This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.
Wild Birds Unlimited has been in the FBR Hall of Fame for 20 years! See how they continue to lead in franchising.
Learn how Caring Senior Service leveraged their FBR survey feedback using ‘road show’ events to improve franchisee satisfaction, create a positive franchise culture, and build trust.
Payroll Vault had an impressive rise in their 2025 Employee Satisfaction results with the FBR surveys – here’s how they did it.
Episode 5 of The LFG Podcast featured an unfiltered deep dive into franchisee satisfaction and workplace culture.
JoBen Barkey is a featured speaker at the FBR Summit 2024 in Denver. He'll share the story of how he created a culture within his franchise business that allows him to pursue his passion for giving back. Get a preview with this Q&A.
With more organizations focused on creating a positive culture, there is a place for kindness in business. With that in mind, we created a checklist of 30 “Random Acts of Kindness in Franchising” and we invite everyone to participate and celebrate others who spread kindness.
With more organizations focused on creating a positive culture, there is a place for kindness in business, and we’re here to promote and celebrate those that spread kindness. With that in mind, we created our “Random Acts of Kindness in Franchising” checklist to recognize those little things that make a big difference.
Which is more likely to lead you to a strong and powerful culture that will promote a healthy, profitable growing business? A culture that just happens or a culture that is planned?
Find out how Massage Heights, Hot Dish Advertising and Wild Birds Unlimited are using their FBR employee engagement survey data to positively impact retention and organizational culture.
Hiring and keeping businesses staffed is clearly a top challenge for most business owners, and franchisees are no exception. Here are seven tips for helping franchisees overcome staffing challenges by creating a “culture” mindset to differentiate themselves as an employer of choice.
Kristin Kidd, Director of Operations at The Lash Lounge, explains how her team identified ways to strengthen their corporate culture, and got their franchisees to focus on culture in their own organizations as well, to mitigate post-Covid hiring woes.
Each year, Franchise Business Review honors franchise owners who set exceptional examples of achieving success within the franchise model. This year, Franchise Business Review reviewed over 190 nominations from franchisors, and then narrowed the search by selecting 60 franchisees that achieved “Rock Star status” in franchising.
What can franchise leaders do to keep employees engaged while the workplace and workspace continue to evolve through the pandemic? Learn the four things franchise franchise organizations should be doing for their employees to increase engagement in the COVID-19 world.
Peloton’s “Together we go far” slogan encapsulates a culture and strategic growth that most franchise systems (and all businesses) strive for. Community isn’t something you can force to happen, but Peloton seems to have fostered something special, and a lot of that could be applied to our own organizations.
James Dwiggins, CEO of NextHome, talks with FBR about how their focus on caring and support enables them to maintain franchisee satisfaction amidst explosive growth, how their company culture guides strategic decisions, and the outlook for the real estate industry during COVID.
Why Emerging Brands Need to Make Building a Positive Culture a Top Priority We have spent the last 15 years [...]
Working parents are essentially juggling being the teacher, principal, custodian and lunch lady - in addition to their full-time jobs. Franchisors may not be able to alleviate the anxiety working parents are experiencing as the pandemic continues to wreak havoc on schedules and child care responsibilities, but here's what they can do to support them.
While some franchise brands were able to continue to thrive through the events of 2020, many have had to lay off or furlough employees and/or had franchisees whose businesses didn’t survive - all of which can also take a toll on franchise culture. It’s more important now than ever before to assess your company culture and take steps to fix the parts that are broken. These 12 steps can help you get started
As the country continues to reopen or increase restrictions again amidst the ongoing pandemic, what are the big takeaways for franchise companies? FBR talks with franchisors two franchisors to learn how they responded, how they adapted their communication and culture while the country was mostly in lock down, and how employee engagement data can be used to improve employee relations as we move forward.
Michelle Rowan, president & COO of FBR, recently sat down with Michael Arrowsmith, Chief Development Officer of Pinch A Penny, a pool retail, service and repair franchise, to talk about their culture, what candidates are looking for when researching potential franchise investments, the recession, growth outlook, and training and support for franchisees.
