Employee Engagement Survey Toolkit

FBR does all the heavy lifting. We just need a few items from you to get your survey started:

• Employee contact list.* Simply send us an Excel file with the following fields:
  • First name (required)
  • Last name (required)
  • Email (required)
  • Mobile phone
  • Location
  • Role
• Custom questions (Contact Nicole Dudley if you would like to add custom questions to your survey.)
• Logo (high-res RGB on transparent background)

*Please note: Any contact lists that are not submitted in the following format will be returned to you for re-formatting and may delay the launch of your survey. If you need assistance with re-formatting, FBR can help for an additional fee of $150/hour.

Give your employees a heads up about the survey before it launches to maximize participation and reduce confusion. We prepared these templates to help you communicate all the necessary details:

• Employee communication email templates:
  • Download sample email
• Presentation that can be used to announce the survey to employees:
  • Download slide presentation

FBR will check participation mid-way through the survey process and provide you with an update on progress/engagement. In addition:

• Real-time feedback: You can start reviewing real-time feedback from employees as soon as the survey launches using the online analytics tool. (Note: If you are using the STANDARD version of the survey, you will not have access to the tool. Contact Nicole Dudley to discuss upgrading to FULL access.)

Reminders:

FBR will send a reminder from [email protected] to remaining employees to boost participation before closing the survey.

Send a reminder note from your team to all employees to encourage final feedback, extend any deadlines (if needed), and thank all those who have already participated. (Note: We do not provide a list of who has already participated due to confidentiality.)

Reminder email template

Survey wrap up: FBR will work with you to determine a survey close date.

Once your survey wraps, you can expect to receive the final results of your survey within 3-5 business days.

If you purchased the full survey:

• A report summarizing the data will be emailed to you. (Work on any custom reports will begin.)
• FBR will schedule a call to review the results with your leadership team.
• You have online access to the full results.
• We recommend you share the results with your employees. We’ve provided a sample post-survey email communication you can use:
  • Download customizable email template

If you opted for the standard survey:

• A snapshot of your benchmark will be emailed to you.
• FBR will schedule a call to review the snapshot. (You will still have the option to upgrade to receive the full report and access the data online.)

• The survey process is completely confidential. No data/feedback is shared without the employee’s consent.
  • Names of participants or non-participants cannot be provided to the corporate team. If you have access to the online tool you will be able to see data/feedback from employees who chose to share their name.
• The email invitation to franchisees comes from [email protected]
  • All employees receive a unique link/key to participate; we cannot send a generic link.
• When the survey is complete your Employee Engagement Index (EEI) score will be determined. EEI scores are reported on a 100-point scale. The scores provide a benchmark to help gauge the overall level of employee engagement or engagement in a specific area. Each question asked is on a 5-point scale and scored on a weighted average.
• Whitelist instructions: If your franchisees use a brand email address
  • Whitelist any emails that look like [email protected]
  • Whitelist the SENDING DOMAIN of mg.franchisebusinessreview.com
  • Whitelist the sending IP of 166.78.68.25 and 198.61.254.53