It’s no secret that a happy and engaged team has a ripple effect. They're your brand ambassadors—while they're with your team, and just as importantly, after they move on. Here are five ways to show them you care on Employee Appreciation Day and all year round.
Whether this is your first time reaching out to formally measure franchisee satisfaction and feedback, or you’re planning for your next annual survey, there are a few simple things you should consider first.
Pulse surveys are a fast, easy, relatively inexpensive tool to measure system performance. Learn what makes a successful pulse survey and how to implement them in your system.
Understand the franchise performance benchmarks from critical operational areas that directly correlate to franchise growth, including the #1 indicator: trust.
Watch now to find out what separates a good franchise brand from a great one. In this data-driven webinar, we [...]
Franchise Business Review offers a free franchisee survey. Find out how and why we do it and how to get your free survey with no catch!
Download a free, customizable digital business card template, complete with step-by-step instructions on how to easily add it to your phone, to making networking easy at the IFA Convention.
In most companies, employees have an annual performance review. When done properly, it creates a powerful feedback loop and an opportunity for positive change. In franchising, an annual satisfaction survey offers similar benefits. If you're using on of these common excuses not to survey your franchisees on a regular basis, find out why you could be putting your system at risk.
Discover the 5 most-read articles you may have missed from 2025. Each is packed with expert tips and insights that are just as relevant in 2026.
For many of us, New Year’s resolutions revolve around getting — or staying — healthy. But regardless of personal resolutions, for franchisors it also means building a healthier brand in 2026.
We asked three franchisees if franchisee satisfaction was a factor in their decision to buy. Here's what they said.
What’s in store for the franchise sector? Franchise thought leaders share their top predictions for 2026. Each year we ask [...]
Learn what highly successful franchisors are doing to empower franchise frontline employees to create a positive culture and drive success.
AI-enabled franchise support systems will reshape franchisee success, employee experience, and development in 2026. Learn what leaders must do now.
Learn the essential franchise development do's and don'ts that have the biggest impact on finding the right candidates to grow your franchise system.
Professionalization, capital selectivity, labor pressures, and rising operator expectations will have an outsized influence on system performance in the coming year. These forces are raising the baseline for what it takes to succeed as a franchisor and reshaping how brands structure their teams, attract investment, support franchisees, and protect profitability in 2026.
Get your free, customizable franchising calendar template to plan your content marketing strategy for the year and track key dates and franchising events.
Take a look at the top franchise development challenges for 2026 and how leading brands are using data, transparency, and smarter processes to attract qualified candidates.
What did you miss at this year's FBR Summit? Here's a recap of attendees' most valuable takeaways—and how it will guide 2026 strategic planning for operations teams.
Creating a hiring and retention toolkit is a simple, yet effective way to support franchisees. Download a free checklist to review the tools you currently offer and identify additional resources to assist franchisees overcome staffing challenges.
Despite the seemingly endless meetings and ensuing headaches that accompany budget planning, there’s no escaping it. To make this year’s planning a little easier for you, we’ve put together the most common budgeting mistakes and how to fix them.
Research shows that the brands with the most satisfied franchisees set expectations about the time and money required to reach profitability long before a franchisee even joins the system.
Learn what the best brands are doing to help franchisees overcome their #1 challenge: hiring and retention.
Understand the implications of the American Franchise Act and how you can support franchisees with hiring and retention now while protecting your brand.
When conflict inevitably arises, having a conflict resolution framework in place for approaching tough conversations will help ensure franchise leaders and franchisees are aligned, respected, and heard.
Uncover the hidden costs of manual franchisee data consolidation that are dragging you down and explore tools that save time and help you scale your brand more quickly.
Take a look at us now! With 20 years under our belts, FBR's brand refresh brings all of that together to better tell the full story of who we are and what we stand for.
Learn how to achieve true scalability in franchise operations with a simple shift to a fractional talent model to free up executives to focus on strategy.
In order for an FAC to truly represent franchisees’ perspectives, the group itself has to function effectively, which is dependent on practices and a culture within the group that set up both the FAC and the franchisor for success. If you have an FAC in your system, look for these five indicators to determine if it is running successfully.
Discover the power of data analytics in driving informed decisions and growth in your franchise system.
Learn how to implement best practice for onboarding franchisees to set the foundation for long-term success. Free checklist included.
