Published May 25, 2022
FranchiseU! Podcast
Kathy Gosser, Director of YUM! Center for Global Franchise Excellence, Management & Entrepreneurship, talks to FBR president & COO Michelle Rowan in an episode of FranchiseU! about why feedback from franchisees is a gift and the power of transparency in validation.
About the Author: Ali Forman
As the Director of Editorial Content, Ali leads FBR’s content strategy and creates high-quality, engaging resources to educate and inspire both franchise companies and future franchise owners. Ali’s previous experience includes senior marketing communications and content development roles in the employee benefits, data privacy, and publishing sectors. She lives in Maine with her husband and two sons.
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