Published August 23, 2021
How Franchisee Satisfaction Helped Save Restaurants During the Pandemic
The pandemic has been a game-changer for restaurants, forcing everyone, including quick-service operators, to rethink everything they do. Research highlighted in this QSR Magazine article showed that the brands that kept their franchisees engaged, informed, and satisfied had the best chance to succeed.
About the Author: Ali Forman
As the Director of Editorial Content, Ali leads FBR’s content strategy and creates high-quality, engaging resources to educate and inspire both franchise companies and future franchise owners. Ali’s previous experience includes senior marketing communications and content development roles in the employee benefits, data privacy, and publishing sectors. She lives in Maine with her husband and two sons.
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