With high-profile franchise systems making headlines for exploiting franchises with unfair and deceptive practices, how can brands that foster strong, supportive franchisor-franchisee relationships differentiate themselves? Here are five things you can do to set your brand apart.
Discover how integrating video into QSR restaurant analytics can help with loss prevention, consistency, performance, and profitability across multiple locations.
Learn best practices for franchise customer satisfaction surveys, plus tips on survey design, response rates, and leveraging results for growth.
These are the top franchise workforce trends expected to shape franchising into 2026—and strategies to address them.
Learn how a PEO can help you level-up franchisee support, improve system performance, and scale your brand more effectively. Franchising [...]
Uncover key questions to include in your employee engagement survey to boost team satisfaction, productivity, and workplace culture.
Learn how to prepare your franchise system to effectively handle crises and maintain operational stability.
Get practical advice from franchising experts on do's and don'ts for creating scalable franchise operations and franchisee support.
For many franchise leaders, the hardest part of scaling isn't market expansion, it’s ensuring their franchisees can grow efficiently while maintaining quality and consistency across locations. Learn how virtual tools can increase speed to lead.
Using AI for franchise operations is no longer optional, but it must be implemented with intention. Learn what franchising experts recommend.
Turn the franchise hiring experience into a brand asset. Learn how franchisors are standardizing, automating, and improving hiring across every location.
The difference between closing a deal and losing a prospect often comes down to seconds, not hours or days. Find out how you could be unknowingly sabotaging your conversion rates with one critical oversight.
Learn when and how to set clear expectations around profitability to ensure franchisors and franchisees are aligned and set up for success.
Why the disconnect around local marketing? Learn how to provide clear guidance to help franchisees succeed.
Franchise experts share what franchisees really need from field support to drive success.
Learn how a fractional CFO can partner with you to dig deep into you numbers, identify trends, and translate financial data into clear, actionable advice.
See how a clear technology roadmap and disciplined execution helped the Any Lab Test Now move faster and scale smarter.
Learn what you need to know about AI SEO to keep your franchise locations visible with the shift to AI-powered search results.
Franchisee satisfaction data is a powerful storytelling tool. Learn how to use it to crush franchise recruitment goals at all stages of the sales funnel.
Follow these four simple steps to ensure your tech stack is optimizing your brand’s potential.
Learn how a franchise operating system can help you deliver a consistent brand experience at scale.
Discover how AI technologies are transforming franchise operations, improving efficiency, and enhancing customer satisfaction.
Sponsored content can be a highly effective tactic to capture the attention and build awareness of your brand - when crafted effectively. If you’re thinking about adding it to your marketing strategy, follow these do’s and don’ts for writing sponsored content that performs well.
Learn effective digital marketing strategies to boost your franchise's visibility and attract potential franchisees.
Discover why franchise expert returns to the FBR Summit year after year.
Learn 6 valuable content marketing strategies that are essential to getting your brand in front of more candidates.
Make the most of your time at the FBR Summit with these expert networking tips before, during, and after.
Understand the key components of the franchisor's responsibility to franchisees and the elements required to build a high-performing franchise system.
List of funding options and community and mentorship organizations to share with LGBTQ+ franchisees and candidates.
There is tremendous value in having your franchise operations team attend industry events – and yes, we meant teams. Here are the top four reasons your whole franchise operations team should attend the FBR Summit.
Learn how to implement strategies for a consistent and outstanding customer experience throughout your franchise network.
The Summit is the ONLY event designed exclusively for franchise operations leaders and their teams that directly support franchisees.
Franchisee satisfaction can make or break the potential to scale a brand, yet it often goes overlooked by private equity firms.
Most franchise companies have a crystal clear vision of where they want to go. But the mistake many franchisors make is not requiring their franchisees to have their own vision. Implementing a franchisee vision plan program is the most effective way to set expectations and align franchisees’ goals with the goals of the organization. Learn how to start putting vision plans to work in your organization with these free resources.
With the elimination of the SBA's Franchise Directory, here are 5 ways you can increase the likelihood of candidates’ loans getting approved.
New research from the Franchising at Work study reveals how employees really feel about diversity, equity, and inclusion (DEI) in franchising.
Explore strategies for using social media platforms to recruit potential franchisees.
Enhance credibility and trust in your FBCs by uncovering insights from franchisee satisfaction survey.
