Companies that participate in our employee engagement survey are eligible for the Employee Satisfaction Awards, which recognize the franchise companies with exceptional employee satisfaction. The award winners are selected based on their employee engagement benchmark scores on 24 questions in eight key areas, including satisfaction, alignment, team, manager, culture, and leadership. Scores for each benchmark question are determined  using a weighted scale—the most positive response option (such as “excellent” or “strongly agree”) having the most positive effect, and the most negative option having the most negative effect.