Customer Satisfaction

You’re losing customers you probably don’t even know about.

The first step in building brand loyalty is providing great service to customers. But studies have shown that more than half of the customers who are dissatisfied with a business’ service never complain; instead, they simply look for another business that will meet their needs.

Go from “meh” to “wow!”. Share My Feedback is a simple, low-cost way to identify at-risk customers and the first step in building brand loyalty is providing great service to customers.

Tell Me More

Keep them coming back.

Why is surveying customers at the local unit level so important to your bottom line? According to Bain & Company, “A small 5% improvement in customer retention can increase profits by as much as 95%.”

Share My Feedback makes tracking customer satisfaction easy:

  • Understand the attitudes of your customers at the local unit level.
  • Get real-time access to customer feedback so you can follow up on issues quickly.
  • Convert at-risk customers into brand champions by quickly identifying your most urgent issues.
  • Increase customer loyalty and referrals.
  • Uncover opportunities to upsell and cross-sell your products and services.

 

“A small 5% improvement in customer retention can increase profits by as much as 95%.”

– Source: Bain & Company

Contact Us

A Franchise Business Review client consultant will be in touch shortly!

Ask the FBR Experts

  • Need help getting started?
  • Want more detailed pricing info?
  • Interested in a call to better understand how the FBR can help you improve your customer satisfaction rating?

“A small 5% improvement in customer retention can increase profits by as much as 95%.”

– Source: Bain & Company

Not ready to talk to an expert yet?

“The FBR survey provides us with detailed metrics that enable us to see how well we are doing. We don’t do the free FBR survey because it doesn’t give us the breadth of information that the custom one does. If we just wanted to be an OK franchise, maybe we would. We, however, want to be a great franchise.”

Paul Pickett, Chief Development Officer, Wild Birds Unlimited