Customer Experience Is the New Price Tag
Rising prices mean customers expect more. See why customer experience in franchising now matters more than menu prices or discounts.
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5 Employee Engagement Trends Franchising Should Watch in 2026
See the top employee engagement trends shaping franchising in 2026, from FBR's Franchising at Work research, plus tips for HR leaders.
Keep ReadingThe Top 10 Mistakes Brands Make When Opening a New Franchise Location
Most openings don't fail on day one, they fail in the first 90 days. See the 10 franchise opening mistakes franchisors make and how to fix them.
Keep ReadingEmployee Satisfaction vs. Employee Engagement: What's the Difference?
Understand the differences between employee satisfaction and engagement. Discover strategies to improve both for a successful business.
Keep ReadingThe Consistency Gap: Why Franchise Mandates Don't Hold at Scale (And What to Do Instead)
Franchise training consistency breaks down after onboarding, not during. See how 3 brands rebuilt delivery, not curriculum, to close the gap.
Keep ReadingHow Top Franchise Brands Improve Unit-Level Economics at Scale
Most brands have plenty of data, but unit-level economics still lag. Here's what separates the brands that turn numbers into profit.
Keep ReadingThe Quiet Assumptions That Risk First-Time Franchisees
First-time franchisee onboarding often assumes business skills owners don't have yet. See the 5 assumptions costing them in the first 90 days.
Keep ReadingThe Tale of Two Franchise Operations Leaders in 2027: Maya and Marcus
AI for franchise support is splitting brands into two camps. Compare the brand that adopted early vs the one that waited, and what it cost.
Keep ReadingWhat Is Employer Branding and Why Should Franchisors Care About It?
Learn how employer branding for franchises drives recruitment, retention, and ROI. Plus 10 tips to build a stronger workplace reputation.
Keep ReadingStuck in Neutral: The Coaching Challenge You Can’t Find on a Dashboard
Learn how to coach underperforming franchisees, starting with spotting disengagement early. Stalled growth shows up in behavior before KPIs.
Keep ReadingWhy Franchise Brands Keep Losing at the Last Mile
The right franchise operations software closes the gap between brand standards and daily execution, and turns audits into proactive support.
Keep ReadingThe Most Important Person in Franchise Operations Is Also the Most Under-Resourced
Coaching quality can swing same-store sales by 14 points. See how franchise business consultant software unlocks that performance lever.
Keep ReadingThe Icarus Effect in Franchise Technology
A powerful franchise CRM can still stall your network. See why the right fit matters more than a list of features when it comes to scalability.
Keep ReadingWhy Payroll Setup Is One of the Most Overlooked Risks in Franchisee Onboarding
Most payroll problems start at onboarding. Learn how franchise payroll setup done right protects compliance and franchisee satisfaction.
Keep ReadingHow to Work With Independent Franchisee Associations
Stop fighting your franchisee association. Learn how to turn it into a driver of collaboration, feedback, and growth.
Keep ReadingWhat We Do
Franchising is complex. That's where we come in.
Franchise Business Review gathers actionable insights from your key stakeholders—franchisees, employees, candidates, and customers—and leverages that information to help you build a stronger, more profitable company. For us, driving better results is more than just a tagline; it’s about helping the very best franchise brands achieve greater success.
Learn about what FBR does"Working with FBR just makes too much sense. Gathering data consistently allows you to understand what you're doing well so you can cement it into your operations. You’ll have data to prove what's not working and what can be improved. You'll understand what people don't like and have a better idea as to WHY."
Chief Development Officer, Wild Birds Unlimited
"I won't go to work for another company that doesn't use FBR, or is at least open to it. Such a valuable testament to the way ownership views the system as a whole."
VP of Franchise Development, ohDEER
"Franchise satisfaction is the key to our growth that without it, we don't have validation. And at the end of the day, it's the right thing to do to listen to your franchisees about what we can do to support their business model out in the world that they're living in. It's important that we engage. And so it's beyond just the scores that you get, it's what you should be doing as a franchisor."
VP of Operations, Ace Handyman
"We truly value the research that FBR’s recruitment programs provide, serving as a great resource to franchisors but also to prospective franchisees. If a lead source comes in to us through FBR, we know that lead will be a qualified one – someone who did their homework and clearly cares about aligning with a system that produces a high degree of franchisee satisfaction."
VP of Franchise Development, PuroClean
"It is irresponsible of a franchisor not to have their franchisees evaluate them. If we didn't use Franchise Business Review, our core purpose and mission would all be fluff."
Chair, Two Men and a Truck
"Franchise Business Review has become an integral part of how we lead and grow Payroll Vault. As both a franchisor and a supplier, we rely on FBR’s annual franchisee and employee surveys to give us objective, data-driven insight into where we are strong and where we need to improve."
CEO, Payroll Vault
"There is nothing more important that goes out to your franchisees than the FBR survey."
CEO, Right At Home
"One of the most effective things we do on an annual basis is to survey the satisfaction of our franchisees using Franchise Business Review. FBR expertly provides the results we need to make a positive impact on our brand."
COO/CTO, AlphaGraphics