Does Net Promoter Score work for franchises? Here's what you need to know about using NPS to ask for feedback from customers, employees and franchisees.
What are the pros and cons of a Franchise Advisory Council? Learn the risks and benefits when considering implementing an FAC in your franchise system.
Franchise brokers can be an important part of your franchise recruitment strategy, but most franchise brokers are working with a hundred or more brands. So how do you make sure your broker is recommending your brand over others when talking with potential leads? Find out how your franchisee satisfaction data can be the silver bullet to get your broker sending more candidates your way.
Franchisors often ask us how they can encourage their franchisees to participate and boost survey participation rates. We recently unearthed this 2019 video of Charles Watson, CEO of Tropical Smoothie Cafe, inviting his franchisees to take our survey, and we couldn’t help but share!
If you're a private equity investor (or a franchisor in acquisition mode), make sure you're asking these five questions before making an investment in a franchise.
Discover the pros and cons of employee engagement surveys. Learn how they can improve employee satisfaction, morale, and retention while identifying pitfalls to avoid.
One of the most difficult—but also most crucial—roles on your support team is the franchise business coach (FBC). Find out what makes a great FBC and how to get the most out of the three-way relationship between the franchisor, franchisee, and FBC.
Your employees may be satisfied with their day-to-day roles, but they might not be engaged. Understand the difference between employee satisfaction and engagement - and why it matters.
Learn how the Franchising at Work Employee Engagement Awards work, who's eligible how the winners are calculated and how you can make the list of the best franchises to work for.
Everything you need to know about using employee engagement pulse surveys to drive hiring and employee retention in your franchise system.
Discover how franchisors can integrate Franchise Business Review (FBR) insights into the EOS® framework to improve decision-making, enhance satisfaction, and drive business growth.
Download a free guide to learn how to implement an effective employee wellness strategy to create an environment where employees and your franchise organization thrive.
What franchisors need to know about the true cost of employee disengagement and strategies to improve engagement and retention.
What’s in store for the franchise sector in 2025? Franchise thought leaders share their top predictions.
Driven by the attractive growth prospects and scalability of franchise models, private equity firms are increasingly focused on potential investments in the franchising sector. Here are six things PE investors need to know before acquiring a franchise brand.
Discover the essential elements that make a franchise development website effective in attracting and engaging potential franchisees.
Learn how to help franchisees build stronger franchise operations through increasing employee engagement—without overstepping or jeopardizing compliance.
Many franchise business coaches are confident supporting clients with operational issues but struggle with conversations about financial goals and KPIs. Arm them with these 41 questions to improve franchisees' financial performance.
Understand the pros and cons of multi-unit franchising and learn how to tell if your franchise system is growing too fast.
Looking for your next page-turner? Try out these recommendations from FBR president Michelle Rowan.
Attending franchising conferences is a significant investment of time and resources. Here's why smaller events sometimes offer the biggest returns.
Learn how platform franchise brands can grow and strengthen their portfolios by making franchisee survey feedback a strategic priority.
Learn how to strengthen employer-employee relationships through employee listening within all levels of the franchise structure to build a more profitable and productive system.
Before you decide to postpone your franchisee survey, consider the potential risks of delaying or neglecting your annual franchisee satisfaction survey.
Not every brand is an award-winner (yet!), but they are still committed to franchisee satisfaction. Here's why they deserve to be recognized.
JoBen Barkey is a featured speaker at the FBR Summit 2024 in Denver. He'll share the story of how he created a culture within his franchise business that allows him to pursue his passion for giving back. Get a preview with this Q&A.
What is a Performance Max campaign and how can it enhance your franchise marketing? The experts at Location3 explain when, why, and how to add PMax to your marketing mix.
Understand the potential impacts of the Employee Non-Compete Ruling for both franchisors and franchisees, and what you can do to make sure your franchise network is prepared.
Would you be ready if a crisis hit your franchise tomorrow? Implement these steps today to ensure you’re ready when the inevitable occurs.
Paul Pickett, Chief Development Officer at Wild Birds Unlimited shares how they use Franchise Business Review's survey data and tools to attract qualified franchise candidates, speed up their validation process. and assist with multiple store development.
Three franchising lessons we can take away from Queen Elizabeth in the latest season of Netflix's The Crown.
