The Franchisor's Guide to Conflict Resolution
Learn how to navigate conflict in franchising productively, and turn difficult conversations into opportunities to build a stronger system.
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The CEO's Guide to Creating and Maintaining a Positive Culture in Franchising
Practical, research-backed advice for CEOs building and sustaining a strong franchise culture that drives productivity and profitability.
Keep ReadingCelebrating 20 Years in the FBR Hall of Fame: How Wild Birds Unlimited Stands Out
Wild Birds Unlimited has been in the FBR Hall of Fame for 20 years. See how they continue to lead in franchising.
Keep ReadingBuilding 90% Franchisee Trust With Feedback-Driven Events: Lessons From Caring Senior Service
See how Caring Senior Service leveraged their FBR survey feedback using ‘road show’ events to improve franchisee satisfaction and trust.
Keep ReadingImprove Employee Feelings Around Work by 17% - Here’s How Payroll Vault Did It
Payroll Vault had an impressive rise in their 2025 Employee Satisfaction results with the FBR surveys – here’s how they did it.
Keep ReadingThe LFG Podcast
Get an unfiltered deep dive into franchisee satisfaction and workplace culture on Episode 5 of the LFG franchise podcast.
Keep ReadingBuilding an Intentional Culture in Your Franchise Business
Q&A with Soccer Shots franchisees JoBen and Amanda Barkey. Learn how to build a culture of giving back in your business.
Keep ReadingRandom Acts of Kindness in Franchising
Free checklist: 30 ideas for spreading Random Acts of Kindness in Franchising. Build a positive culture and celebrate kindness in business.
Keep ReadingRandom Acts of Kindness in Franchising Checklist
Free Checklist: 30 ideas for Random Acts of Kindness in Franchising - little things that make a big difference in the franchise community.
Keep ReadingFranchise Culture Matters
Why is franchise culture important? Positive cultures rarely just happen. Follow these action steps to creating a positive franchise culture.
Keep ReadingWhy Employee Engagement Survey Results Are Important to Franchise Culture
Franchise brands share why employee engagement surveys important. Specific examples of how they use data to improve organizational culture.
Keep Reading7 Creative Ideas to Help Franchisees Overcome Staffing Challenges
How to help franchisees overcome staffing challenges by creating a “culture” mindset to differentiate themselves as an employer of choice.
Keep ReadingHow to Launch a Culture Club in Your Franchise System
Hiring woes? Improve culture in your franchise system. See how The Lash Lounge created a Culture Club to combat staff and retention issues.
Keep ReadingFranchise Business Review Recognizes 2021 Franchise Rock Stars
2021's franchise owners honored as Franchise Rock Stars for setting exceptional examples of achieving success within the franchise model.
Keep ReadingThe 4 Most Important Things Franchise Leaders Can Do for Their Employees
Learn the 4 things franchise leaders must do right now to support employees as the workplace and workspace continue to evolve through COVID-19.
Keep ReadingWhat We Do
Franchising is complex. That's where we come in.
Franchise Business Review gathers actionable insights from your key stakeholders—franchisees, employees, candidates, and customers—and leverages that information to help you build a stronger, more profitable company. For us, driving better results is more than just a tagline; it’s about helping the very best franchise brands achieve greater success.
"Working with FBR just makes too much sense. Gathering data consistently allows you to understand what you're doing well so you can cement it into your operations. You’ll have data to prove what's not working and what can be improved. You'll understand what people don't like and have a better idea as to WHY."
Chief Development Officer, Wild Birds Unlimited
"I won't go to work for another company that doesn't use FBR, or is at least open to it. Such a valuable testament to the way ownership views the system as a whole."
VP of Franchise Development, ohDEER
"Franchise satisfaction is the key to our growth that without it, we don't have validation. And at the end of the day, it's the right thing to do to listen to your franchisees about what we can do to support their business model out in the world that they're living in. It's important that we engage. And so it's beyond just the scores that you get, it's what you should be doing as a franchisor."
VP of Operations, Ace Handyman
"We truly value the research that FBR’s recruitment programs provide, serving as a great resource to franchisors but also to prospective franchisees. If a lead source comes in to us through FBR, we know that lead will be a qualified one – someone who did their homework and clearly cares about aligning with a system that produces a high degree of franchisee satisfaction."
VP of Franchise Development, PuroClean
"It is irresponsible of a franchisor not to have their franchisees evaluate them. If we didn't use Franchise Business Review, our core purpose and mission would all be fluff."
Chair, Two Men and a Truck
"Franchise Business Review has become an integral part of how we lead and grow Payroll Vault. As both a franchisor and a supplier, we rely on FBR’s annual franchisee and employee surveys to give us objective, data-driven insight into where we are strong and where we need to improve."
CEO, Payroll Vault
"There is nothing more important that goes out to your franchisees than the FBR survey."
CEO, Right At Home
"One of the most effective things we do on an annual basis is to survey the satisfaction of our franchisees using Franchise Business Review. FBR expertly provides the results we need to make a positive impact on our brand."
COO/CTO, AlphaGraphics