaction data the focus of PR and marketing strategies to get attention and edge out the competition.

  • Using+Franchise+Audit+Questions+to+Support+Franchisee

357 Audit Questions to Turn Your Compliance Check into a Support Tool

By |2021-05-26T19:53:41+00:00July 30th, 2019|Blog|

Do your franchisees feel supported during compliance checks? Most franchisors will say “no”. But it doesn't have to be that way! FranchiseBlast has collected 357 franchise audit questions from top franchisors to help you "audit your audit" and elevate the compliance check from an exercise in “catching” franchisees doing something wrong, to “coaching” them to make the business be its best.

  • attracting+candidates+with+social+media

How to Use Social Media to Attract Franchise Candidates

By |2021-05-26T19:59:09+00:00July 23rd, 2019|Blog|

Social media has become an indispensable tool in franchise recruiting, with more and more franchise organizations using social platforms to attract new franchisees. With the ability to hone in on the exact type of operators they want to bring on board, franchise organizations are able to save time looking for the right qualified candidates. Meanwhile, prospective franchisees are using social media to research brands. Learn best practices for using social media not just to build brand awareness, but to attract and qualify franchisees.

The Gender Pay Gap Is Real

By |2021-05-26T20:17:14+00:00April 30th, 2019|Blog|

FBR’s newly released [email protected] study found that franchise salaries for women are lower than men, especially at the mid-level management and C-Suite levels. The question is why? FBR’s president Michelle Rowan explores some theories that may be contributing factors.

  • Office+Pride+podcast+series

How Office Pride Commercial Cleaning Services Is Using Podcasts in Training

By |2021-05-27T13:36:02+00:00April 15th, 2019|Blog|

Wouldn’t it be nice if your training sessions were available whenever you had the time to listen – maybe when you’re stuck in traffic or working on mundane tasks? Welcome to the age of podcasts. Learn how Office Pride Commercial Cleaning is using podcasts to help franchisees be more successful by providing training and support - when and where it fits their schedule.

  • Woman holding a smiling face emoticon

Got Satisfaction?

By |2021-05-27T17:21:04+00:00March 29th, 2019|Blog|

FBR’s CEO Eric Stites provides an inside look at employee satisfaction in the franchise sector in the latest issue of Franchising World. Find out which employees are least satisfied, where the biggest pay gaps exist, and the risks posed by Gen Z.

The Year in REVIEW: 2018

By |2021-05-27T14:02:07+00:00February 6th, 2019|Blog|

2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.

12 Days of Holiday Reading to Get You Motivated and Inspired

By |2021-05-27T14:14:25+00:00December 20th, 2018|Blog|

It’s the season of giving, and while a partridge in a pear tree would be nice, we thought a list of our 12 favorite books would be a tad more practical. The team at FBR compiled this list of the most inspiring and motivating books they’ve read this year so we could share them with you.

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Takeaways from the 2018 Star Awards

By |2021-05-27T17:33:56+00:00December 5th, 2018|Blog|

Each year, Franchise Update invites franchise brands to compete in the Star Awards, which recognize franchising’s top sales teams at the annual Franchise Leadership and Development Conference. Find out which of the winning brands excelled in franchisee satisfaction and what the research revealed.

  • Content+marketing

Content Marketing for Franchises: The 3 Most Common Challenges and How to Overcome Them

By |2021-05-27T17:13:26+00:00November 2nd, 2018|Blog|

It’s clear that content marketing works. You know you need it to be relevant, but executing is another story. No matter the size of the system, franchisors share the same challenges when it comes to implementing and maintaining an effective content marketing strategy. This list of helpful resources and tips can help you get over the content marketing hump.

  • Homevestors+franchise

What Makes a Positive Organizational Culture?

By |2021-05-27T14:42:58+00:00October 5th, 2018|Blog|

Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.