With protests continuing across the country, it’s clear we need systemic change to end racism. Franchising is positioned to lead the way by supporting franchisees and employees. Here are five ideas we’re sharing from what we’re reading and hearing from people in our industry.
Like other businesses across the country and the world, franchises have had to get creative in how they deliver their products and services - from implementing curbside pick-up to going entirely digital to completely changing priorities - basically overnight. We asked them to share their Smart Ideas for getting it done and here's what they told us.
Many leaders are trying to adapt to running teams and their businesses remotely. How can you maintain, or create a remote culture while everyone is online instead of in-person? And how do we rebuild culture when remote workers return to the office? Consider these ideas for creating or maintaining company culture while working remotely during COVID-19 and how to rebuild culture after returning to the workplace.
Here at Franchise Business Review, we talk about ways we can contribute to supporting the franchise industry during COVID-19. With our Smart Ideas Project, we want to collect and share more ideas that are working in this crazy time - I hope you’ll share yours. We plan to share these ideas that might help support or inspire others as we look for ways to protect or pivot our businesses.
Social media expert Karen Spaeder of Rallio shares four proactive strategies for recruiting franchise employees using social media to fill open positions more quickly with the best job candidates.
There’s a disconnect between the C-Suite and other corporate staff when it comes to their views on how aligned their operations and development teams are. This webinar explores the role culture plays in alignment and strategies for getting ALL teams on the same page.
Franchise Update's Leadership and Development Conference is a must-attend event. In case you missed it, FBR president Michelle Rowan shares the four major takeaways from the event on how to create a culture of growth in your organization.
What are the biggest challenges facing franchise operations teams? FBR's president Michelle Rowan joined over 175 operations leaders and had a unique opportunity to facilitate two days of discussion around where their focus is and the best practices they're using to overcome obstacles.
In this Interview with Jeff Huber, President & CEO of Home Instead Senior Care, he talks with FBR about the deeply personal experience that led to the inception of Home Instead and continues to guide their business philosophy.
FBR’s newly released Franchising at Work study found that franchise salaries for women are lower than men, especially at the mid-level management and C-Suite levels. The question is why? FBR’s president Michelle Rowan explores some theories that may be contributing factors.
Celebrate International Women's Day with three simple, yet profound ideas gleaned from the legendary Ruth Bader Ginsburg. Franchise Business Review's President and COO, Michelle Rowan, explores lessons learned from the feminist icon, the value of women in her personal life and their role in the industry.
2018 may be in the rearview mirror, but there was a lot happening. We rounded up the hot topics that everyone was talking about and take a look ahead at what's to come in 2019.
It’s the season of giving, and while a partridge in a pear tree would be nice, we thought a list of our 12 favorite books would be a tad more practical. The team at FBR compiled this list of the most inspiring and motivating books they’ve read this year so we could share them with you.
Despite it's critical importance, culture is frequently overlooked by leadership. This eBook examines the three foundational components of a positive franchise culture—and provides practical advice for franchise leadership teams for creating and maintaining a culture that leads to greater productivity and profitability.
Everyone's talking about organizational culture these days, but it can be squishy topic - hard to define and even harder to shape. To help understand what makes for a positive culture, we asked 10 franchise leaders at top-performing franchise companies how they would describe their brand’s culture. See what they told us.
This whitepaper by Roger McCoy, Franchise Business Consultant at Direct Energy, explores what determines an organization's culture, why franchises are even more dependent on culture than other business models, the foundations required for building a positive culture, and the role of franchise leadership in creating a positive culture that in order to drive productivity and profitability.
We're surveying EVERYONE that works in the franchise industry to find out what they think of their job, team, and company. Share your experience with us and help us identify the best places to work in franchising!
Franchise culture NEEDS to be an operational priority - starting with leadership, but really for everyone in your organization. The challenge is knowing where to start. Join FBR at the IFA Operations Seminar in Tampa this fall to learn the secrets of creating a winning culture from leading franchisors.