  • content+marketing

Creating a Content Marketing Strategy to Attract More Franchise Candidates

By |2021-05-27T14:45:16+00:00October 2nd, 2018|Blog|

Content is an important piece of a successful marketing strategy; by now, most marketers know this. But in the content age, the internet is flooded with information. As a franchisor, you are not only competing with the other franchise brands in your space, you are competing with all the content producers who are fighting for a spot on page one of Google. So, how do you create a successful content marketing strategy that will attract more candidates?

  • franchising@work

Best Franchises to Work For?

By |2021-05-27T14:48:41+00:00September 7th, 2018|Blog|

We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!

5 Must-Have Resources for Emerging Franchise Brands

By |2021-05-27T14:50:41+00:00September 4th, 2018|Blog|

We’ve pulled together this list of the top 5 must-have resources for emerging brands, full of the best practices we’ve collected over a decade from franchisors who are growing their brands strategically while maintaining a system of highly satisfied (and profitable) franchisees.

  • customer+satisfaction

Is Your Brand Being Sabotaged?

By |2021-05-27T14:51:53+00:00August 29th, 2018|Blog|

There’s so much to know and learn as a new franchisee – and so much ‘paper work’ coming down from HQ, that franchisees often get lost in a barrage of paper, rather than focusing on the big picture. That can lead to your franchisees unknowingly sabotaging your brand and their customer satisfaction. Nancy Friedman, President of Telephone Doctor Customer Service Training, outlines five common phrases that can sabotage a business and how to mitigate them.

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Operational Excellence: The Driver of Sustainable Franchise Growth

By |2021-05-27T17:27:42+00:00August 9th, 2018|Blog|

We see so many brands that grow quickly but don’t have the operations support in place to sustain it. Join us in Tampa on September 12 for the IFA's Operations Seminar, where top ranking brands in franchisee satisfaction will share techniques and insight on how to achieve grow your brand strategically through operational best practices.

  • franchise+culture

Franchise Culture as a Foundation for Success

By |2021-05-27T17:31:50+00:00July 27th, 2018|Blog|

Franchise culture NEEDS to be an operational priority - starting with leadership, but really for everyone in your organization. The challenge is knowing where to start. Join FBR at the IFA Operations Seminar in Tampa this fall to learn the secrets of creating a winning culture from leading franchisors.

  • franchise broker shaking hands to close deal with franchise buyer

What Your Franchise Broker Needs to Know About Franchisee Satisfaction

By |2021-02-17T17:43:51+00:00May 17th, 2018|Blog|

Franchise brokers can be an important part of your franchise recruitment strategy, but most franchise brokers are working with a hundred or more brands. So how do you make sure your broker is recommending your brand over others when talking with potential leads? Find out how your franchisee satisfaction data can be the silver bullet to get your broker sending more candidates your way.

Innovation in Franchising Goes Way Beyond Tech

By |2021-05-27T15:09:38+00:00April 23rd, 2018|Blog|

Yogi Bear's Jellystone Park Campground started in 1969 and is most known for its family-friendly, outdoor entertainment - and of course, the iconic Yogi Bear character - but they are anything but old-school. Find out how they use innovation to drive sales and profitability.

How Yogi Bear’s Laser-Focus on Brand Differentiation Made It a Top Franchise

By |2021-05-26T13:58:18+00:00January 30th, 2018|Blog|

Yogi Bear's Jellystone Park Camp Resorts was named one of Franchise Business Review’s top 200 franchises of 2018. We recently sat down to chat with Jim Westover, VP of Operations, to talk about the franchise’s growth over the past 50 years and how their focus on brand differentiation and franchisee education has been a critical factor in becoming a top choice for franchise buyers.

  • Re-engage senior franchisees

4 Ways to Re-Engage Senior Franchisees

By |2021-01-27T10:50:19+00:00August 22nd, 2017|Blog|

It’s no big secret that business owners of all types get bored after a few years of being in business. When it comes to franchising, it’s even more crucial to keep them engaged - especially the more senior franchisees. These four tips will help you re-engage senior franchisees and break out of their performance plateau.

  • grow your franchise brand

Growing Your Franchise Brand Without Losing Sight of What Matters

By |2021-05-27T14:29:43+00:00July 20th, 2017|Blog|

The energy behind small, but growing franchise brands is often fueled by the passion, culture, and core values of its founders, staff, and franchisees. As a brand grows, those things tend to get diluted or take a back seat to other priorities. Pulse surveys can help you keep your franchise on track and keep franchisees and corporate staff from disengaging.

  • communication audit

Communication Audit: Think of It as Benchmarking

By |2021-05-27T15:09:48+00:00April 10th, 2017|Blog|

When was the last time you did a communications audit? Probably too long ago. Strategic communication is a critical component in your organization's ability to reach and exceed business objectives. And just as you would with other key areas of your organization like operations, marketing, and finance, communication must be reviewed, directed, adjusted, and monitored to ensure the best possible outcomes.

  • Field consultants: Cops or coaches?

Are your Field Consultants Cops or Coaches?

By |2021-05-27T15:09:48+00:00April 6th, 2017|Blog|

Do your Field Consultants understand that every request they make of a franchisee should be aligned to how this protects the brand, improves profitability, or creates happier customers? Learn why alignment is more powerful than compliance and more effective in achieving franchise best practices.

  • Vic Ciuffetelli, ActionCoach

Vic Ciuffetelli

By |2020-10-29T14:09:25+00:00December 14th, 2016|Blog|

Vic CiuffetelliCEO, ActionCOACHWhy did you decide to survey your franchisees with FBR? FBR is reputable and has recognition. Did you [...]

  • Zach Nolte, Kitchen Solvers

Zach Nolte

By |2020-10-29T14:09:25+00:00December 14th, 2016|Blog|

Zach NoltePresident, Kitchen SolversDid you use any type of survey before FBR’s? If so, was it internal or with another [...]

Chuck Lennon

By |2020-10-29T14:09:26+00:00November 2nd, 2016|Blog|

Chuck LennonPresident, TeamLogic ITDid you use any type of survey before this? If so, was it internal or another vendor? [...]

Leann Reynolds

By |2020-10-29T14:09:26+00:00November 2nd, 2016|Blog|

Leann ReynoldsPresident, Homewatch CaregiversDid you use any type of survey before this? If so, was it internal or another vendor? [...]

The Missing Piece of Your Corporate Culture

By |2021-05-27T14:29:43+00:00May 13th, 2016|Blog|

Franchise brands with strong cultures have extremely high satisfaction and engagement among their franchisees. But cognitive culture is only half the story. Research cited by Harvard Business Review article points out that emotions are central to building the right culture.

FBR Member Brands Appear on CNBC Program

By |2015-11-12T08:52:45+00:00November 12th, 2015|Blog|

The segment, part of the Nightly Business Report program, aired on November 11, 2015 and featured interviews with veteran franchisees of both Housemaster and Pinot's Palette, two of the highest rated brands in our 2015 Top Franchises for Veterans guide.

  • binoculars representing transparency in franchising practices

GAINING TRACTION: 5 Steps to Drive Franchise Performance and Profitability

By |2021-02-12T16:59:51+00:00February 20th, 2015|Blog|

Having a strong culture of transparency is critical for the long-term success of your franchisees and your system as a whole. Franchisees can easily get distracted as their business grows, which will ultimately stall their growth. Being 100 percent transparent as an organization will keep you and your franchisees laser-focused on things that really matter.

Complainers Among Us

By |2021-07-23T15:17:49+00:00June 5th, 2014|Blog|

There’s no doubt we’ve all worked with a complainer or two—that person who spends all his time griping about a situation rather than doing something to improve it. Complainers may hurt your brand in more ways than you know.

Franchise Business Owners Provide Their Views on Tax Reform

By |2020-10-23T18:26:46+00:00January 31st, 2012|Blog|

With the shadow of tax overhaul looming, the International Franchise Association and Franchise Business Review asked franchise executives to weigh in on several pending tax proposals and comment on tax reform in mid-October 2011. More than 400 franchisors and franchisees took part in the study, which uncovered the following key findings.